IT Engineer (Entry-Level)
Make an impact and love what you do! Vertafore leads the insurance software industry with secure, cloud-based products that provide superior reporting and analytics, delivering actionable insight- right when customers need it most. We respect and value our team, and we look to bring the best talent together to make our future even stronger. We're currently searching for a talented Telephony Administrator to join our team in the heart of downtown Denver, CO.
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Telephony AdministratorSkills and Requirements include:
- Excellent problem-solving skills, people skills, and both verbal and written communication skills
- Understanding of Avaya phone systems to include H323, SIP endpoints, and various trunking methods (preferred)
- Demonstrated understanding of network concepts and protocols (TCP, IP, SIP, OSPF, BGP, etc.)
- Solid end-to-end trouble-shooting skills (spanning a large domestic network)
- Experience with Microsoft Active Directory; ability to update user properties
- Experience with Cisco networking is a plus (CCNA, CCNP, etc.… a plus)
- Experience with technical writing skills for creating and updating processes and procedures
- Experience in an end-user support role, both on premise and remote
- Bachelor's Degree in Computer Science or related field (Preferred), or practical experience in the field
- Solid understanding of ITIL best practices
Off hours support and change management as needed