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Junior Account Manager

| Greater Denver Area

We’re growing quickly and want to ensure best-in-class service to our merchant clients. We're looking for a smart motivated Account Manager that understands the challenges SMBs face and is passionate about helping them reach for their marketing goals. You'll be the primary point of contact for our clients and responsible for developing new internal processes and best practices that can scale. 

We are looking for someone that can ‘wow’ our clients on all levels:

• Provide outstanding client service by phone and email regarding marketing campaign questions, account support, and billing issues

• Take ownership of merchant communications and consistently meet, beat and improve key performance metrics

• Assist merchants with account set up, educate them on internet marketing and how our platform ties into their long-term goals

• Collaborate across all departments including sales, product, and marketing to ensure a consistently great merchant experience

• Research and develop best practices and guidelines that will inform others involved in Customer experience 

• Build value through marketing and SMB expertise

Experience

• A degree from a top-tier College or University

• 1-3 years of Account Management experience (necessary)

• Ability to thrive in a fast-paced, start-up environment

• Exceptional writing and phone skills

• Self-motivated and always looking for improvement opportunities

• Competitive and driven to continuously outperform

Experience specific to maintaining a book of business, cross-selling, up-selling, and client retention.

We offer:

• An early stage company in the midst of tremendous sustained growth across 40 US metro

markets

• A base salary, competitive bonus structure, incredible benefits and Series B equity

• Snacks, Tuesday breakfast, a kegerator filled with Denver's best micro

beer, a ping pong table, pool table, and an incredible winning team!

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Technology we use

  • Engineering
    • JavascriptLanguages
    • jQuery UILibraries
    • ReactLibraries
    • Node.jsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • ElasticSearchDatabases

Location

Our office is located on the Lodo/Rhino border. We're 2 blocks from Coors Field & walking distance to tons of bars & restaurants. Bike riders welcome!

An Insider's view of Signpost

What’s the vibe like in the office?

Positive vibes in our office are palpable. Each employee brings something different to the table which adds to the fun & fast paced work environment. Our sales floor brings a TON of
energy- sometimes I just step down there to get a second wind! The people here & how cohesive each department is, is what makes Signpost's atmosphere, can't beat it!

Jared

Franchise Account Manager

What does your typical day look like?

I start my work day around 7:20 am and filling up a cup of coffee. The Denver office starts with a huddle between all teams and talk about the sales we made the day before & goals for the day to focus on. Then around 8 we hit the phones. At Signpost, you have complete liberty on how the day spent is best for you. Come in every day ready to hustle!

Levi

Sr. Franchise Relationship Manager

How does the company support your career growth?

What I love most about Signpost, is you are constantly learning and getting better at your craft. In training you get all of the tools to be successful and build a strong foundation. Once you're on the sales floor your leader takes you to the next level. With constant feedback and a collaborative work environment, growth is everywhere at Signpost!

Madison

Sales Representative

What is your vision for the company?

I want to help people take their careers to the next level, whether it's your first job or third leadership role, and make sure you have the tools and support to do it. All I ask is that you work hard and focus on getting better every day. When everyone does that, you end up with an office full of pure talent, driven to the same goal.

Rich

Director of Sales

How do your team's ideas influence the company's direction?

I work in Customer Success where we hear a wide-range of feedback from merchants on a daily basis. We keep a VERY open channel of communication between both our sales and product team so we can all contribute to improve Signpost.

Without a doubt, our team immensely influences the company’s direction-- it's pretty cool to be a part of!

Tara

Account Manager II

What are Signpost Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours

Additional Perks + Benefits

Endless snacks and Bagel/Burrito Tuesday. Kegerator filled with your choice of beer. Uncapped commission structure, incredible benefits and start-up equity. Top 10% performers are invited on all expenses paid island vacation. Win weekly and monthly prizes including TV’s, gift cards, and cash.

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