booj is looking for someone that wants to make a difference! A person that enjoys working with technology, people, critical thinking, and problem solving. If you are a motivated, self starter looking to create processes and standards this could be the role for you! We are looking for someone to support the implementation, configuration and management of critical systems for booj.
Day to day duties of the role:
Deploying new workstation solutions and enhancements
Troubleshoot, resolve and document end user help requests for desktop, laptops (PC and Mac,) printers, and VOIP.
Provide day-to-day customer support related to end user requests
Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems
Collaborate with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
Create and maintain documentation as it relates to workstation architecture, integration design and system configuration
Conduct research on software and system products
Configure and manage user accounts in Active Directory
Maintain an accurate inventory of equipment and licenses
Software installations and troubleshooting
Create and manage approvals and update budgets for technology purchases
Researches money saving strategies for purchasing hardware and software
Loves working with people and customer service skills
Preferred Qualifications
Associates Degree in Technology or equivalent work experience
Customer Service Experience in an IT Support environment
1+ years of relevant work experience managing accounts and groups in Active Directory
Windows PC and/or Mac certifications preferred
Advanced experience troubleshooting Mac’s, PCs, Networking and IOS devices
Experience with anti-virus monitoring and resolution
Familiarity with GitHub
Experience with Jira and other Atlassian products
Ability to prioritize and execute tasks in a high-pressure environment
Good project management skills