Lead Business Systems Analyst (Revenue) (Remote)

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Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 3,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV and Cisco.

 

Freshworks is looking to hire a Lead Business Systems analyst who will drive the implementation of a world class billing and revenue management solution. This role, based in our San Mateo office, reports to the IT Manager, G&A Systems. In this role, you will work with the stakeholders to define, manage, implement, and optimize business applications. Additionally, you will work on understanding their information delivery needs and provide solutions to address them.

 

RESPONSIBILITIES

  • Analyst who “owns” the identification, implementation, sustaining and optimization of the systems and processes for billing and revenue recognition
  • Document business processes, define as-is and to-be processes, fit-gap analysis
  • Develop detailed requirements (business, user, process, system requirements – functional and non-functional) and establish traceability to business vision
  • Actively work with internal development teams to conduct gap analysis of different solutions (both internal and external) and identify the best path forward.
  • Champion and provide oversight for initiatives during the Technical Delivery process.
  • Develop, test, and deploy customizations and new functionality based on changing business needs
  • Lead and conduct project activities based on an agile approach
  • Collaborate on all business readiness activities including end user training, product testing, rollout, iteration, and support.
  • Collaborate with the SOX Manager and IT GRC functions to define and implement the internal control framework for Financial systems

 

QUALIFICATIONS

  • Minimum 8 years of experience working with financial related applications and working with vendors/internal customers to resolve and respond to financial system issues and inquiries.
  • Experience working on SaaS Finance applications (preferably NetSuite)
  • Strong hands on experience working in subscription billing and revenue recognition solutions.
  • Experience in multiple Finance functional areas (e.g. accounting, record-to-report, business intelligence, payroll, procure-to-pay, order-to-cash).
  • Strong understanding of ASC 606 revenue recognition compliance as well as other regulatory compliance requirements like SOX etc.
  • Ability to take projects from concept to implementation through a defined lifecycle process (Requirements, Design, Implementation, Test, Deploy, Sustain)
  • Strong project management expertise – identify stakeholders, define and drive project schedules, identify and mitigate project risks, escalate as appropriate internally and externally
  • Experience working with systems that handle sensitive data and with SOX controls and change management processes
  • Track record in working on cross-functional, team projects in a global multi-site organization.
  • Excellent interpersonal and communication skills, strong analytical skills, and ability to deal with ambiguity in a rapidly changing business environment.
  • Ability to work with multiple levels of the organization; from CxOs to individual contributors across functions.
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Technology we use

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    • FreshmarketerLead Gen

Location

Our office has stunning views of the mountains and is one street away from the fun restaurants and coffee shops of Denver's iconic Larimer St.

An Insider's view of Freshworks

What’s the vibe like in the office?

One of the things I've loved most since starting at Freshworks is how much the team values company culture. Everyone in the office is working hard, celebrating successes, and all the while having a great time. Collaboration is also a big aspect of the sales team - everyone is quick to jump in to help!

Lauren

Account Executive

What's the biggest problem your team is solving?

It is great being part of a team that is helping companies hit the refresh switch on business software. Freshworks is letting businesses know that their software doesn’t have to be clunky or expensive. Being able to help companies overcome these challenges is truly rewarding!

Taylor

Account Executive

What makes someone successful on your team?

You have to be a team player. We are all in each other's corners and the collaborative and interactive workspace is one that I have come to value greatly. You will be presented with ongoing opportunities to grow, learn, and step into leadership roles. The willingness to volunteer for these roles and step into new challenges is a valuable attribute.

Jenny

Solution Engineer

What does your typical day look like?

My job is high paced, collaborative, and majorly rewarding. I start my mornings by reviewing my projects and checking in on project deliverables and with my customers. I need to be able to adapt, call upon local/global resources, and assess risks. Then proceed to check in with my internal team members, oftentimes I am requested to jump on calls.

Randy

Engagement Manager

What are Freshworks Perks + Benefits

Freshworks Benefits Overview

Freshworks provides a comprehensive benefits plan, including health insurance, vision, dental, retirement, and unlimited time off (among a lot of other cool things too!)

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Freshworks Women 360 is an employee group aimed at community service, professional development, and career growth.
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Classpass and a fitness/reading stipend
Retirement & Stock Options Benefits
401(K)
The 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company Equity
Performance Bonus
Freshworks has a lucrative sales commission program as well as a performance bonus for other functions, which are dependent on individual and company performance.
Child Care & Parental Leave Benefits
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Freshworks offers pre-tax commuter benefits for all employees.
Some Meals Provided
Happy Hours
Professional Development Benefits
Promote from within
Mentorship program
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