IT Specialist at Personal Capital
Grow your career with a growing organization
Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.
Personal Capital is on a mission to transform financial lives through technology and people, and that mission starts with our team of forward-thinking IT Specialists. The primary responsibility of the IT Specialist is to provide first line support for all inbound tickets to ~600 Windows and Mac users in a multi-site Active Directory based environment. Our team is composed of problem-solvers. We build, set up, maintain, implement, and troubleshoot technology problems related to Windows and Mac systems that affect end-user productivity as well the network infrastructure. The environment we support includes: phones, printers/scanners, video conferences, etc. The ability to multitask, prioritize, work under deadlines, and provide excellent customer service to users will be key qualities. We are searching for someone who is organized, innovative, and passionate about both people and technology. Other key qualities include being detail-oriented, possessing solid technical skills, and a dedication to maintaining up-to-date documentation. The hours for this position are primarily during weekday business hours, with occasional off-hours/weekend support required in emergency cases.
Provide technical assistance for incoming queries and issues related to computer systems, software, and hardware
Respond to queries either over the phone, through email, or via messaging .
Provide initial triage of inbound incidents gathering key incident details
Receives, tags, images, configures and deploys workstations
Provides remote orientations for new employees
Maintain client system health by imaging, patching, upgrading, troubleshooting, and ongoing maintenance
Work with third-party vendors to troubleshoot customer issues related to SAS products and to facilitate closure of issues with vendors
Provide end user training as necessary ad-hoc, meetings, or as user documentation
Maintain end user FAQ\documentation website
Provide initial telephony troubleshooting
Perform troubleshooting for LAN\WAN
Maintain detailed ticket notes as well as manage the ticket queue to ensure timely customer response\resolution.
Skills and Qualifications:
Experience with Windows 10, Mac OSX.
Active Directory user and group maintenance.
At least 2 years of experience as an IT Specialist
Mac and PC hardware, printers, computer peripherals, and mobile devices (Android, iOS).
Knowledge of client connectivity protocols (basic TCP/IP, UDP, SNMP, DHCP, and DNS).
Strong customer service and troubleshooting skills.
Ability to communicate technical information, both verbal and written, to a wide range of users. Experience automating tasks with scripting (e.g. PowerShell, WMI, ADSI, Perl, Python)
Windows Deployment Services (WDS) and Windows Update Services (WUS)
Experience with Google Apps
Mac experience and Mac/Windows server systems interoperability
Ability to learn quickly and tackle new and technically complex problems with courage and tenacity
Must have demonstrated ability to assist with emerging problems quickly and with flexibility
Ability to work in a fast paced environment with changing needs and requirements
Must be detail-oriented and be an organized thinker who is service-minded with strong communication & customer service skills
Ability to lift 50lbs. as needed
Please note that this role is being posted by Personal Capital, an Empower company. Personal Capital roles are cross-posted to the Empower web site and are also available at https://www.personalcapital.com/company/jobs. For more information about Personal Capital, please visit www.personalcapital.com
What we offer you
We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.
- Medical, dental, vision and life insurance
- Retirement savings – 401(k) plan with generous company matching contributions (up to 5%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
- Tuition reimbursement up to $5,250/year
- Business-casual environment that includes the option to wear jeans
- Generous paid time off upon hire – including a paid time off program plus nine paid company holidays and three floating holidays each calendar year
- Paid volunteer time — 16 hours per calendar year
- Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
- Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.
The salary range below describes the minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Base Salary Range$ 55,900.00-89,500.00
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.