IT Support at Funding Circle

| Greater Denver Area
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Description

Position at Funding Circle US

 

Funding Circle is seeking a strong IT Helpdesk Analyst to help us build-up and grow our new office in Downtown Denver! This person will work with a team to help Funding Circle employees get connected, productive, and secure as quickly as possible, and ensure that they remain that way throughout their tenure at the company.

As the IT Helpdesk Analyst you will…

  • Act as primary Level 1 support for all tickets/walkups
  • Basic troubleshooting for all devices & office equipment and software
  • Initial productivity App troubleshooting
  • Advanced Productivity App Troubleshooting with engineering assistance if needed
  • Basic Support & Mac management within  JAMF - Work with IT Engineering on Advanced issues
  • Loaner device deployment & management
  • Primary laptop imaging, break fix, replacement etc
  • Primary printer support & toner refill, inventory and asset management, telecom management (administration & support in Ring Central)
  • Primary administration in Google Apps
  • Desktop software tracking, deployment, support
  • Conference room troubleshooting and maintenance, and basic network troubleshooting 
  • Project work & Integration troubleshooting as assigned by Management
  • Primary for New Hire account creation and deployment
  • Secondary for New Hire orientation/remote or at HQ and new Office builds
  • AV/All Hands support with Facilities
  • Future PagerDuty on call rotation as the team grows
  • General documentation creation and management 
  • Advanced Win/OSX troubleshooting
  • Jira/Confluence tasks 
  • Printer vendor management and installation backup

You’ve been there and done this…

  • Minimum 2-4 years' experience with Mac and PC technical support 
  • Must be a self-starter with the ability to take general project requirements and execute on them
  • Excellent written communication skills and customer service attitude
  • Proven desire to take ownership of projects and follow through to completion
  • Experience in a corporate or enterprise level environment 
  • Experience with a wide set of SaaS products such as: Okta, Google Apps, Jira, Slack, SalesForce, Zoom and Jamf. 
  • Experience administering heterogeneous networks of OSX and Windows
  • Experience working and coordinating with a team and adept at working in an interrupt-driven environment 
  • Bonus: Basic ability to write in interpreted languages (ex: Powershell)
  • Experience administering a mix of OSX, and Windows
  • Experience working and coordinating with a distributed team and adept at working in an interrupt-driven environment
  • Identifies with our mission, “to build a better financial world”
  • Aligns with our core values: Think Smart, Make It Happen, Be Open, Stand together, Live The Adventure

Why Join Us?

Happy employees are productive employees, that’s why we offer a hearty benefits package. From learning and development and commuter stipends, to a competitive salary, equity, and health benefits, we’ve got you covered! That being said, have you heard about what we're doing?! Our mission is what really motivates us to come to work each day:

  • We're supporting small business, the engine of economic growth.
  • We're helping facilitate higher yields for investors and lower interest rates for borrowers.
  • We can fund loans extremely quickly, all online!
  • We have a clear competitive advantage globally in areas like domain expertise and regulatory processes.

To learn more about our work environment, culture, and perks, visit:

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • PythonLanguages
    • RLanguages
    • ClojureLanguages
    • jQueryLibraries
    • KafkaLibraries
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • KissmetricsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Located in the economic powerhouse Central Business District. Easy access to all area RTD Light Rails, entertainment, and fine dining to food trucks.

An Insider's view of Funding Circle

What’s the vibe like in the office?

What attracted me to Funding Circle was more than creating a better funding solution for small businesses. It was the people I would get to work with and the value alignment I was looking for. A company that lives it's values through every decision and interaction is what I believe creates success. It's exciting to see that in action every day.

Jen

Sales Manager

What's the biggest problem your team is solving?

The biggest problem my team is facing is keeping up with the pace of change in the lending world due to the hardships caused by Covid-19. Through constant collaboration with internal business partners and diligent accounting we're able to overcome the obstacles of the current climate and maintain high service levels for investors and borrowers.

Johnathan

Financial Operations Reconciliations Analyst

How has your career grown since starting at the company?

Since joining Funding Circle I’ve grown through four positions in about three years. They constantly give me the opportunity to learn and grow in my current role, but also allow me to explore parts of the business I might be interested in joining.

Kimmy

Compliance Monitoring Associate

What is your vision for the company?

Our culture and values drive our passion to do more to help our customers and local communities by providing financing to create and expand new and existing businesses while adding to job growth. Our vision is to create over one million jobs in the countries we currently service and eventually expanding that access to capital to other countries.

Alvaro

Head of US Servicing, Collections & Recoveries

How does the company support your career growth?

I joined Funding Circle because I believe in its mission of building a better financial world. It was important to me to find a company where I can grow in all aspects of my life.
Working here I can get the tools necessary and learn from the best in the business to fulfill my career achievements while helping small businesses.

Julio

Loan Operations Analyst

What are Funding Circle Perks + Benefits

Funding Circle Benefits Overview

Competitive salary and true ownership in the business through company equity plan

Unlimited vacation and flexible working hours

Full health benefits insurance package, 401(k), and subsidized gym membership

Fully-stocked kitchens with free drinks and snacks

Regular social events, team bondings, employee-lead volunteer days, and club activities (such as [email protected], Running Club, Wine Club, and more)

Opportunities to learn, develop, and grow your career through global programs, team/functional training, and $300 annual flexible personal development benefit

Within walking distance of public transit

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Team workouts
In office Yoga every Wednesday!
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Catered lunch once per week from ClusterTruck
Game Room
Our game room includes Ping Pong, Shuffle Board, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted every Thursday and for many special occasions.
Parking
We offer employees a parking subsidy.
Recreational Clubs
Relocation Assistance
Relocation available for some key roles.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.
Customized development tracks
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