IT Support Technician at Boom Supersonic

| Greater Denver Area
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About Boom Supersonic
Boom Supersonic is the Denver-based startup bringing supersonic flight back to the skies with Overture. As the world’s fastest airliner, Overture is designed and committed to industry-leading standards of speed, safety and sustainability. Flights twice as fast as today’s commercial airplanes, means we can go twice as far—bringing more people, places, and cultures into our lives.
Boom is the first commercial airplane manufacturer to commit to a carbon-neutral flight test program and to build sustainability into its entire aircraft program. Founded in 2014, Boom has assembled a team of over 140 full-time employees who have made contributions to over 220 air and spacecraft programs.
Are you passionate about building the future of transportation? Help us make aviation history.
Overview:
As a key member of the Boom Supersonic IT department, the IT Support Technician will work in close coordination with the IT Team in performing all activities associated with installing, supporting, and maintaining a wide range of IT hardware, software, and services. This position requires excellent hardware and software troubleshooting skills, general networking knowledge, ability to follow directions, and capability to be a self-starter. Experience in supporting an Engineering and Manufacturing environment is a plus.

Responsibilities:

  • Assist users in resolving computer hardware and software issues
  • Ensure quick response times to facilitate maximum uptime for all users and systems
  • Configure, deploy, fix, and provide troubleshooting support based on either documented procedures or directive for the following hardware and software: Desktop and Laptop Computers, Printers, Copiers, Plotters, Servers, Network Infrastructure and Telecommunication Systems – wired, wireless and cellular
  • General administration functions such as password resets, add/remove/change permissions on Active Directory and Email Accounts based on established workflows
  • Troubleshoot and report network issues to Network Engineer or Supervisor
  • Assist users with supported software and hardware with the approach of understanding of technology from a user’s perspective while providing an expert level of support
  • Escalate unknown/unsolved issues to appropriate internal or external support resources
  • Discuss with users best practices for PC maintenance and performance
  • Maintain, track, and control related inventory
  • Utilize third-party tools to improve support efficiency
  • Collaborate with co-workers to share expertise, information and solve problems
  • Other duties as assigned by Supervisor/Manager

Qualifications:

  • Three plus years of IT support experience in a corporate environment
  • Expert working knowledge of all Microsoft Windows & Office technologies (Windows as well as MS Office Productivity Suite) and Apple OS
  • Expert working knowledge of Google G Suite, Slack, Office 365 and other hosted business applications
  • Experience with the following technologies: Engineering, CAD, FEA, CFD, etc. software licensing, installation, and support, TCP/IP, DNS, DHCP, Active Directory, Group Policy and various Mobile phone support including MDM, Land Line, VoIP, and other telecommunication technologies
  • Create a high level of user satisfaction through accurate and timely follow-up & strong technical skills
  • Must demonstrate superior organization and time management skills
  • Ability to routinely lift 20-25 lbs and occasionally lift and move 50+ lbs 

Education/Certifications:

  • High School or equivalent required
  • Associate’s Degree or higher preferred 
  • A+, Net+, MSCA, and other IT related certificates are a plus

To conform to U.S. Government aerospace technology export regulations (ITAR and EAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about ITAR here (https://www.pmddtc.state.gov/?id=ddtc_public_portal_itar_landing)
Boom is an equal opportunity employer and we value diversity. All employment is decided on the basis of qualifications, merit and business need.
Want to build a faster future? Come join Boom.

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Technology we use

  • Engineering
  • Product
    • C++Languages
    • GolangLanguages
    • PythonLanguages
    • RLanguages
    • OVERFLOWLanguages
    • CFD++Languages
    • NumecaLanguages
    • SolidWorksDesign
    • CATIADesign
    • FUN3DDesign
    • FEMAPDesign
    • NX NastranDesign
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • TrelloManagement

Location

12876 E Adams Aircraft Cir, Englewood, CO 80112

An Insider's view of Boom Supersonic

What’s the vibe like in the office?

The high quality team at Boom is what really sets the vibe for the office. I’ve never worked with so many smart, talented, and passionate people. The best part though, is the incredibly collaborative approach that the entire team takes to solving problems and building a product. There is no “stay out of my sandbox” mentality.

Erin

Lead Engineer, Flight Controls

What kinds of technical challenges do you and your team face?

New technical challenges arise daily with solutions fueled by motivated engineers. Talented and energetic employees are the norm, many of them early in their careers, all of whom are eager to learn, willing to think differently, get their hands dirty, and work together to send supersonic aircraft screaming through the sky.

Bill

Principal Stress Analyst

How has your career grown since starting at the company?

Prior to starting at Boom, I worked at a global OEM. What I love most about this company is its focus on cross-collaboration, and how all the departments work together as a true, interdisciplinary team. Learning new things each day from innovative, inspiring coworkers has helped transform me into a better, more diverse engineer.

Teagan

Materials & Process Engineer

What’s the vibe like in the office?

The vibe around the facility is a night and day experience compared to the aviation site I used to work at. Everyone from the CEO on down is hyper approachable seemingly every day. Here at Boom, we believe in hard work. We also believe in the concept of having a life outside of the good work we do here.

Nick

Shipping and Receiving Manager

What are Boom Supersonic Perks + Benefits

Culture
Volunteer in local community
Volunteers of America, Local Food/Toy Drives, Partnerships with local School Districts
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Open office floor plan
Diversity
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Women's Networking Group
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Team workouts
Boom's fitness initiatives include In-office yoga and running club.
Mental Health Benefits
Employee Assistance Program
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Employees at Boom enjoy participating in Ping Pong and Basketball tournaments. We also have foosball, cornhole, pinball, and a variety of table games to enjoy.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
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