Guild is one of Denver’s fastest growing startups - increasing economic mobility for working adults in America and providing education and support to help every student survive and thrive in the economy of tomorrow. Our education benefits platform helps employers offer education as a benefit to their employees, and our network of nonprofit universities and education institutions helps provide every Guild student with the right academic pathway to advance their education and career. In order to achieve our mission to serve 1000s more students and accelerate our growth, we recently raised a $21M Series B round with top tier investors including Bessemer Venture Partners, Redpoint Ventures, Social Capital, Harrison Metal, and Cowboy Ventures. Now, we’re looking to add an IT Operations Engineer to the team.
As the IT Operations Engineer, you’ll be a member of a small autonomous IT team. You will be in charge of maintaining the corporate network, wireless connectivity, end user support, SaaS platforms, and helping the Director of IT with new and exciting technical projects. You’ll be a critical member of the team, as this role will be key in creating and maintaining an efficient and productive technical environment.
A day in our open, collaborative workspace might look like:
- Collaborating cross-functionally with teams to plan, test, and deploy SaaS tools
- Providing Tier 2 support to Help Desk staff and keep ticket queue to a minimum
- Working with People Ops to audit cost, access control, and permissions across our SaaS applications
- Creating documentation around system and network infrastructure
- Creating processes around Asset Management and IT hardware purchasing
In this role, you’ll grow and expand your expertise by:
- Reporting directly to the Director of IT, you will have the opportunity to learn and grow your skills around networking and troubleshooting
- Learning the ins and outs of Guild as you use your organizational, multitasking, and problem solving skills in a fast-paced, intense and dynamic environment
You’ll know if you’re successful by:
- IT ticket metrics, network uptime, meeting project deployment deadlines and if you’re constantly learning
- Achieving established OKRs and expectations while demonstrating your passion for our mission - you'll receive ongoing feedback through your 1:1 meetings and go through bi-annual Structured Growth Conversations
- Bringing enthusiasm, flexibility, and patience to the role to a fast-paced, fun, and collaborative environment
You’ll join a team:
- Focused on our double-bottom-line mission of changing higher ed for working adults and building a successful startup in Denver
- From diverse backgrounds – from traditional higher education, to athletic coaches, to politicians, to startup leaders (and more!)
- Of learners & problem-solvers dedicated to our dual mission of changing education in America while building a successful, high-growth company
- Committed to building a diverse, equitable, and inclusive environment that you’d support every day
What you’ll add to Guild – as an individual and part of the broader team:
- OS agnostic, highly proficient with and can support Linux, Windows, and MacOS
- Experience with Google Apps Suite, Zendesk, and Salesforce
- Experience with managing multi site network. Proficient in maintaining routers, switches, firewalls, access points and other related hardware. (Meraki hardware)
- Experience selecting, deploying, and maintaining IP-based video and voice solutions
- Lover of documentation (reading and writing)
- Passion for our mission – Guild is pioneering a new path for education as a benefit in a complicated and regulated space – success means quickly and effectively adapting your expertise
- Experience in a startup or similar fast-paced environment where there is frequent change and a need to demonstrate and act with a sense of urgency
- Something else? Wonderful, we’re curious to learn more about you!