Hotel Engine
Hotel Engine arms our customers with a powerful hotel booking platform that is simple to use and seamless to integrate.
Denver, CO
Hybrid

IT Support Specialist

Sorry, this job was removed at 8:01 a.m. (MST) on Tuesday, November 30, 2021
Find out who's hiring in Greater Denver Area.
See all Cybersecurity + IT jobs in Greater Denver Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Hotel Engine, the world’s largest Lodging Performance Network, is a leader in travel technology with a demonstrated track record of growth and impact. Our foundations are strong, and we’ve navigated our rapid growth by bringing our customer obsession, innovative platform, data-driven problem-solving, and bias for action into every decision. By partnering with tens of thousands of businesses and government agencies and hundreds of thousands of hotels around the world, we have built a resilient and adaptable business model and 2022 will be our best year yet! 

We’re excited to add an IT Support Specialist to join our Help Desk Team! Our ideal candidate has a strong ability to prioritize help desk requests from our 250+ associates while also moving the ball forward on various internal IT projects. You’ll work hand in hand with our IT Team in supporting our teams to be fully functional. and will be a key part of keeping Hotel Engine a dynamic and effective place to work.


Here’s what you’ll do:

  • Serve as first point of contact for associates seeking technical assistance over phone, video or in person
  • Configure, administer, and support Windows and Mac desktop and laptop workstations
  • Effectively onboard (order, configure and support) approximately 15-35 new hires per month 
  • Monitor help desk system for incoming requests and resolve or escalate accordingly
  • Install and support business-critical applications
  • Perform remote and in-person troubleshooting through diagnostic techniques and pertinent questions
  • Direct unresolved issues to the next level of support
  • Follow-up and update associate status and information
  • Identify and suggest possible improvements on procedures and technology
  • Document processes and procedures
  • 4-5 days in the office per week

Here’s what we’re looking for: 

  • 2+ years prior experience as a help desk technician
  • Prior experience in a fast paced, high growth SaaS start up is a plus!
  • Tech savvy with working knowledge of office automation products and remote control
  • Prior experience with Slack, Microsoft Teams, Office 365
  • Great understanding of computer systems, mobile devices, and other tech products
  • Excellent verbal and written communication skills
  • An approachable, open mindset; always looking for the next way to make our processes more efficient

 Cash compensation:

  • The base pay range for this role is $20.00-$30.00/hour. Final offer amounts are determined by multiple factors, including prior experience, expertise & may vary from the amount above.

 

Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than the day-to-day responsibilities. Hotel Engine is on Built in Colorado’s 2021 Best Places to Work list and provides each employee with the opportunity to take on new challenges that support their near and long-term goals in a high-growth, startup environment. We also give back and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causesIn addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:  

  • Competitive base salaries. Salary offers are based on the candidate's qualifications. 
  • Stock Options for all new hires
  • Performance-driven commission opportunities for select roles 
  • Performance-driven equity awards  
  • Parental leave programs 
  • Generous time-off including open PTO, sick days and two paid volunteer days each year 
  • Insurance benefits including medical coverage, dental and vision offerings (with plans available at no cost to employees), as well as HSA/FSA, wellness, and disability offerings 
  • 401(k) plan with a match program
See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are Hotel Engine Perks + Benefits

Hotel Engine Benefits Overview

Hotel Engine is strongly committed to both its employees and its customers. Our company’s benefits and perks are designed to create an inclusive environment where team members can deliver great work consistently, celebrate diversity, collaborate with colleagues – and have fun at the same time.

Culture
Volunteer in local community
Employees receive two paid volunteer days per year, in addition to existing PTO and sick time.
Partners with nonprofits
Through our employee resource group, Engine4Everyone, we are looking to invest in organizations that focus on education and advisory services to women and/or minorities.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Hotel Engine has a diverse management team and supports an inclusive workforce. Our ERG Engine4Everyone plans to incorporate unconscious bias training into hiring practices and team development.
Mandated unconscious bias training
Engine4Everyone will incorporate unconscious bias training. Additionally, team development trainings broaden cultural awareness and include sessions focused on the diversity of individual experiences
Diversity employee resource groups
Engine4Everyone creates an inclusive environment where team members work together to develop policies and training, and identify workplace initiatives and community involvement opportunities.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Hotel Engine offers team members a Health Savings Account (HSA). Individuals can contribute up to $3,500 and families up to $7,500 per year.
Disability insurance
We offer short-term disability insurance, which covers up to 60% of pre-tax weekly earnings. The maximum weekly benefit is $2,000. There is optional voluntary Accident and Critical Illness coverage.
Dental insurance
Vision insurance
Health insurance
We offer multiple health insurance plans, including an option that covers 100% of an individual’s premium.
Life insurance
Pet insurance
Team members are eligible to enroll in voluntary pet insurance benefits.
Wellness programs
Go365 is an employee wellness program that incentivizes employees to make healthier choices and rewards them for taking steps to better health.
Team workouts
Mental health benefits
All employees (and their dependents) – whether enrolled in our health coverage or not – have access to our Employee Assistance Program (EAP), which includes mental health services.
Financial & Retirement
401(K)
401(K) matching
Hotel Engine's 401(K) matching launches in the first quarter of 2021.
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 9 weeks of parental leave for the primary caretaker and 2 weeks of leave for the secondary caretaker.
Family medical leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
Our parental leave programs apply to team members who have adopted children.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Hotel Engine offers unlimited PTO to our associates, and encourage them to take time off to recharge.
Paid volunteer time
Our employees receive two paid volunteer days per year.
Paid holidays
Paid sick days
Team members receive 40 hours per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Breakfast Thursdays
Company-sponsored happy hours
Onsite office parking
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Hotel Engine offers team members the ability to attend job-related conferences and seminars.
Lunch and learns
Promote from within
Continuing education available during work hours
Online course subscriptions available

Additional Perks + Benefits

As an additional perk, team members can take advantage of hotel rate discounts on the Hotel Engine platform and receive $400 in travel credits to use on hotels of their choice each year.

More Jobs at Hotel Engine

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about Hotel EngineFind similar jobs like this