IT Manager at Gloo (Greater Boulder Area, CO)

| Greater Boulder Area
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Gloo was founded as a mission-driven organization with the goal to release the passion in every person to Champion the growth of another so they can be all they were born to be.

Today, organizations of all sizes in the addiction recovery and faith space use Gloo’s products to become more informed, better connected, and fully equipped to overcome their greatest challenges and achieve powerful outcomes, helping people progress through their personal growth journeys.

By building a common platform, we are creating a shared infrastructure that removes friction, promotes collaboration, and equips leaders with the right tools to galvanize personal growth and change lives. We are a fast-moving and passionate team that is looking for more talented professionals who are driven to make a positive impact. 

The Opportunity: 
As an experienced Mac-focused IT Manager your primary responsibility will be to drive our IT services as we look to scale the business. In this role, you will create strategies for IT and supervise the implementation of those strategies to best serve the company’s computing needs. You will architect and execute the Endpoint Strategy in close collaboration with Gloo’s Trust and Compliance team. The role will require you to work cross-functionally (People, Engineering, Security) to ensure we are executing our responsibilities to our partner teams, and to the business. 

The Team:
You will be leading Gloo’s IT team in charge of infrastructure, endpoint management, access management, and so on. Thus, a commitment to collaborative problem solving, pragmatic design, and building and maintaining quality systems is essential. The team places great emphasis on customer service and troubleshooting with our staff. The team members are personable, innovative, and aspirational. The culture of our team is extremely important to us. We want you to be engaged in your projects, we want you to voice your ideas, and we want you to be proud of what you accomplish.

What You Will be Doing:

  • Set the mission and vision of a customer-centric IT organization 
  • Manage IT System Administrator and outside vendors 
  • Establish and manage IT Support SLAs and KPIs
  • Administer and manage all endpoints, consisting of 100% macOS 
  • Maintain and develop facilities networks in concert with outsourced network support
  • Identify manual processes and look to automate where appropriate
  • Help admin various SaaS tools, including Jamf, Google Workspace, Zoom, Slack, and many more
  • Provide technical mentorship to teammates and create and update technical documentation for internal IT teams
  • Push the team to industry best practices and drive change 
  • Be an advocate for our users, understand their challenges, and look to remove blockers
  • Make data-driven, empathetic decisions, and take a holistic collaborative approach to decision making
  • Identify requirements for capacity planning, system optimization, scaling, and performance, focusing with the team on ensuring high availability for IT systems
  • Communicate effectively with leadership, peers, stakeholders, and end users regarding system and endpoint activities

What We're Looking For:

  • 5+ years supporting a startup of at least 50 remote users
  • Experience hiring and managing a team
  • Experience with macOS and Jamf Pro Mobile Device Management 
  • Experience working in a heavy SaaS-based environment using Slack, Zoom, Google Workspace, etc.
  • Strong understanding of Identity Access Management, bonus points if Okta Certified
  • A positive attitude and excitement for building new processes and policies for a growing organization while understanding the importance of security and compliance
  • Experience working with remote teams and multiple offices, while using tools like Slack or Zoom to support them, including a flexible attitude around serving employees in various time zones and work styles
  • Understanding of modern conference room AV configurations best suited for Zoom rooms
  • Attention to detail with strong documentation skills
  • Hybrid role with onsite presence expected 3x weekly for IT Support 

Our Team Members Enjoy

  • Compensation and bonus commensurate with experience
  • Plenty of time off to keep you balanced
  • Medical benefits with multiple plan offerings and HSA contribution, as well as Dental and Vision plans
  • A dynamic, talented team, dedicated to changing the world and building an incredible business
  • Fresh fruit, snacks, coffee and sodas
  • Onsite and virtual social events to keep us connected in our hybrid work environment
  • Beautiful office space in downtown Boulder on Pearl Street, steps from coffee shops and blocks from hiking trails

  • Compensation: $85,000-$105,000

Applications welcomed from those who are US Citizens or hold a Green Card.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • NodeLanguages
    • GraphQLLanguages
    • Typescript Languages
    • ReactLibraries
    • SparkFrameworks
    • Next.jsFrameworks
    • Nest.jsFrameworks
    • ReactFrameworks
    • SketchDesign
    • AsanaManagement
    • WrikeManagement
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail
    • MarketoLead Gen

Location

Gloo's campus is on the west end of Pearl in downtown Boulder. We are walking distance from great natural beauty and hip trendy eateries and cafes!

