Founded in 2015, Automox is on a mission to automate and reduce the pain that comes with securing and managing endpoints within the modern enterprise. With an increasing number of operating systems, servers, hardware and applications that need to be maintained updated, configured, and patched on a regular basis, IT ops teams are feeling fatigued and vulnerable. Automox is building a company and team to tackle this problem.

At Automox we value an entrepreneurial mindset. With our customers always top of mind, teams are empowered to make decisions quickly and consistently be adding small incremental value. Is it going to be perfect every time? Probably not. But with the freedom to try and fail we believe greatness will happen sooner than if we waited for perfection.

As the world is changing so are we. Automox has moved to a fully distributed company and are now open to hiring a talented and diverse workforce across the US!

OVERVIEW

Automox is on a mission to empower IT administrators with a suite of tools that automate the fundamental tasks that keep their infrastructure patched, configured, and more secure than ever before. 

We are up to something extraordinary and are seeking curious problem solvers, revolutionaries, and challengers to the status quo to join our team. If you are tired of traditional corporate work environments that put processes over people, or simply looking to ply your craft in a way that impacts both company and customers in a material way - then Automox might be the right place for you. 

We are seeking a customer service centric IT System Administrator to join our fast growing team. You will be the one stop shop for all things IT at Automox. In this fun role no two days will be the same. You’ll get to work with everyone in the company and use your technical prowess to improve the lives of all your colleagues. But that’s not all...we know you’re nerdy about tech, and we have a lot of it. You’ll get to work with the most modern tools and platforms out there, along with being able to influence what we might use in the future. If that describes you please read on.

WHAT YOU’LL BE DOING

• Support technology service, software, and hardware requests
• Resolve complex tech support requests
• Conduct root cause analyses, identify appropriate solutions, and implement them
• Document and train team as the IT subject matter expert
• Support and continuously improve on-boarding and off-boarding processes
• Collaborate on team, department, and company-wide IT-owned initiatives

WHAT YOU BRING TO THE TABLE

• Experience and enthusiasm for providing direct user support in a Mac OS environment
• Experience auditing and implementing system hardening standards such as CIS, NIST, ISO
• Self-starter and self-teacher that can thrive with limited oversight / supervision and no established playbooks
• Dedication to modern security frameworks to quickly eliminate threats to our systems and users
• Skilled in communicating technical issues comprehensively to a non-technical crowd
• Exposure to a start-up environment or fast-growing organization is highly preferred
• 5+ years working experience in IT support/administration
• Experience working in a mixed Unix/Windows environment
• Ability to manage users and accesses through JumpCloud and GSuite (OAuth/SAML)
• Basic knowledge of 1 scripting language (Powershell, Bash, etc.)
• Experience understanding business needs and implementing solutions based on criteria gathered
• Capable of independently handling an outage or critical issue without oversight
• Flexibility to work overtime and weekends as needed

WHY AUTOMOX 

We are on a mission to enable every IT Admin to automate the fundamental tasks that keep their corporation secure. This mission can only be accomplished with a culture embodies entrepreneurialism, accountability and providing our employees with the clear direction and freedom to do their best work. We don’t measure excellence based on how but on the what. Each employee has a value and contribution to the success of Automox. We look forward to working with you and seeing the success you will bring on our journey. 

LOCATION

Remote: Home office in the US 

This is an entrepreneurial opportunity to own and put your name on something truly special. Don’t let the opportunity pass you by. 

***Due to the stage we're in as a business we're not able to sponsor or transfer work visa at this time***