CirrusMD helps health plans create happier, healthier, and more engaged members by giving them access to on-demand virtual care solutions that they love to engage with. Our chat-powered care delivery platform connects members to a dedicated, board-certified physician in under 90 seconds from any web-enabled device. CirrusMD enables stress-free, human care conversation that doesn’t end until members get the answers (and peace of mind) they need to manage their wellness.

CirrusMD has partnered with over a dozen major national payers and healthcare systems to deliver extraordinary virtual care to millions of lives across the nation. The company was founded in 2012 and is headquartered in Denver, CO.

Why Work Here?

Join our team and help us deliver Care Without Barriers. Our company offers significant opportunity for motivated self-starters who thrive in a fast-paced environment that is quickly transitioning from a startup to a highly recognized healthcare industry disruptor. We offer an exceptional benefits package including health, dental and vision, 401k savings, flexible vacation and working policies, competitive salaries and stock options and an EcoPass. CirrusMD is located in the Catalyst HTI building in Denver’s RiNo neighborhood, a newly built office space, with access to open-air shared workspaces and community areas, and a highly engaged community of healthcare and tech innovation leaders. Subsidized parking, on-site gym and shower facilities are also available to our team. Join us and see for yourself!

Who We’re Looking For:

An IT Support Engineer, that is self-motivated and loves helping to solve problems for people. You will be in charge of Mac and PC support, peripheral troubleshooting, SaaS account creation, printer and VOIP support and helping the CTO with new and exciting technical projects. You’ll be a critical member of the team, as this role will be key in creating and maintaining an efficient and productive technical environment.

What You’ll Be Responsible For Achieving:

• Collaborate cross-functionally with teams to plan, test, and deploy SaaS tools

• Work with the team to configure computers for deployment by installing apps and running updates

• Properly create and/or update tickets for all internal communication coming through Zendesk

• Create and maintain documentation for internal tasks and procedures

• Ability to analyze and troubleshoot basic computer systems, software, and peripherals

• Ability to participate in occasional after-hours support

• Provide exceptional consistent day-to-day support for the CirrusMD team

• Document, track, and monitor problems to ensure resolution in the quickest time frame possible

• Manage Google Apps Suite, Zendesk, and our SSO platform JumpCloud

• Automating computer configuration for employees

• Continued training of systems and software for employees to make them productive with their tools.

What Will Make You Successful:

• Create a data-driven environment around IT support

• Bringing enthusiasm, flexibility, and patience to the role to a fast-paced, fun, and collaborative environment

• A learners mindset, you are continually looking at how to improve automation, productivity, and costs of our IT systems.

What Will Make You Stand Out:

• Being OS agnostic, and highly proficient with supporting MacOS, and Windows

• Lover of documentation (reading and writing)

• A strong service oriented mindset, you love helping people be productive

• Experience in a startup or similar fast-paced environment where there is frequent change and a need to demonstrate and act with a sense of urgency

• Experience supporting Zoom Enterprise

• Experience supporting and hardening LANs, VPNs, an Wireless LAN hardware + software