IT Helpdesk Technician

| Greater Denver Area

IT Helpdesk Technician

Essential Duties & Responsibilities:

  • Handle Tier II Help Desk requests through tickets or phone
  • Follow up on outstanding requests and ensure timely resolution
  • Build accounts and configure hardware as part of on-boarding process
  • Support audio and video equipment in conference rooms
  • Handle and monitor internal assets to ensure accurate inventory records
  • Other duties may be added and/or assigned as needed

Qualifications: To perform this job successfully, an individual must possess the knowledge, skills, and abilities of the following:

  • Experience with Windows and Mac operating systems
  • Experience with Google Teamwork Apps and Office 365
  • Familiarity with mail services - Microsoft Exchange, Office 365, Gmail
  • Mac and PC hardware, including experiences with Lenovo and HP hardware
  • Hardware Imaging (Ghost)
  • Experience supporting Mobile devices (iOS, Android)
  • Experience supporting peripherals - printers, scanners, computer peripherals
  • Familiarity with conference room technologies - Chromebox, web cameras and USB speaker phones
  • Familiarity with audio/visual setup for meetings
  • Familiarity with Avaya phone system and administration
  • Advanced networking skills for fixing Client PC connectivity - Ethernet, TCP/IP and VPN
  • Exposure to IT ticketing system
  • Experience supporting Windows servers and Active Directory
  • Familiarity with Windows Group Policy Objects (GPO)
  • Familiarity with scripting languages such as PowerShell, Bash, Python
  • Strong customer service and troubleshooting skills
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users
  • Good at multitasking and prioritizing issues

Requirements:

  • 3 to 5 years help desk experience in a Windows/Mac environment
  • Post secondary education from Community College or University
  • Wish to see experience or certification in IT or networking, and previous help desk or call center experience
  • Previous experience working in a SOX environment a plus

About OpenTable

OpenTable, part of Booking Holdings Inc. (NASDAQ: BKNG), is the world's leading provider of online restaurant reservations, seating more than 24 million diners per month via online bookings across approximately 40,000+ restaurants.

Since its inception in 1998, OpenTable has seated more than 1 billion diners around the world. The Company is headquartered in San Francisco, California, and the OpenTable service is available throughout the United States, as well as in Canada, the United Kingdom, Australia, Japan, Germany, and Mexico.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Location

1700 Lincoln Street , Denver, CO

What are OpenTable,Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Vision Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
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