Guild, the leading education benefits platform and one of Denver's fastest growing startups, is increasing economic mobility for working adults in America and providing education and support to help every student survive and thrive in the economy of tomorrow. Our platform helps employers offer education as a benefit to their employees by connecting employers' workforces with our network of nonprofit universities and education institutions that focus on serving the needs of working adults. And, our team of retention coaches helps each employee navigate the path back to school, providing individualized support from day one through graduation. In order to accelerate our growth and achieve our mission to serve 1000s more students, we've raised over $70 million from top tier investors including Felicis Ventures, Bessemer Venture Partners, and Redpoint Ventures (among other social impact and VC partners!).

As the IT Help Desk, you’ll be a member of a small autonomous IT team. You will be in charge of Mac and PC support, peripheral troubleshooting, SaaS account creation, printer and VOIP support and helping the Director of IT with new and exciting technical projects. You’ll be a critical member of the team, as this role will be key in creating and maintaining an efficient and productive technical environment.

A day in our open, collaborative workspace might look like:

• Providing Tier 1 support to end users and keeping ticket queue to a minimum
• Creating documentation around system and network infrastructure
• Collaborating cross-functionally with teams to plan, test, and deploy SaaS tools

In this role, you’ll grow and expand your expertise by:

• Reporting directly to the Director of IT, you will have the opportunity to learn and grow your skills around systems, processes, and technical troubleshooting
• Opportunities to learn network, security and other technical fundamentals
• Learning the ins and outs of Guild as you use your organizational, multitasking, and problem solving skills in a fast-paced, intense and dynamic environment

You’ll know if you’re successful by:

• IT ticket metrics, meeting project deployment deadlines and if you’re constantly learning
• Achieving established OKRs and expectations while demonstrating your passion for our mission - you'll receive ongoing feedback through your 1:1 meetings and go through bi-annual Structured Growth Conversations
• Bringing enthusiasm, flexibility, and patience to the role to a fast-paced, fun, and collaborative environment

You’ll join a team:

• Focused on our double-bottom-line mission of changing higher ed for working adults and building a successful startup in Denver
• From diverse backgrounds – from traditional higher education, to athletic coaches, to politicians, to startup leaders (and more!)
• Of learners & problem-solvers dedicated to our dual mission of changing education in America while building a successful, high-growth company
• Committed to building a diverse, equitable, and inclusive environment that you’d support every day

What you’ll add to Guild – as an individual and part of the broader team:

• OS agnostic, highly proficient with and can support Linux, Windows, and MacOS
• Experience with Google Apps Suite, Zendesk, and Salesforce
• Lover of documentation (reading and writing)
• Passion for our mission – Guild is pioneering a new path for education as a benefit in a complicated and regulated space – success means quickly and effectively adapting your expertise
• Experience in a startup or similar fast-paced environment where there is frequent change and a need to demonstrate and act with a sense of urgency
• Something else? Wonderful, we’re curious to learn more about you!