IT Helpdesk Administrator - Denver

| Greater Denver Area
Two solutions, one goal: make work simpler, with better data for leaders. FORM.com, a global leader in mobile data collection, and GoSpotCheck, the leading provider of mobile task management and image recognition software, are the top low-code/no-code platforms enabling digital process automation for mid-size and large enterprise customers globally.

FORM.com was established in 2001 and is based in Braintree, MA with offices in Chicago, Boston, London, and Kyiv. GoSpotCheck was established in 2011 and is based in Denver, CO. Diversis Capital acquired and merged the FORM.com and GoSpotCheck platforms and teams in 2020 to further enable digital process automation and deliver business value for customers, supported by a team of 300.

Together, these solutions enable digital business processes across functions in Consumer Goods, Retail, Restaurant & Hospitality, Facilities & Property, Health Sciences, and Natural Resources.

What You’ll Do

  • We are searching for an IT Helpdesk Administrator with a good command of Microsoft 365 (including Office 365 and Azure AD) and Windows system (Server, Active Directory) who is able to perform application administration and do some user support (including Mac and Linux endpoints). The focus for this position will be on managing IT systems, critical for company operations and business processes, as well as supporting and maintaining end-user workstations. You and your team will be the primary IT support at FORM + GoSpotCheck. Whether we’re getting a new employee setup with a device or making sure our video conferencing technology is set up for a meeting, you are the one who ensures that everything goes smoothly!

Your Primary Responsibilities

  • Maintaining Active Directory service and user base (including Azure AD).
  • Installation and configuration of OS (Windows, Linux, MacOS).
  • Installation and configuration of additional software.
  • Provisioning and revoking access to cloud systems.
  • Performing application administration (Microsoft 365, JIRA, Confluence, Teamcity, Git etc.) including user access provisioning and deprovisioning
  • Installation, configuration and basic repair of PC, laptops and other IT equipment and peripherals - we’ll feel good about bringing technical issues to your attention because of your receptiveness, quick communication and expertise in our specific tech stack.
  • Consulting of users (including foreign offices) in relation to technical questions (support).
  • Network working capacity monitoring.
  • Implementation of technical security systems and software - we’ll rest-assured knowing that company devices have been deployed, stored and logged appropriately thanks to the controls and processes you put in place.
  • Notification of planned and emergency service interruptions, informing users about current issues and status of their resolution (upon request).
  • Please note: although our company has a flexible Work From Home policy, this position requires you to be present in the Denver office to support the organization.

Who You Are

  • Experience with Windows OS family at the level of advanced user (cmd, driver and software installation).
  • You’re always up for troubleshooting network issues, and have a solid understanding of where to start those efforts. 
  • Solid knowledge of the hardware part.
  • Active Directory (group polices, security policies etc.)
  • A great understanding of DHCP, DNS, VPN.
  • Knowledge of POP3, SMTP, ARP, DNS, HTTP, HTTPS protocols.
  • Administering of OS Windows, Linux, MacOS. Software installation.
  • Some background in Linux, MacOS, and open source tools.
  • You enjoy supporting both technical and non-technical users, and are able to tailor your communication to the audience.
  • You're willing and capable of learning new things, taking on responsibility and working in a team - depending on the project, you may end up working more frequently with teams other than your own!
  • You regularly go above and beyond in your roles, whether that means being the first one in the office, or simply exceeding the expectations of your customer, you take pride in doing great work.
  • You understand English at a sufficient level to read documentation and basic interaction with users.

Compensation

  • The annual starting salary for this position is between $48,000 - $60,000 depending on experience and other qualifications.

Who We Are

We are innovators: We’re here to free mobile workers from the mundane and open up new worlds of possibility and prosperity, powered by the people.
We are partners: We’re only as successful as our customers. We provide exceptional support, strategic partnership, and personalized account management to ensure they’re successful.
We are problem-solvers: We believe business will help solve the complex challenges facing our planet today. We build products centered on helping them succeed so they can do just that.
We are flexible: We believe in a "Work Your Way" Employment Policy. Employees who can effectively perform their job functions remotely may do so indefinitely. 
Humble + hungry. We measure success by how we help customers win. And we've been in the game a long time (in software years). Every interaction gives us the chance to deliver better service and more value. Along the way we've picked up a few awards, and for that, we're thankful.

FORM.com and GoSpotCheck offer competitive salaries and full benefits for full-time employees and is an Equal Employment Opportunity (EEO) employer--welcoming all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • SalesloftCRM
    • SendGridEmail
    • MarketoLead Gen

Location

Lower Downtown ("LoDo") is a rejuvenated historic district that is set inside a mix of renovated warehouses and state-of-the-art modern buildings.

An Insider's view of GoSpotCheck

What’s the vibe like in the office?

It’s friendly and familial. The people genuinely appreciate each other, and there’s always a friend found in every corner. It’s relaxed, casual, and comfortable. The teams are working hard on innovative things, and there's an eagerness to collaborate together to Do Great Work! Also - there’s no shortage of cute dogs to play with!

Julie

Senior Accountant

What kinds of technical challenges do you and your team face?

On our Image Recognition team, we tackle all sorts of hard problems in the computer vision space. I'm allowed to be creative about how we meet our goals. This is very important in R&D since our concept of completion can be fuzzy. The process of discovery often leads us to rapidly change our perspective on how best to solve our business needs!

Mackinley

Senior Software Engineer

What are some things you learned at the company?

Everyone is so smart, so friendly, and has such a strong work effort, that it’s motivated me to level up in all areas of my life! I’m more technical, have more business savvy, and I’m a generally more rounded person than I was 3 years ago.

Myranda

Technical Support Analyst

What is your vision for the company?

We exist to reimagine how the workforce works. We believe there is a tremendous opportunity to make work less cumbersome and more fulfilling, so we strive to build software that is delightful and empowering for users to complete their everyday tasks. Further, our goal is to be the top workplace in Denver, made up of the best and brightest talent!

Matt

Chief Executive Officer and Co-founder

How do your team's ideas influence the company's direction?

On the Product team, we are exceptionally focused on the user at the other end of the code we write. When we get together for our grooming ceremonies, you'll hear us throw around the first names of our beloved personas like they are old friends, not a faceless customer. It keeps us grounded in the idea we are writing software that people are using!

Cole

Product Manager

What are GoSpotCheck Perks + Benefits

Culture
Volunteer in local community
Our DoGood Platform is a group of self-appointed employees who put together volunteer events and keep our employees informed of how to be involved with charities close to our hearts.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Our health insurance kicks in on day-1 of employment and extends to dependents at no additional expense to our employees!
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer primary caregiver 12 weeks of fully paid parental leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Pet Friendly
Yes, we have dogs in our office!
Recreational Clubs
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks

Additional Perks + Benefits

We have a pretty robust benefit and perk package at GoSpotCheck. However, we survey our employees every year to be sure we are spending that money on the right things!

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