IT Technician

| Greater Denver Area

Role

GigSmart is seeking an experienced IT Technician to assist on various IT projects and provide technical recommendations for servers, and data networks with a focus on network security. The IT Technician will support GigSmart’s networks, systems and tools that keep the business growing and our information safe.

Job Description

The IT Technician will execute and maintain network solutions to ensure the stability and integrity of our company network services. The IT Tech will work quickly, methodically, and efficiently through projects, assigned tasks, and troubleshooting of all IT related issues.

Responsibilities

• Maintain the health and stability of the infrastructure supporting the GigSmart networks and telephony systems

• Ensure all systems are performing and functioning properly

• Inventory management of all GigSmart tech and office equipment

• Develop network services metrics and dashboard

• Manage all new hire onboarding systems access

• Monitor systems in order to optimize performance and to initiate recovery action after system failures

• Establish and control systems access and security

• Prepare and maintain system layout documentation as well as troubleshooting guides

• Point of contact and responsible for all service tickets

• Coordinate and implement network software and hardware upgrades

• Keep up with relevant technologies, trends, and skills

• Follow legal policies as directed

• Perform other duties as required and assigned by manager and upper management

Skills and Competencies

• Sound understanding of networking principles including switch, routing, firewalls, wired, wireless, security, and commonly used enterprise applications

• Experience with various anti-virus engines, security appliances, and mapping software

• Thorough knowledge of commonly used network protocols

• Experience troubleshooting TCP/IP networks

Educational & Professional Requirements

• Bachelor’s degree or equivalent experience

• Minimum 2+ years of experience in various data networks and in voice and video infrastructure tools and technologies

• Strong communication skills

Expectations of a GigSmart Employee

• Be positive

• Work hard

• Innovate

• Have passion

• Continue to learn

• Exceed expectations

• Collaborate

Read Full Job Description

Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • ElixirLanguages
    • ReactLibraries
    • React NativeFrameworks
    • PostgreSQLDatabases
    • WordpressCMS
    • HubSpotCRM
    • Constant ContactEmail
    • SendGridEmail
    • ZoomInfoLead Gen

Location

We have a brand new office located in the heart of Denver! Close to the light rail, great food options and all the fun that Denver has to offer.

What are GigSmart Perks + Benefits

GigSmart Benefits Overview

We are a start-up offering the benefits you'd get working for a large corporation!

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
GigSmart employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Flexible Work Schedule
GigSmart provides employees with a flexible work schedule that includes flexible start and end times.
Remote Work Program
GigSmart employees are able to work from home 2 days per month and on occasion as needed.
Vacation & Time Off Benefits
Generous PTO
GigSmart employees typically earn at least 15 days of PTO per year.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Employees are able to make pre-tax payroll deductions to be used for commuter expenses
Company Outings
GigSmart hosts company events on a quarterly basis.
Stocked Kitchen
Snacks, coffee, cold brew, pour over & tea.
Some Meals Provided
We have team lunches at least once per month.
Happy Hours
With all of the growth we are experiencing, there is always something we're celebrating!
Professional Development Benefits
Job Training & Conferences
GigSmart offers employees professional development opportunities like the ability to attend job related conferences and seminars.
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