IT Support Technician
About Boom Supersonic
Boom Supersonic is a Denver-based company redefining commercial flight by bringing supersonic flight back to the skies with Overture. This historic airliner is designed and committed to industry-leading standards of speed, safety, and sustainability. Boom’s vision is to bring families, businesses, and cultures closer together through supersonic travel and make the world dramatically more accessible.
Boom is the first commercial airplane manufacturer to commit to a carbon-neutral flight test program and to build sustainability into its entire aircraft program. The company is backed by world-class investors and has 30 aircraft on pre-order. Founded in 2014, Boom has assembled a team of over 150 full-time employees who have made contributions to over 220 air and spacecraft programs.
Are you passionate about building the supersonic future? Come join the team and help us make aviation history!
Role Overview
As a key member of the Boom Supersonic IT department, this individual will work in close coordination with the IT Team in performing all activities associated with installing, supporting and maintaining a wide range of IT hardware, software and services. This position requires excellent hardware and software troubleshooting skills, general networking knowledge, ability to follow directions, and capability to be a self-starter. Experience in supporting an Engineering and Manufacturing environment is a plus.
Responsibilities:
- Assist users in resolving computer hardware and software issues
- Ensure quick response times to facilitate maximum uptime for all users and systems
- Configure, deploy, fix, and provide troubleshooting support based on either documented procedures or directive for the following hardware and software: o Desktop and Laptop Computers
- Printers, Copiers, Plotters
- Servers
- Network Infrastructure
- Telecommunication Systems – wired, wireless and cellular
- General administration functions such as password resets, adds/remove/change permissions on Active Directory and Email Accounts based on established workflows
- Troubleshoot and report network issues to Network Engineer or Supervisor
- Assist users with supported software and hardware with the approach of understanding of technology from a user’s perspective while providing an expert level of support
- Escalate unknown/unsolved issues to appropriate internal or external support resources
- Discuss with users best practices for PC maintenance and performance
- Maintain, track, and control related inventory
- Utilize third party tools to improve support efficiency
- Collaborate with co-workers to share expertise, information and solve problems
- Other duties as assigned by Supervisor/Manager
Requirements:
- Four plus years of IT support experience in a corporate environment
- Expert working knowledge of all Microsoft Windows & Office technologies (Windows XP/Vista/7/8 as well as MS Office Productivity Suite) Expert working knowledge of Google G Suite, Slack and other hosted business applications
- Experience with the following technologies: o Engineering, CAD, FEA, CFD, etc. software licensing, installation, and support TCP/IP, DNS, DHCP
- Active Directory, Group Policy
- Various Mobile phone support including MDM, Land Line, VoIP, PBX and other telecommunication technologies
- Create a high level of user satisfaction through accurate and timely follow-up & strong technical skills
- •Must demonstrate superior organization and time management skills
- Ability to routinely lift 20-25 lbs and occasionally lift and move 50+ pounds
Education/Certifications:
- High School or equivalent required
- Associate’s Degree or higher preferred
- A+, Net+, MSCA, and other IT related certificates are a plus
Compensation:
- Base salary range for this position is $75,000- $85,000 and is based upon years of experience that is commensurate with the level of the position
- Robust equity program with significant upside potential
- Open PTO
To conform to U.S. Government aerospace technology export regulations (ITAR and EAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about ITAR here (https://www.pmddtc.state.gov/?id=ddtc_public_portal_itar_landing)
Boom is an equal opportunity employer and we value diversity. All employment is decided on the basis of qualifications, merit and business need.
Want to build a faster future? Come join Boom.