IT Support Engineer at CirrusMD Inc.

| Greater Denver Area
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CirrusMD helps health plans create happier, healthier, and more engaged members by giving them access to on-demand virtual care solutions that they love to engage with. Our chat-powered care delivery platform connects members to a dedicated, board-certified physician in under 90 seconds from any web-enabled device. CirrusMD enables stress-free, human care conversation that doesn’t end until members get the answers (and peace of mind) they need to manage their wellness.

CirrusMD has partnered with over a dozen major national payers and healthcare systems to deliver extraordinary virtual care to millions of lives across the nation. The company was founded in 2012 and is headquartered in Denver, CO.


Why Work Here?

Join our team and help us deliver Care Without Barriers. Our company offers significant opportunity for motivated self-starters who thrive in a fast-paced environment that is quickly transitioning from a startup to a highly recognized healthcare industry disruptor. We offer an exceptional benefits package including health, dental and vision, 401k savings, flexible vacation and working policies, competitive salaries and stock options and an EcoPass. CirrusMD is located in the Catalyst HTI building in Denver’s RiNo neighborhood, a newly built office space, with access to open-air shared workspaces and community areas, and a highly engaged community of healthcare and tech innovation leaders. Subsidized parking, on-site gym and shower facilities are also available to our team. Join us and see for yourself!

 

Who We’re Looking For:

An IT Support Engineer, that is self-motivated and loves helping to solve problems for people. You will be in charge of Mac and PC support, peripheral troubleshooting, SaaS account creation, printer and VOIP support and helping the CTO with new and exciting technical projects. You’ll be a critical member of the team, as this role will be key in creating and maintaining an efficient and productive technical environment.

 

What You’ll Be Responsible For Achieving:

  • Collaborate cross-functionally with teams to plan, test, and deploy SaaS tools

  • Work with the team to configure computers for deployment by installing apps and running updates

  • Properly create and/or update tickets for all internal communication coming through Zendesk

  • Create and maintain documentation for internal tasks and procedures

  • Ability to analyze and troubleshoot basic computer systems, software, and peripherals

  • Ability to participate in occasional after-hours support

  • Provide exceptional consistent day-to-day support for the CirrusMD team

  • Document, track, and monitor problems to ensure resolution in the quickest time frame possible

  • Manage Google Apps Suite, Zendesk, and our SSO platform JumpCloud

  • Automating computer configuration for employees

  • Continued training of systems and software for employees to make them productive with their tools.

 

What Will Make You Successful:

  • Create a data-driven environment around IT support

  • Bringing enthusiasm, flexibility, and patience to the role to a fast-paced, fun, and collaborative environment

  • A learners mindset, you are continually looking at how to improve automation, productivity, and costs of our IT systems.

 

What Will Make You Stand Out:

  • Being OS agnostic, and highly proficient with supporting MacOS, and Windows

  • Lover of documentation (reading and writing)

  • A strong service oriented mindset, you love helping people be productive

  • Experience in a startup or similar fast-paced environment where there is frequent change and a need to demonstrate and act with a sense of urgency

  • Experience supporting Zoom Enterprise

  • Experience supporting and hardening LANs, VPNs, an Wireless LAN hardware + software

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Technology we use

  • Engineering
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ApolloLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases

Location

3513 Brighton Blvd. Suite 230, Denver, CO 80216

An Insider's view of CirrusMD Inc.

What’s the vibe like in the office?

There is so much trust and positivity and collective desire to make healthcare a better thing for so many people to experience, that I walk in the door every morning and feel inspired and feel a lot of gratitude for the people with whom I get to work.

Elizabeth Moore

Director of Marketing

What kinds of technical challenges do you and your team face?

I joined CirrusMD primarily because I was interested in working on a set of technologies, a platform, that could have impact on everyday people in healthcare.

It’s very rare to get to work on a product where you can see that it helps people in their day-to-day lives.

Gabe Varela

Chief Technology Officer

What are some things you learned at the company?

I like working at CirrusMD because I have an opportunity to make a lasting impact in healthcare.

By partnering with payers in the health system, we can really create the technology that acts as a catalyst to help them take additional risk and really achieve the goals of their value-based models.

Robyn Dietz

VP Account Management

What is your vision for the company?

I started CirrusMD because I was texting a ton with my friends and family and I realized I was actually providing a
really incredible service, they weren’t getting from the medical industry.

I said to myself, “It isn’t fair that only doctors’ own friends and family have this level of amazing service."

Blake McKinney, MD

Co-Founder and Chief Medical Officer

How do your team's ideas influence the company's direction?

As a Mobile Engineer, I work here because we have a cohesive team of engineers that are all dedicated to building awesome software.

Cory Clark

Mobile Engineer

What are CirrusMD Inc. Perks + Benefits

CirrusMD Inc. Benefits Overview

We offer a fun, startup work-environment as well as strong benefits package including competitive salary, medical, dental and vision coverage for employees and dependents, 401k, flexible work hours, and a vacation policy that asks you to take what you need to maintain your work-life balance, while also achieving your goals.

Culture
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Daily Stand-up
Open Door Policy
Team-owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Pair Programming
Open Office Floor Plan
Diversity
Highly Diverse Management Team
Diversity Manifesto
Mean Gender Pay Gap Below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
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