IT Engineer I
The primary function of this position is to support customers that run Vertafore Desktop as a Service (DaaS) cloud environments. Engineer will handle more complex issues and support escalations.
ROLE IMPACT
Support customers infrastructure at Amazon AWS environment
Support customers email system at Office 365 environment
Setup and support Microsoft products - Active Directory, DNS, DHCP, Group Policy and Microsoft Office Products
Configure and maintain Firewalls and VPN connections
Work with Antivirus solutions
Willingness to work closely with end-users to troubleshoot local hardware and peripheral devices
Applies quality control and quality assurance principles
QUALIFICATIONS
Professional and Technical Competencies:
Amazon Web Services experience: VPC, EC2, Route53, Amazon WorkSpaces
Office 365 tenant experience: Setup, migrations and maintenance
Microsoft: Windows 10, Windows Server 2012/2016/2019, Office products
Firewall experience: Cisco ASA and Fortinet Fortigate
Wireless experience: General wireless knowledge
General Business:
Understanding of general business issues including external factors that impact the business and industry.
Demonstrated ability to follow sound business ethics when executing job responsibilities to build and maintain management confidence.
Strong self-starting attitude
Learns quickly and works well with other members of the team to complete customer projects
Exceptional interpersonal and customer service experience required
Excellent verbal and written communication skills
Experience:
1 – 2 years experience with Amazon Web Services administration
1 – 2 years experience with Office 365 administration
1 – 2 years experience troubleshooting, Firewall and switch and network connectivity devices
1 – 2 years experience administering Microsoft server operating systems and services
2 – 4 years experience with customer service and support
Education Preferences:
AWS Certified SysOps Administrator or equivalent work experience
Bachelor's degree or equivalent work experience
Network Plus certification or equivalent work experience
Microsoft MCSE/MCSA/MCITP certification or equivalent work experience
Cisco CCNA/CCNP certification or equivalent work experience
LOCATION
Denver
TRAVEL REQUIREMENTS
None