About SRS Acquiom

At SRS Acquiom, our sole focus is on making M&A deals happen more efficiently. Since 2007, we have been continuously innovating to solve issues for some of the industry’s most sophisticated buyers, sellers, and counsel. Our top-tier team has supported more than 2,000 deals including high-profile transactions such as Google’s acquisition of Nest, Facebook’s acquisition of Oculus and Yahoo’s acquisition of Tumblr. We are looking for extraordinary people to help drive our continued success. If you are looking to join a growing, entrepreneurial environment in an established company, we want to hear from you! Visit www.srsacquiom.com to learn more. 

Position Summary

SRS Acquiom is currently seeking a Help Desk Technician to support our IT Operations team. The IT Operations team is responsible for all areas of internal desktop and cloud app support and maintains network infrastructure for our satellite office locations. The ideal candidate will work collaboratively with the existing Help Desk team members to support internal clients, has an understanding of laptop and mobile device troubleshooting, is eager to learn and grow their skillset, and contribute to new ideas and projects in a diverse, fast-paced, deadline driven environment.

Primary Responsibilities

• Provide help desk support for hardware, network and software
• Prioritize, assign and respond to internal client issues (submitted via ticketing system)
• Perform diagnostics to collect information to determine and correct the source of error and isolate performance issues
• Assist Help Desk team members test and deploy new software
• Configure and maintain cloud apps, desk phones, cloud faxing, copiers, projectors and scanners
• Contribute ideas and recommendations to IT/Admin and Tech Training documentation
• Follow/implement documented security procedures and standards
• Assist in maintaining employee backup system as part of Disaster Recovery/Backup Plan 
• Automate help desk tasks and maintain security profiles via MDM software for laptops and company smart phones
• Perform end-user training on macOS and other company-utilized tools

Required Qualifications

• 2 years related experience and/or combination of education and experience
• Ability to listen respectfully and communicate effectively with non-technical staff
• Knowledge of macOS (10.14 to current), Windows 10, cloud-based email and productivity tools, and mobile devices
• Experience troubleshooting hardware, software, network, and printer issues
• Computer configuration and application setup experience
• Experience using centralized management/MDM tools for OS configuration and administration
• Knowledge of basic printer maintenance tasks such as clearing paper jams and toner replacement
• Ability to create clearly written documentation for tasks and procedures
• Desirable: experience with Windows Server/Active Directory, Bash scripting for macOS, SAML or SSO between Active Directory and cloud tools, help desk automation, working knowledge of systems and network administration and troubleshooting. Experience working in financial or legal environments

A few benefits our employees enjoy

• Comprehensive benefit plans (medical/dental/vision) starting on day 1
• 401(k) with 4% matching
• Discretionary time off
• Fitness credit
• Several pre-tax plans (dependent care, transportation, flexible spending)
• Transportation reimbursement
• Benefits reimbursement