Junior Account Manager

| Greater Denver Area
Sorry, this job was removed at 1:30 p.m. (MST) on Wednesday, August 15, 2018
Find out who's hiring in Greater Denver Area.
See all Customer Success jobs in Greater Denver Area
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

We’re growing quickly and want to ensure best-in-class service to our merchant clients. We're looking for a smart motivated Account Manager that understands the challenges SMBs face and is passionate about helping them reach for their marketing goals. You'll be the primary point of contact for our clients and responsible for developing new internal processes and best practices that can scale. 

We are looking for someone that can ‘wow’ our clients on all levels:

• Provide outstanding client service by phone and email regarding marketing campaign questions, account support, and billing issues

• Take ownership of merchant communications and consistently meet, beat and improve key performance metrics

• Assist merchants with account set up, educate them on internet marketing and how our platform ties into their long-term goals

• Collaborate across all departments including sales, product, and marketing to ensure a consistently great merchant experience

• Research and develop best practices and guidelines that will inform others involved in Customer experience 

• Build value through marketing and SMB expertise

Experience

• A degree from a top-tier College or University

• 1-3 years of Account Management experience (necessary)

• Ability to thrive in a fast-paced, start-up environment

• Exceptional writing and phone skills

• Self-motivated and always looking for improvement opportunities

• Competitive and driven to continuously outperform

Experience specific to maintaining a book of business, cross-selling, up-selling, and client retention.

We offer:

• An early stage company in the midst of tremendous sustained growth across 40 US metro

markets

• A base salary, competitive bonus structure, incredible benefits and Series B equity

• Snacks, Tuesday breakfast, a kegerator filled with Denver's best micro

beer, a ping pong table, pool table, and an incredible winning team!

Read Full Job Description
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • jQueryLibraries
    • JSFFrameworks
    • ElasticSearchDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

Denver, CO 80205

An Insider's view of Signpost

How do you collaborate with other teams in the company?

We have a solid remote work culture. A highlight in my day is chatting with the team in the three-minute period when everyone trickles into standup. We exchange recipes, share travel stories, and just generally bond. Combine that with our shuffled Hackathon teams, and I know everyone in the org despite having never met most of them in person.

Max

Senior Software Engineer

What are Signpost Perks + Benefits

Signpost Benefits Overview

At Signpost, we value each of our employees and work together to utilize each unique skill set. We offer:
• Comprehensive and competitive benefits packages to all employees
• A commitment to our employees' personal development and growth
• Laptops and the equipment employees need to be successful
• Camaraderie, communication and cohesion toward our goals
• Comprehensive, hands-on training
• Support for employee groups focused on important causes

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

At Signpost, we believe a healthy employee is a happy employee!

More Jobs at Signpost

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about SignpostFind similar jobs like this