IT Support Specialist at Wowza Media Systems

| Greater Denver Area
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Wowza Media Systems and The Business Operations Team is currently seeking a Helpdesk/Desktop Support Specialist to provide support for desktop applications and workstations as well as administrate company business applications. This position will report to the IT department lead and will be based in Golden, Colorado. Working remotely is currently available, but some time in the office may be required in the future.

The person in this role will be responsible for the following:

Monitoring and reacting to Helpdesk tickets submitted by employees worldwide

Account administration of business applications

Purchasing and configuring of employee equipment

Writing knowledge articles to help employee’s “self serve”, as well as to providing a knowledge base for the Business Technology team

Growing with our team, helping find long term solutions to problems our users face by evaluating and recommending new technologies and services for company use

To be successful, you must be able to demonstrate you can successfully manage multiple projects at once. You must have excellent inter-personal skills, both verbal and written and be able to work well with a geographically distributed team.

Qualifications:

3 years experience Macintosh desktop support or equivalent

Experience configuring and troubleshooting cloud-based applications

Intermediate experience with Jamf Pro / Cloud, DEP, No-contact Start-up

Experience administrating MS Exchange / Office 365 – new account setup and configuration, distribution groups, etc. (PowerShell experience a plus)

Able to setup, install, and configure basic Windows and OSX applications

Excellent oral and written communication skills

Excellent self task management skills

Excellent Customer Service skills

Experience with pkgbuild, and shell scripting a plus

Who We Are

Wowza Media Systems is a streaming software, cloud services, and hardware provider aimed at powering live streaming for today’s most innovative companies. We frequent Streaming Media’s list of Companies That Matter Most in Online Video and Readers’ Choice Awards, as well as Built in Colorado’s list of Best Medium Workplaces (with a 4.6 rating on Glassdoor).

Cofounders David Stubenvoll and Charlie Good first set out to create cool stuff with like-minded people in 2005. In the fourteen years that have followed, Wowza’s become the gold standard for streaming. One third of content delivery networks (CDNs) have Wowza’s technology built in and more that 24,000 organizations across the globe power their streaming with Wowza.

With adoption rates exploding, use cases proliferating, and video quality increasing, the streaming industry’s influence on everyday life continues to grow. And when it comes to live video, one thing rings true: If you can dream it, the experts at Wowza can help you build it.

Why Work for Wowza

Wowza’s global team is headquartered in the foothills of Colorado, with plenty of parking and where the deer, elk, and buffalo roam. Generous PTO and paid holidays, a healthy work-life-balance, and a 401K that vests immediately are among the many reasons we love working here.

The tight-knit crew benefits from a dog-friendly workplace, unlimited snacks, catered lunches, holiday parties, and more. Employees are encouraged to take ownership of their role with limited oversight — and coworkers are happy to help one another out.

Wowza’s team also works to connect the larger community with our passion for tech. From live-streaming graduation ceremonies for local high schools to participating in events like SheTech, employees are able to cultivate twhe same creative energy that first brought the company to life.

Wowza Media Systems is an equal opportunity employer, committed to creating a diverse and inclusive environment for all people to thrive in.

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Technology we use

  • Engineering
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ElixirLanguages
    • jQueryLibraries
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • WordpressCMS
    • ExpressionEngineCMS
    • AnswerHubCMS
    • HubSpotCRM
    • SalesforceCRM
    • SurveyMonkey Email

Location

We are located off the Genesee Park exit of I70, where the deer, elk and the buffalo herd roam.

An Insider's view of Wowza Media Systems

What are some social events your company does?

Wowza does some awesome events; we go to Rockies games and participate in an event where we brew our own beer and then we compete with other start ups. We also have team happy hours, we celebrate each other's anniversaries at the company and birthdays. We do that once monthly and bring snacks, cakes and all sorts of great stuff and internally.

Christian Sharkey

Recruiter & HR Specialist

How do you collaborate with other teams in the company?

As Community Manager, it’s critical I communicate daily with several other teams to provide feedback from our customers. Several times a day, I will slack or have zoom video chats to share information and ideas with members from other Wowza teams like engineering, billing or sales to get answers I need for our Wowza customers around the globe.

Rose Power

Developer Community Manager

What unique initiatives do you have that encourage innovation?

We have an ability or environment where we generate a lot of ideas and very few of those ideas actually work. I believe you have to fail enough times to understand how to succeed.

Matt Rossi

Sr. Director Business Operations

What are some things you learned at the company?

I learn something new every day at Wowza. The creativity of our clients enables us to develop end-to-end solutions in innovative ways. We harness their vision by delivering superior service and unmatched technology. Empowering my customers’ commercial opportunities is the most rewarding aspect of my role.

Kristen Calton

Account Executive

What are Wowza Media Systems Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Someone's primary function is managing the company’s diversity and inclusion initiatives
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Friday and tons of snack and drinks.
Happy Hours
Parking
Free parking!
Pet Friendly
Wowza's pet policy is dog friendly daily.
Relocation Assistance
Fitness Subsidies
Take advantage of the discounted gym rate at Genesee Mountain Fitness
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $500 annualy for continuing education.
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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