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ITIL Change Manager

| Greater Boulder Area

As a Change Manager operating within the ITIL framework, you will be responsible for delivering an environment that is focused on risk mitigation, efficiency, quality, and transparency. This is achieved by managing operations effectively while being closely aligned to the affected business teams and balancing all stakeholders’ needs. The candidate must be client-focused, as well as being data and technically literate. Excellent communication and presentation skills are required, along with the confidence to communicate effectively with internal customers and teammates.


This role is expected to contribute to and be responsible for the direction and continued success of Change Management by executing assigned projects, in parallel with managing operational activity. A successful candidate will provide leadership to small groups, while actively collaborating with cross-functional teams to ensure the organization’s objectives are achieved by optimizing resources and technology. A thorough understanding of the company’s business operations is a must, as well as a broad knowledge of customer/contract base.


The candidate will have excellent knowledge and experience in Information Technology, experience in ITSM, should be comfortable in a fast-paced environment, and be flexible to adapt to change.


General Job Duties:

  • Chairing CAB meetings
  • Ensuring operational activity is maintaining the integrity of data in the system
  • Aligning the function with business needs and strategic directions
  • Continuously learning to adapt new technology or methodology into business solutions
  • Continuously improving, supporting, and identifying opportunities to reduce risk, increase efficiency, and expand services
  • Communicating and collaborating with stakeholders regarding technical issues and creative solutions
  • Performing other duties as required
  • Working as part of the Global Change Management team and providing guidance and mentorship to more junior Change Managers



Specific Job Duties:

  • Support, develop, administrate, and maintain our Change function
  • Deliver daily Change Management activities
  • Work closely with the wider Service Management function to effectively design and build reports, processes, and deliverables
  • Develop, configure, and improve the Change process
  • Work directly with IT and business functions to proactively identify issues and address them effectively
  • Develop reports and presentations for the leadership team
  • Have an open, flexible approach to issue identification and resolution



Knowledge and Skills:

  • Strong abilities in ITSM functions and experience of delivery of IT Services
  • Flexibility to work with a variety of personalities and styles
  • Excellent team player, ready to face challenges and opportunities involved in working on a global team
  • Effective communication; providing clear, concise, and impactful messages describing technical concepts to both technical and non-technical people
  • Demonstrated ability to successfully lead complex IT projects
  • Strong understanding of commonly used office applications
  • Work effectively as part of a support team; foster team cooperation, communication, and collaboration
  • Excellent ability to drive action and decisions
  • Ability to logically collate and analyze data to identify trends and issues



Education and Experience:

  • Bachelor’s Degree or equivalent
  • ITIL v3 certification
  • 10+ years of general experience in one or more IT functions
  • Excellent verbal and written communication skills, including presentation skills
  • Experience in designing enterprise-level service solutions with integration between multiple applications
  • Thorough understanding of ITSM and industry best-practices
  • Managing projects for cross-functional teams to deliver on time, quality, and cost
  • Expertise in a metrics-driven environment where progress is demonstrated through improving metrics

It is the policy of IHS Markit to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, IHS Markit will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. For candidates in the US, we are a participant in E-Verify (see link below).

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases


Our neighbors are Ozo, Upslope Brewing Company and many rotating food trucks! Bike to work (yours or borrow ours), ample parking, bus stops nearby

An Insider's view of IHS Markit Digital

What’s the vibe like in the office?

Uniqueness and creativity can be seen in all areas here! We have a digital community bulletin board where you can buy, sell, or post just about anything (seriously, anything!), a company sponsored picnic that includes spirited cornhole competitions, and regular group outings like running or cycling, before, during, or after work.


Director, Business Development

How do you collaborate with other teams in the company?

My teammates and I come from a diverse set of backgrounds and combine our unique perspectives to provide innovative solutions to problems. As a result, our products push new boundaries and delight our clients.


Product Management Director

How has your career grown since starting at the company?

IHS Markit Digital has provided me a unique set of opportunities, giving my career a healthy jumpstart. I joined as a college summer intern 3 years ago, and am now a full-time Product Analyst! I love the sense of community here, and value working with a leadership team who provides both a supportive and challenging work environment.


Sr. Product Management Analyst

How would you describe the company’s work-life balance?

Our culture promotes hard work while also living a fulfilling life outside of the office. We all love spending time working together on challenging projects, and when the time comes to get away, the support is felt throughout the company. Whether it's an extended vacation or volunteer opportunity to give back to our community!


Associate Creative Director, UI Design

What are IHS Markit Digital Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Generous Well-Being account to pay for your wellness related expenses, pet insurance, ECO pass, loaner bikes and bike room, showers and locker room onsite.

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