An Insider's view of Gloo

What are some social events your company does?

As we’ve transitioned to remote first, we have held a mixture of onsite and virtual activities to encourage connection and community. We host fun virtual events such as trivia, paint & sip, community projects, murder mysteries and more. We also have a mix of fun and educational DE&I events to celebrate the unique identities in our community.

Becky McKenzie

Director of Human Resources

What projects are you most excited about?

At Gloo, we’re building solutions that allow our customers to collaborate in new and exciting ways. In an ecosystem where partnership between our Champion customers leads to greater impact on the lives of those they serve, our mission and technology becomes a powerful means of affecting positive change in the world.

Ed Hahn

Head of Engineering, Network Exchange

How has your career grown since starting at the company?

Gloo is not only a fun place to work but they have also provided me with numerous opportunities to grow my career. I’ve moved from Product Operations to Data Engineering Operations and now into an Associate Software Engineer position. The people I work with generously give their time and energy to nurture an atmosphere of learning.

Hannah Manry

Associate Software Engineer

What is your vision for the company?

The scope of how tech capabilities can serve personal growth is just exploding. As we continue to grow, we see a strong need to create solutions that can solve for all of these complex network challenges. Our mission is to serve Champions, help them scale, and support their purposes with great platform infrastructures.

Scott Beck

CEO

What are Gloo Perks + Benefits

Gloo Benefits Overview

Gloo provides a full suite of benefits including the basics with an additional generous HSA contribution. We also provide a performance bonus and equity. We have a great location with beautiful view of the Flat Irons, flexible hours, company sponsored events, and last but certainly not least, we have an incredible team of talented and passionate folks for you to hang out with.

Culture
Friends outside of work
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Gloo employees can contribute up to $2,500 annually to their Healthcare FSA.
Disability Insurance
Dental Benefits
Our dental plan covers $2,000 of expenses.
Vision Benefits
The vision benefits plan includes annual eye exams for $10 and either $180 for glasses or $150 for contact lenses per year.
Health Insurance Benefits
Gloo's base medical plan covers up to 80% of out of pocket expenses after you meet the deductible. We offer three HDHP plans with an HSA.
Life Insurance
Retirement & Stock Options Benefits
401(K)
Gloo's 401(k) retirement plan offers a selection of stocks, bonds and international index funds to choose from. We offer both a traditional and a Roth 401(k) plan.
Company Equity
Gloo offers option grants in accordance to the terms stated in the Company's Membership Unit Option Plan, including vesting over a five-year period.
Performance Bonus
Gloo's performance bonus plan allows the average employee the potential to earn a bonus equal to 10% of their salary based on performance against goals.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Gloo provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Company sponsored family events
Gloo sponsors family oriented events annually.
Vacation & Time Off Benefits
Generous PTO
Gloos offers flexible paid time off. Time off can be taken at any time with manager approval. No accruals or maximums.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Gloo participates in Boulder's EcoPass program.
Stocked Kitchen
Gloo has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix you can handle.
Happy Hours
Company happy hours are hosted every Friday afternoon.
Parking
We offer parking onsite or a taxable stipend of $125 a month to all employees who choose not to park onsite and use other means of transport.
Pet Friendly
Gloo's pet policy is dog friendly daily.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Gloo fully funds Health Savings Accounts for all employees enrolled in a qualifying High Deductible Health Plan. Specifically, we contribute $3,500 per year to those who are covering themselves, and $7,000 per year to those covering dependents.

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