IT Support Specialist at Wowza Media Systems
Wowza Media Systems and The Business Operations Team is currently seeking a Helpdesk/Desktop Support Specialist to provide support for desktop applications and workstations as well as administrate company business applications. This position will report to the IT department lead and will be based in Golden, Colorado. Working remotely is currently available, but some time in the office may be required in the future.
The person in this role will be responsible for the following:
Monitoring and reacting to Helpdesk tickets submitted by employees worldwide
Account administration of business applications
Purchasing and configuring of employee equipment
Writing knowledge articles to help employee’s “self serve”, as well as to providing a knowledge base for the Business Technology team
Growing with our team, helping find long term solutions to problems our users face by evaluating and recommending new technologies and services for company use
To be successful, you must be able to demonstrate you can successfully manage multiple projects at once. You must have excellent inter-personal skills, both verbal and written and be able to work well with a geographically distributed team.
3 years experience Macintosh desktop support or equivalent
Experience configuring and troubleshooting cloud-based applications
Intermediate experience with Jamf Pro / Cloud, DEP, No-contact Start-up
Experience administrating MS Exchange / Office 365 – new account setup and configuration, distribution groups, etc. (PowerShell experience a plus)
Able to setup, install, and configure basic Windows and OSX applications
Excellent oral and written communication skills
Excellent self task management skills
Excellent Customer Service skills
Experience with pkgbuild, and shell scripting a plus
Who We Are
Wowza Media Systems is a streaming software, cloud services, and hardware provider aimed at powering live streaming for today’s most innovative companies. We frequent Streaming Media’s list of Companies That Matter Most in Online Video and Readers’ Choice Awards, as well as Built in Colorado’s list of Best Medium Workplaces (with a 4.6 rating on Glassdoor).
Cofounders David Stubenvoll and Charlie Good first set out to create cool stuff with like-minded people in 2005. In the fourteen years that have followed, Wowza’s become the gold standard for streaming. One third of content delivery networks (CDNs) have Wowza’s technology built in and more that 24,000 organizations across the globe power their streaming with Wowza.
With adoption rates exploding, use cases proliferating, and video quality increasing, the streaming industry’s influence on everyday life continues to grow. And when it comes to live video, one thing rings true: If you can dream it, the experts at Wowza can help you build it.
Why Work for Wowza
Wowza’s global team is headquartered in the foothills of Colorado, with plenty of parking and where the deer, elk, and buffalo roam. Generous PTO and paid holidays, a healthy work-life-balance, and a 401K that vests immediately are among the many reasons we love working here.
The tight-knit crew benefits from a dog-friendly workplace, unlimited snacks, catered lunches, holiday parties, and more. Employees are encouraged to take ownership of their role with limited oversight — and coworkers are happy to help one another out.
Wowza’s team also works to connect the larger community with our passion for tech. From live-streaming graduation ceremonies for local high schools to participating in events like SheTech, employees are able to cultivate twhe same creative energy that first brought the company to life.
Wowza Media Systems is an equal opportunity employer, committed to creating a diverse and inclusive environment for all people to thrive in.