IT Director

| Colorado Springs
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Who we are...

Connecting people in a more meaningful way is not just what BombBomb’s software delivers - it’s what drives our teams every day. Through simple, personal video, we aim to Rehumanize communication. Our team is resourceful and intelligent. Competitive and collaborative. Fun-loving and tenacious. We’re close-knit and love adding new talent to the mix. If you are seeking a dynamic workplace and new challenges, we want to hear from you!

Who we're looking for...

The IT Director at BombBomb is responsible for the reliability of the corporate infrastructure and services, tool stack and for maintaining office security as well as the protection of Personally Identifiable Data in the organization. The IT Director will do this by directing Security and Compliance programs, and by ensuring risks related to these topics are evaluated and plans to mitigate those risks are continually improved. The IT Director also maintains professional development and training to continually improve the technical and professional competence of the IS/IT employees. The IT Director also oversees the compliance and costs associated with the software toolstack across the organization.

What you will do...

  • Availability, Implementation and Upkeep of Internal Tools and Services
    1. Provide direct and successful leadership in matters of Internal Systems across BombBomb’s entire software tool portfolio, partnering with leaders in every department to aid and ensure their information systems consistently meet or exceed their needs
    2. Direct IT Department in matters of implementation and procedure to maintain an MTTR of 1 hour or less, and ensures availability of critical services remains at 99.9% uptime or better.
    3. Manage software expenses, 3rd party vendors and acquisition of new services.
  • Security, Compliance and Privacy
    1. Ensure SOC2 compliance is maintained across the organization and that all departments are following the processes and adhering to policy. Ensure Risk Assessments are conducted and those risks are properly prioritized and mitigated at least annually.
    2. Maintain security policies, terms of service, privacy policies and business continuity plans, updating to reflect changes in the organization at least annually.
    3. Ensure PII of employees and customers are protected. Implement appropriate processes and Data Loss Prevention measures by evaluating the Risk Assessment at least yearly.
    4. Ensure that BombBomb is keeping up to date with data privacy laws and regulations.
  • Professional Development
    1. Coach the IT Department and Information Systems Group in their current roles to improve performance and prepare them for future roles.
    2. Hire, align and maintain flourishing IT & IS teams with teams and employees suited to the needs of the business

How you'll do it...

Embody BombBomb’s core values: Relationships, Fun, Humility, Flexibility and Service

  • Proactivity: Acts without being told what to do. Brings new ideas to the company.
  • Persistence: Demonstrates tenacity and willingness to go the distance to get something done.
  • Attention to Detail: Does not let important details slip through the cracks or derail a project
  • Follow-Through on Commitments: Lives up to verbal and written agreements
  • Strategic Thinking/Visioning: Determines opportunities and threats through comprehensive analysis of current and future trends

Our ideal candidate will be or have...

  • 7+ years of Information Technology / Operations experience at software companies - SaaS preferred
  • Demonstrated knowledge of security, risk and control frameworks and standards
  • Experience establishing, implementing and running a compliance program to support SOC 2
  • Excellent communication and organization skills
  • Prior experience leading and managing a team effectively
  • Demonstrated knowledge and experience with the following technologies: Google / GSuite, Microsoft AD and Exchange, Apple iOS and MacOS, Windows 10, SCCM, MDM, software patching, packaging and delivery 
  • Knowledge of physical security, control, and auditing
  • Strong balance between technical expertise, business process, and interpersonal skills
  • Ownership for delivering service and meeting business objectives
  • Third party vendor negotiation and management skills

BombBomb Benefits Package Includes...

  • Excellent Medical, Dental and Vision Benefits for you and your family (2 PPO + HSA option)
  • Flexible Paid Time Off program
  • 7 paid holidays
  • 401k Plan with employer match
  • Monthly company-catered lunch
  • Fun workplace: happy hour every Friday and company game room
  • Annual Education / Development for your career growth
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

BombBomb is in the heart of downtown Colorado Springs. We are in walking distance of great food, drinks, and entertainment - with amazing views!

An Insider's view of BombBomb

What’s the vibe like in the office?

The vibe at BombBomb is high energy and fun! Since our company is growing rapidly, employees are highly motivated and driven. One of our core values is fun, and that's just what we do all day long! Whether it's through our work or a game of ping pong, the office is always full of life.

Abby

Senior Sales Development Representative

What projects are you most excited about?

The projects that excite me most are ones that involve creative problem solving and collaboration with other people. I work with a ton of talented people and they are always willing to help me out and answer my questions, if I am improving, the team is improving. I’m constantly learning new skills because of the people around me.

Mattea

Email Designer

What makes someone successful on your team?

A good sense of humor! Helping clients all day is one of the best parts of my job, but sometimes we need to let off some steam. You can always tell you're walking by Customer Success by the laughter and camaraderie.

Relationships and fun are two of the core values of BombBomb, and my team is a shining example of both.

Erin

Customer Success Associate

What is your vision for the company?

We’re on a mission to rehumanize how you communicate. Most business communication is done through outdated, plain-text email. BombBomb changes that by making it easy to record, send, and track videos with the tools you use every day. If you want to help us and our customers rehumanize the planet, BombBomb would love to have you.

Rebecca

VP, Partnerships

How would you describe the company’s work-life balance?

Work-life balance is something that is taken very seriously among my team here at BombBomb. I am encouraged often to not burn myself out and to find my own pace. Leadership is aware of how important mental health is and how it drastically improves happiness in the workplace. At BombBomb, your family always comes first.

Conner

Deliverability Anaylst

What are BombBomb Perks + Benefits

BombBomb Benefits Overview

BombBomb offers health / dental / vision insurance, flexible PTO and paid holidays, a 401k plan with company match, Short / Long term disability, and company paid life insurance. There are countless perks, including company sponsored lunch on BombBomb Friday, great beers on tap, professional development opportunities, and paid volunteer time.

Culture
Volunteer in local community
BombBomb sets aside philanthropic paid time off for every employee to volunteer to support causes they are passionate about.
Partners with Nonprofits
BombBomb has established partnerships with Non-profits in our local community, such as Mary's Home and Springs Rescue Mission.
Friends outside of work
Eat lunch together
Intracompany committees
BombBomb has the People Team with 3 pillars - Values in Action, Diversity & Inclusion, and Fun & Events. Participation is on a volunteer basis that rotates. This team fosters and builds the culture!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend

Additional Perks + Benefits

Fridays are the bomb at BombBomb! We enjoy lunch as a team every Friday and celebrate newcomers and people living out the core values. The winner gets two weeks in the corner (truly) Awesome Office. There is a walking/biking trail just steps away from our office and you can be IN the mountains within 15 minutes. The million dollar views of Pikes Peak keep us inspired and energized. We're always learning and growing so lunch-n-learns are common - we discuss everything from how to be an authentic leader to the magic of a true Customer Success experience and selling like a boss. Also, #HACKWEEK is legit and our developers wow us every time with their innovative creations.

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