IT Support Administrator at Red Canary

| Greater Denver Area
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Who We Are
Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber attack. Our combination of market-defining technology, processes, and expertise are preventing breaches every day. We are completely changing the way security is delivered and setting the new standard for security. If our mission resonates with you, let’s talk!

What We Believe In
- Do what’s right for the customer
- Be kind and authentic
- Deliver great quality
- Be relentless

Challenges You Will Solve
As an IT Support Administrator you will be responsible for developing and maturing people-first technology experiences and processes that enable new and current Red Canary employees to make their greatest impact. In this role, you will be part of the technology team empowering Red Canary to excel. With your patience, energy, resourcefulness, and drive to create great experiences, you will build elegant and intuitive experiences that allow Red Canary to continue to grow, move fast, and be a strong security ally to our customers.

What You'll Do

  • Contribute to frictionless technology experiences that embody our company values.
  • Provide world-class technical support.
  • Assign and take tickets, respond to requests and direct people to the right solution. 
  • Conduct our IT onboarding activities. Run the new hire sessions and welcome new employees to the flock. 
  • Drive the use and improvement of our self-help resources including our collective company knowledge-base, chatbots and DIY functionality. Curate these resources and help make them great. Share them with the company. 
  • Own the technology experience in our Denver Office. Coordinate efforts that result in intuitive experiences and excitement about the use of our space. 
  • Coordinate the logistics and of our hardware assets; help make sure we are using the right equipment and we have enough of it. 
  • Nurture the employee centric culture and strive to be the best representative of the IT department to your fellow canaries 

What You'll Bring

  • 3+ years relevant work experience on a high-performing IT team 
  • Hands-on experience supporting MacOS-heavy environments 
  • A proven track record of delivering high quality IT onboarding and support
  • A demonstrated ability to create elegant documentation that empowers people to help themselves 
  • A passion for improving the human experience with technology at work
  • An ability to communicate technical concepts and processes effortlessly and effectively, no matter the audience 
  • Experience working with and supporting mobile platforms (iOS, Android) and related devices
  • Experience working with and supporting common office technology (meeting rooms, security badges, printers) 
  • A strong urge to collaborate with internal teams and stakeholders 
  • A high degree of empathy for our internal customers, and feel the only measure of success is how well we fulfill their needs 
  • A positive attitude and default to action. If you see something that may negatively impact the customer experience, you dive right in, isolate the issue, and ensure we do whatever it takes to eliminate it

Targeted base salary range: $60,000 - $80,000 + bonus eligibility and equity depending on experience.

Why Red Canary?
Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way. 

At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:
https://redcanary.com/wp-content/uploads/2021/01/Benefit-Summary-Red-Canary.pdf 

Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

Our state-of-the-art HQ is located in the brand new McGregor Square centered in Denver's historic LoDo. From inception we have been hybrid workforce.

An Insider's view of Red Canary

What's something quirky about your company?

On a quarterly basis, we have a companywide gathering that we affectionately call BEASTMODE. It’s a great opportunity for “Canaries” from across the country to come together, level-set on the state of the business, get to know each other better, and build a close knit community trying to make a positive impact on the world.

Dave

Director, Customer Success

What projects are you most excited about?

The Cyber Incident Response Team (CIRT) reached the milestone of 10,000 spec/unit tests to validate our detection logic, an indicator of how diligently we maintain our detectors. Continued validation that everything is working as anticipated is key to ensuring a successful security program.

Joe

VP, Customer Security Operations

What makes someone successful on your team?

Curiosity. If you are asking questions, building on what you just learned, and relating it to something known, then you are truly curious about what you’re learning and you will become an expert.

Diane

Director of Product Support

How do you empower your team to be more creative?

As we continue to grow and add specialized focus across digital media, video, and an even more robust content program, I want the team to be able to take all the great insights and educational pieces and recommendations and make it easy for people to find them, understand them, and implement them. To be able to use what we’re doing in marketing in

Brianne

Director, Marketing

What does career growth look like on your team?

Customer Solutions Engineers possess a blended skillset that intersects business, security and technical. Team members can grow within their role or continue to develop their talents into positions such as technical account manager, security architect, and evangelist.

Robbie

Director, Customer Solutions Engineering

What are Red Canary Perks + Benefits

Red Canary Benefits Overview

Exceptional healthcare, dental, and vision coverage including fully paid premiums
Unlimited PTO
401k and flex-spending accounts, including an employer-funded HRA
100% employer paid long and short term disability
Monthly stipend for personal fitness and cell phone
Yearly discretionary stipend

Diversity
Documented equal pay policy
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 8 weeks of parental leave for new parents.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive 80 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
We host a chalk talk every Friday afternoon
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

Quarterly all company meetings where we bring in all of our remote team members to build camaraderie, align and learn.

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