POSITION SUMMARY:

ArcherDX's patented chemistry and powerful bioinformatics software have placed us at the bleeding edge of the fight against cancer and other genetic diseases. You'll join a multidisciplinary team focused on improving and maturing the Information System ecosystem.

ArcherDX has a unique opportunity for the right candidate to play a pivotal role in creating a culture of customer service and innovation for the department. The IT Systems Administrator will utilize their IT system administrative skills and knowledge of server operating systems, virtualization, databases, network infrastructure, directory services, and messaging systems to execute assigned projects. This person will also implement new technologies, provide excellent customer service, employ troubleshooting techniques and perform routine maintenance in response to identified needs and requests.

This role involves critical thinking and problem solving in concert with utilization of industry standard best practices for IT systems deployment. This person will also engage in efforts to support, resolve & document issues that arise in the environment, which may include reviewing designs & recommending improvements to the architecture.

RESPONSIBILITIES:

Job performance will involve a variety of activities including:

• Design and plan improvements to cloud-based environments and any virtualized on-prem to support compliance requirements, performance optimization, and scalability
• Configure, deploy, and manage cloud-based server and/or network infrastructure components, including access policies, security groups, host servers, and storage systems
• Provision and maintain Windows operating systems, including server setup, installation, administration, security and assist with internal support needs
• Ensure data retention, availability, scalability, backup and recovery of cloud-based (or virtual on-prem) solutions
• Diagnosis, troubleshoot, and consult with guest owners of virtualized systems to resolve issues
• Define appropriate standards, policies, procedures, software tool sets, and supporting peripherals to facilitate the management, accountability and functionality of system/databases and applications
• Contribute to development of system/architecture roadmaps to meet business requirements and implement enhancements in support realization of the roadmap
• Execute system/database administration, capacity planning, design, installation, and configuration
• Create and maintain up-to-date documentation of services and functions.
• Follow established policies, SOPs and best practices to ensure operational excellence and efficient workflow
• Execute data management and disaster recovery procedures for system/database
• Operate and execute change control process for deployment of system/database software across GMP validated and Non-GMP environments
• Execute system/database log review, maintenance, system/database performance tuning and optimization, job verification and scheduling
• Ensure security is integrated into all IT system/application/database solutions and after patching or upgrades to the systems with assistance from the cybersecurity team
• Proactively ensure the highest levels of systems and infrastructure availability
• Follow trends in technology and lead new approaches to scalability and high availability of distributed cloud architecture & services
• Review, understanding, and compliance with ArcherDX HIPAA & GDPR Security policies and procedures
• Safeguarding the privacy and security of protected health information and European Union personal data
• Willingness to travel up to 10% of the time

EXPERIENCE:

• 3+ years of hands-on experience as a system/database (Microsoft Operating System & SQL) administrator
• Experience with SQL procedures and functions, and performance tuning and enhancement of SQL
• Strong foundation of fundamental IT knowledge including LAN/WAN technologies and IP protocols such as HTTP/S, SSL, DNS, DHCP, NTP, CIFS including TCP/IP networking (IPv4/IPv6)
• Strong experience with installing and administering Windows in a Directory-based environment; experienced with Directory Services such as MS Active Directory and 3rd party providers that utilize SAML 2.0 for integration
• Strong analytical, organizational and problem-solving skills, excellent communication skills and the ability to provide technical leadership in assigned areas
• Must have a focus of customer service and the drive to create and foster a culture of innovation, inclusivity and transparency.
• Demonstrated ability to understand business processes, troubleshooting issues, root cause analysis and suggesting and configuring solutions that foremost address the business problems.
• Demonstrates continuous effort to improve service offerings, operations, decrease turnaround times and streamline work processes.
• Demonstrate a sense of urgency to help internal customers.
• Strong background in developing and maintaining effective internal IT processes.
• Familiar with ITIL practices such as change, configuration, and/or knowledge management is a plus.

Bonus:

• 5+ years of relevant experience in regulated life sciences supply chains
• Experience administering AWS based virtual server environments
• Experience supporting and administering Syncade MES
• Demonstrated application of ISA-95 standards and Industry 4 concepts