IT Support

| Greater Denver Area


Position at Funding Circle US


Funding Circle is seeking a strong IT Helpdesk Analyst to help us build-up and grow our new office in Downtown Denver! This person will work with a team to help Funding Circle employees get connected, productive, and secure as quickly as possible, and ensure that they remain that way throughout their tenure at the company.

As the IT Helpdesk Analyst you will…

  • Act as primary Level 1 support for all tickets/walkups
  • Basic troubleshooting for all devices & office equipment and software
  • Initial productivity App troubleshooting
  • Advanced Productivity App Troubleshooting with engineering assistance if needed
  • Basic Support & Mac management within  JAMF - Work with IT Engineering on Advanced issues
  • Loaner device deployment & management
  • Primary laptop imaging, break fix, replacement etc
  • Primary printer support & toner refill, inventory and asset management, telecom management (administration & support in Ring Central)
  • Primary administration in Google Apps
  • Desktop software tracking, deployment, support
  • Conference room troubleshooting and maintenance, and basic network troubleshooting 
  • Project work & Integration troubleshooting as assigned by Management
  • Primary for New Hire account creation and deployment
  • Secondary for New Hire orientation/remote or at HQ and new Office builds
  • AV/All Hands support with Facilities
  • Future PagerDuty on call rotation as the team grows
  • General documentation creation and management 
  • Advanced Win/OSX troubleshooting
  • Jira/Confluence tasks 
  • Printer vendor management and installation backup

You’ve been there and done this…

  • Minimum 2-4 years' experience with Mac and PC technical support 
  • Must be a self-starter with the ability to take general project requirements and execute on them
  • Excellent written communication skills and customer service attitude
  • Proven desire to take ownership of projects and follow through to completion
  • Experience in a corporate or enterprise level environment 
  • Experience with a wide set of SaaS products such as: Okta, Google Apps, Jira, Slack, SalesForce, Zoom and Jamf. 
  • Experience administering heterogeneous networks of OSX and Windows
  • Experience working and coordinating with a team and adept at working in an interrupt-driven environment 
  • Bonus: Basic ability to write in interpreted languages (ex: Powershell)
  • Experience administering a mix of OSX, and Windows
  • Experience working and coordinating with a distributed team and adept at working in an interrupt-driven environment
  • Identifies with our mission, “to build a better financial world”
  • Aligns with our core values: Think Smart, Make It Happen, Be Open, Stand together, Live The Adventure

Why Join Us?

Happy employees are productive employees, that’s why we offer a hearty benefits package. From learning and development and commuter stipends, to a competitive salary, equity, and health benefits, we’ve got you covered! That being said, have you heard about what we're doing?! Our mission is what really motivates us to come to work each day:

  • We're supporting small business, the engine of economic growth.
  • We're helping facilitate higher yields for investors and lower interest rates for borrowers.
  • We can fund loans extremely quickly, all online!
  • We have a clear competitive advantage globally in areas like domain expertise and regulatory processes.

To learn more about our work environment, culture, and perks, visit:

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • PythonLanguages
    • RLanguages
    • ClojureLanguages
    • jQueryLibraries
    • KafkaLibraries
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • KissmetricsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen


Located in the economic powerhouse Central Business District. Easy access to all area RTD Light Rails, entertainment, and fine dining to food trucks.

An Insider's view of Funding Circle

What’s the vibe like in the office?

What attracted me to Funding Circle was more than creating a better funding solution for small businesses. It was the people I would get to work with and the value alignment I was looking for. A company that lives it's values through every decision and interaction is what I believe creates success. It's exciting to see that in action every day.


Sales Manager

What projects are you most excited about?

We empower staff technically, providing them the tools to help them help themselves in hopes to reduce IT dependency. We're working on fully automated user lifecycle management, on and offboarding by creating seamless communication between directories. Pairing with a flexible cloud based user store, we can automate a majority of user management.


IT Support Engineer

How has your career grown since starting at the company?

Since joining Funding Circle I’ve grown through four positions in about three years. They constantly give me the opportunity to learn and grow in my current role, but also allow me to explore parts of the business I might be interested in joining.


Compliance Monitoring Associate

What is your vision for the company?

Our culture and values drive our passion to do more to help our customers and local communities by providing financing to create and expand new and existing businesses while adding to job growth. Our vision is to create over one million jobs in the countries we currently service and eventually expanding that access to capital to other countries.


Head of US Servicing, Collections & Recoveries

What are Funding Circle Perks + Benefits

Funding Circle Benefits Overview

Competitive salary and true ownership in the business through company equity plan

Unlimited vacation and flexible working hours

Full health benefits insurance package, 401(k), and subsidized gym membership

Fully-stocked kitchens with free drinks and snacks

Regular social events, team bondings, employee-lead volunteer days, and club activities (such as [email protected], Running Club, Wine Club, and more)

Opportunities to learn, develop, and grow your career through global programs, team/functional training, and $300 annual flexible personal development benefit

Within walking distance of public transit

Eat lunch together
Intracompany committees
Open office floor plan
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Team workouts
In office Yoga every Wednesday!
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Catered lunch every Tuesday from a wide variety of popular Denver spots.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted every Thursday and for many special occasions.
We offer employees a parking subsidy.
Recreational Clubs
Relocation Assistance
Relocation available for some key roles.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Customized development tracks
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