Junior IT Administrator

| Greater Boulder Area
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At Peaksware, we pride ourselves on being a great place to work. We look forward to you joining our team and making us even better!

📍 Location: Boulder, CO / Remote

  • Peaksware employees are working remotely from home due to the COVID-19 pandemic. We will work with anyone hired during this period to accommodate remote on-boarding to the best of our ability. An in-person meeting at the office may be required to provide equipment and/or VPN access to enable remote work, or a delayed start may occur depending upon government orders and regulations at the time.

Peaksware was recognized as #15 on Built in Colorado's "Best Places to Work" list and five times by Outside Magazine's "Best Places to Work"! Through our unique approach to deliberate practice, each company within Peaksware develops software solutions to help users on their individual journeys of skill development and improvement.

As Junior IT Operations Administrator, you will be responsible for helping Peaksware and its subsidiary companies' team members [TrainingPeaks, TrainHeroic, MakeMusic and Alfred Music] with technical questions, issues and concerns. These responsibilities include answering questions, resolving tickets, and managing the systems in a creative environment with lots of support. The Junior IT Operations Admin will work independently with minimum supervision, reporting to the Network Administrator.

Your day-to-day will cover:

  • Deskside Support: responsible for assisting all employees with computer (Mac and PC) issues, Antivirus, Email access, phones, software, network performance, etc.
  • Monitor KACE System: active device/inventory management and ticket management.
  • Onboarding/Offboarding: sets up new machines, coordinating account set up, collection and account deletion.

Requirements

  • 3+ year desk-side support, should include customer service and help desk type experience
  • Excellent customer focused attitude
  • Windows desktop and active directory management
  • MacOS desktop and iOS management
  • Experience managing VoIP devices or systems
  • Experience managing cloud based software solutions
  • A process oriented mindset
  • Thrives in an independent, fast-paced work environment
  • Experience with at least one scripting environment - ex: Powershell, Bash, CLI
Brownie Points
  • COMPTIA A+ or equivalent skillset
  • Demonstrable networking experience
  • Familiar with AWS, VMWare and Carbon Black
  • Experience running scripted installs
  • Experience with on-boarding new employees

Benefits

  • 100% company-paid medical plan for employees with buy-up options as well as dental and vision insurance for employees (dependent coverage available)
  • Additional coverage options: including accident, critical illness or hospital reimbursements
  • Company-paid short- and long-term disability coverage
  • 1 week paid New Parent Leave; ** We will be moving to 4 weeks paid New Parent Leave in the coming months
  • 401(k) 5% employer match
  • Regular, complimentary financial planning with a professional advisor
  • 3 weeks of PTO for all new hires; **We will be moving to Unlimited Flexible Time Off (FTO) in the coming months
Office Perks:

**Please note - due to COVID-19 there are some perks not readily available at this time

  • Free TrainingPeaks, TrainHeroic, MakeMusic accounts, and Alfred Music product
  • Flexible scheduling
  • Access to the “Pain Cave” - our on-site workout room
  • On-site locker rooms and showers
  • Indoor bike storage
  • Office towel service
  • Access to “The Woodshed” - our on-site Music Studio
  • Bring your dog to work
  • Nutritious Snacks – an assortment of “grab’n go” fruit, drinks and snacks in our kitchens
  • Devour Hour - company subsidized lunch brought in each week
  • Growth - significant investment in resources for employee development
  • Corporate discounts on gym memberships and top-brand gear
  • Flexible work schedule in a culture of trust
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases
    • AWSDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • BasecampManagement
    • JIRAManagement
    • Pivotal TrackerManagement
    • TrelloManagement
    • TumblrCMS
    • WordpressCMS
    • IntercomCRM
    • SalesforceCRM
    • MailChimpEmail
    • Adobe CampaignLead Gen

Location

Our north Boulder location offers sweeping mountain views and nearby trails for lunchtime rides and runs.

An Insider's view of Peaksware

What are some social events your company does?

Peaksware hosts a company field day, fancy holiday party, Halloween costume contest, Thanksgiving potluck and best of all International Pizza Cake Day. The passionate people that work here make these events an absolute blast.

Kaitlyn

HR Administrator

How do you collaborate with other teams in the company?

Small cross-functional teams form to tackle projects and initiatives. By working together with different teams and experiences, not only can we divide the work across included departments, it also allows us to look at a problem through multiple lenses. This approach helps to ensure that our solution is well suited for the needs we intend to address

Andrew

Data Analyst

What are some things you learned at the company?

