Who You Are

You have Heart for Service

We provide extraordinary service to our customers, coworkers, and our community by going out of our way to appreciate and support them.

You are Curious

We create products that help our customers listen and be curious, and we ourselves are curious. We strive to understand our customers’ business problems and the solutions delivered with our software.

You Find a Way

We help our customers and employees succeed by finding solutions to their problems. We have a can-do attitude and we do what we say we will do. 

About Alchemer:

Founded in 2006 Alchemer is an enterprise data collection, orchestration, and analytics platform that helps some of the biggest brands to deliver on their missions by enabling them to operationalization feedback by integrating critical data from their Customers (employee, users, patients, vendors, etc) into their key business systems through an easy to use, low code SaaS platform.

About the Job:

We are looking for an IT Support Specialist who is excited to be a part of a fast-moving team that is working to always improve the technology services provided to internal customers.

Key responsibilities & duties

• Work as part of a team to monitor and manage our office technology needs including:
  • Mac & Windows laptops
  • Office WiFi and network switches
  • Microsoft Office 365 and Active Directory management
  • Printers and scanners
  • Information Security & Backup systems
  • Desktop Phone System and Call Center
  • Badge key card and access systems
  • Audio-Visual & Teleconferencing solutions
  • Firewall and Antivirus management and updates
  • Wide range of account administration duties – provisioning/deprovisioning accounts, lockouts, password management, access controls
  • Other office, software, server, and desktop related technology including UPS/PDU, TCP/IP networks, and Mac/Windows/Linux servers.
• Proactively identify opportunities to improve services, automate tasks, increase availability, and wow our internal customers.
• Adhere to the values and bottom lines of the overall organization: Heart For Service, Be Curious, Find A Way

Qualifications

• You have excellent customer service skills – you love what you do, and you do it with a smile!
• You’re never satisfied – you always want to improve systems and services.
• You love solving problems and making things faster and easier for the end user.
• You’re self-motivated and able to work in a small team with minimal supervision, eagerly working towards our lofty goals and helping scale a growing dynamic business.
• You are a good multi-tasker. You don’t have to be a literal juggler, but being a figurative juggler is a necessity. You’re able to effectively balance project work, tickets, and the face-to-face support of end users with a calm demeanor.
• You’re a proactive communicator, keeping people informed of status of their issues and managing their expectations through your interpersonal skills, time management habits, and organizational skills.
• You love learning and are always working to improve your skills.
• 3+ years experience supporting internal customers.
• 1+ year(s) experience with Mac and Windows management.
• 1+ year(s) experience with TCP/IP networking.
• 1+ year(s) experience with Active Directory administration.
• Experience with Office 365 administration, Google Apps G Suite administration, VoIP phone systems, firewalls, and physical security systems a plus.
• Certifications such as CompTIA A+ and Network+, Cisco CCENT / CCNA, RHCSA, or MCITP are a plus.

Compensation for this position includes an hourly rate of $28.85, eligibility for an annual bonus, and participation in the Founder’s Pool program.

Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited paid time off and eleven paid company holidays.

Alchemer is taking applications for this position from candidates who are legally authorized to work in the US and do not require now, or in the future, immigration sponsorship for work authorization.