IT Engineer II
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Job Description
ROLE IMPACT
- Provides expertise, installation, support and direction on client network issues including Active Directory, DNS, DHCP, security, virus prevention, email, and general network performance
- Supports local network infrastructure including local servers as needed
- Supports Executive level desktop/laptop issues
- Works closely with clients to ensure smooth, uninterrupted operation of network client workstations and all related peripherals
- Primarily responsible for installation, configuration, repair and replacement of workstation, other hardware components and software applications
- Responsible for Enterprise Core Services (Active Directory, WDS Imaging, Software Deployment, GPO Management, O365 Management)
- Performs formal system design bases on IS management methodologies
- Applies Quality Control and Quality Assurance principles
- Ability to communicate complex technical concepts to individuals varying various technical ability
- Writes and maintains complete and concise technical project documentation
- Presents training presentations on multiple technical levels
Skills & Requirements
QUALIFICATIONS
- 3-5 years’ experience with Windows OS (Windows 7, Windows 10)
- Minimum of 2 years experience maintaining and troubleshooting MAC operating systems preferred
- Minimum of 4 years' experience troubleshooting network cabling technologies
- Minimum 4 years’ experience with Enterprise Core Services (AD, WDS, Software Deployment, GPO, Scripting)
- Experience with managing Office 365 Admin portal
- Skills with automation scripting for Windows Deployments and Scripting
- Knowledgeable in network protocols for troubleshooting
- Familiarity with PC and server hardware, including desktops, notebooks, servers, SANS, tape libraries, and server racks
- Understanding of general business issues including external factors that impact the business and industry.
- Demonstrated ability to follow sound business ethics when executing job responsibilities to build and maintain management confidence.
- Strong technical skills
- Bachelor's degree preferred.
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