One of the larger challenges our accounting team is trying to solve is streamlining the overall financial ecosystem by implementing consistent processes, policies and procedures among all brands. It's an exciting challenge to solve, incorporating larger projects within our day to day accounting tasks and responsibilities.

Jessica

Assistant Controller

How do you make yourself accessible to the rest of the team?

Working in CA with a team in CO, one would think our distance puts a strain on accessibility, but with the amount of communication channels we have, being available to the team is second nature. Peaksware is centered on trust and accountability. Through this model, accessibility and collaboration is seamless regardless of the distance.

Kiana

Human Resources

What are Peaksware Perks + Benefits

Peaksware Benefits Overview

Peaksware is proud to offer a well-rounded, comprehensive benefits package with fun perks to boot like an onsite gym, healthy subsidized lunches, frequent community get-togethers, and more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
To help employees cover any deductibles, copays & out of pocket medical, dental, or vision expenses, employees are able to set aside pre-tax contributions of up to $2,650 annually.
Disability Insurance
Peaksware employees are able to purchase extra coverage if elected, but we offer significant base coverage as a foundation.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Peaksware offers Basic Life and AD&D Insurance, in addition to buy-up options.
Wellness Programs
Onsite Gym
Our "Pain Cave" fitness space is available to all employees, along with towel service and yoga twice a week. We've also got bike storage throughout the building for our many bike commuters.
Team workouts
Peaksware's team fitness initiatives include In-office yoga twice a week.
Retirement & Stock Options Benefits
401(K)
Any employees over 21 can participate and start saving shortly after their start date.
401(K) Matching
Peaksware currently matches the first 5% of employee contributions to the plan. Both Traditional and Roth 401(k) options are available with a variety of investment options.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 4 weeks of parental leave for primary and secondary caretakers.
Flexible Work Schedule
Remote Work Program
Most employees, particularly in the engineering department, work remotely at least once a week or more, pending manager discretion.
Family Medical Leave
Peaksware provides up to 12 weeks of unpaid, job-protected leave to eligible employees.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Full-time employees receive paid holiday leave for any company-observed holidays.
Paid Sick Days
Perks & Discounts
Beer on Tap
Beer on tap? We've got that covered, along with the vino; of course, we also have sparkling water for those who want to mingle sans alcohol!
Casual Dress
Casual dress is a huge perk in our offices, particularly with employees who are also endurance athletes and prefer athletic gear any day of the week.
Commuter Benefits
We offer employees financial reimbursement anytime they don't drive a single occupancy vehicle to work.
Company Outings
We host annual outings, including our holiday parties, summer family picnics, and onsite field day. What can we say...we have a lot of fun together, both in and out of the office!
Stocked Kitchen
Bevi sparkling water, abundant coffee, tea, fruit, and healthy snacks can always be found in any of our kitchen areas.
Some Meals Provided
Frequently Lunch & Learns and meetings are catered, but we also offer a healthy subsidized lunch catered by Sifted, once a week in our Boulder office.
Happy Hours
Teams frequent nearby spots for happy hours, but we also host them ourselves every Friday when other teams aren't already hosting happy hours in the entryway.
Parking
Pet Friendly
Dogs abound - we welcome dogs about the office, and can't get enough of our furry friends (particularly for the Halloween costume contest!).
Recreational Clubs
Peaksware employees love playing rec league softball together, and many of our employees compete in races, annually representing Peaksware!
Relocation Assistance
Dependent upon the role and level, we offer varying amounts of financial assistance to new hires relocating to the area to cover moving and travel expenses, along with sharing local housing referrals.
Professional Development Benefits
Diversity Program
We are currently building out diversity & inclusion program across the company, though these focus areas are regularly a part of our leadership, management, and hiring dialogues.
Lunch and learns
Peaksware hosts lunch and learn meetings regularly on various topics.
Promote from within
Customized development tracks

Additional Perks + Benefits

Not only do you contribute daily to making incredible products for end-users, but you can use them for free yourself--employees have access to free accounts from all of our brands. Our music studio, "The Woodshed" is a pretty sweet perk too - take lessons, give lessons, or have a jam sesh onsite around your schedule! Our corporate discount offering and connections to top-brand gear and other local memberships is extensive and pretty rad too! Basically, we take care of our employees, and want to value them with our offering of benefits and perks as much as possible!

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