IT Desktop Systems Specialist at RingCentral

| Greater Denver Area
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IT Desktop System Specialist
Job Type:
Full-Time
Location: Centennial, CO
Department: Information Technology


The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark!

We're not a phone company; we're a cloud business-solutions provider. We've thrown out the old PBX along with its rigid rules and eliminated the complexity and unnecessary expense of managing business communications the old way.

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

Job Description:

RingCentral is looking for a IT Desktop Systems Specialist to provide an exceptional, high quality, professional Site IT support and technical leadership within the company for our Centennial, CO site. The primary responsibility is to provide recommendation, implementation, maintenance, and support of IT End User Services (EUS) solutions specializing in taking Site IT Support to the next level for the company. The Associate Desktop Systems Specialist is expected to recommend and implement solutions, provide IT project management, maintenance and support of network, voice, printer, mobile device, hardware, software, operating system, and applications residing on the RingCentral IT environment with the sole purpose of ensuring that the IT environment adds value, is cost effective, reliable, updated, and available to RingCentral businesses and employees. 

 
Responsibilities:

  • Assess the current state if the IT environment and recommend improvements
  • Pro-actively consult with site business leaders and work with global IT leadership to identify, recommend, develop, and implement solutions
  • Implement IT solutions working with IT Engineers and relevant vendors and/or internal RingCentral departments on IT solutions and processes to enhance and optimize the support provided to RingCentral personnel.
  • Works pro-actively with Human Resources and internal IT teams to on-board new personnel providing input into continuous improvement in the onboarding process.
  • Provide Audio/Video conference installation and support for onsite/offsite presentations, events, and meetings
  • Provide IT support for trade shows and other marketing/sales related events
  • Ensure RingCentral personnel's IT environment and configurations are maintained and updated with regards to technology and in particular security policies and company standards.
  • Project manage technical and process improvements to IT environment and technologies
  • Follow project management fundamentals such as defining the project, creating a project plan, develop project description, success criteria, major milestones and timelines.
  • Provide improvement, and maintenance of IT Support services, processes and procedures.
  • Provide service and/or technology leadership owning the direction and ensuring adherence to the roadmap of IT service/technology.
  • Follow standard ITSM/ITIL processes and procedures
  • Provide support for day to day troubleshooting of Site IT related issues as well as move, add, change and delete requests coming through the Helpdesk ticketing system.
  • Lead, host meetings and actively participate and be available for IT related escalations as required.
  • Lead and participate in user/equipment moves, repair/maintenance/support of Site IT hardware (local network infrastructure, printers, PC's, accessories, voice equipment, mobile phones, A/V, etc.), software (Windows OS, MS Office Suite, Virus and Spyware mitigation, etc..), and applications (O365, Google Drive, InContact, Google Apps, RingCentral Services, etc.)
  • Ensure standards are in place, implemented and updated for configuration of Site IT hardware, operating system, drivers, accessories, audio/visual equipment, telecom, VOIP, local network, printers, desktop and mobile phones.
  • Assist users in the operations of Site IT hardware, software, applications and services
  • Maintain asset information and management of owners end user devices
  • Manage vendors delivering services to the site such as Internet Service Providers, cable and satellite TV, networking and audio/visual providers.
  • Maintain confidentiality and privacy in all dealings with owners and executives.
  • Ensuring timely follow up and status updates until issue is resolved
  • Provide communications on all escalated issues to business leaders, management and other support teams. Document progress of escalated incidents.
  • Be available on call 24x7 to support onsite Site IT incidents and escalations.

 
Qualifications:

  • Bachelor's degree in Information Technology, CS, MIS, Business, or related field
  • 3-7 years of experience troubleshooting and supporting Apple, Google and Microsoft based configurations (iPad, iOS, iPhones, MacBooks, Microsoft Windows based desktops/laptops, Android devices and related software like Microsoft Office Suite, Internet Explorer, Chrome, etc..)
  • Proven record of troubleshooting and problem-solving IT infrastructure services (Active Directory, Networking, Servers) and Applications (Software as a Service vendors like Office 365 Apps, Google Drive, Google Apps, Confluence, etc.) in relations to the impact on Site IT services.
  • Experience supporting and recommending audio / video technology and equipment (Projection, TV, PolyCom, Apple AirServer/AirPlay, ClickShare, etc.)
  • Experience setting up, installing, cabling, maintaining office Audio/Visual, PC Laptop and network related equipment.
  • Must be able to lift over 50lbs, carry desktops, laptops, printers, misc. computer peripherals
  • Must be capable of navigating a push cart or hand truck.
  • Ability to work with little or no supervision from direct manager
  • Strong sense of urgency with an attitude of never giving up until the issue is closed to the satisfaction of the customer.
  • Demonstrated analytics and problem-solving skills
  • Excellent customer service and communications-oriented skills with the ability to handle sensitive and challenging support situations with a calm and methodical approach.
  • Self-motivated individual capable of working in a face-paced, dynamic environment
  • Detail and results oriented; skilled at both planning and hands-on execution
  • Ability to excel in a team-oriented, collaborative, and fast-paced environment
  • Strong documentation skills
  • Excellent written, verbal, and presentation skills

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today's mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today's leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif. 


RingCentral is an EEO/AA employer.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • OracleDatabases
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM

Location

We are located in the Denver Tech Center.

An Insider's view of RingCentral

How do you collaborate with other teams in the company?

Our product makes collaboration at the core of our company. I like to leverage face-to-face communication and connect directly with other teams to discuss ways that we could be more effective in our hiring strategies. We are the type of company where people actually want to have direct connections because it preserves our values and our culture.

Anthony Smith

Team Lead, GSS Recruiting

How does the company support your career growth?

RingCentral is where I feel my career really took off. The career growth here is personalized, thoughtful, and supported by mentors and management. I love the work that I do and feel like my personality bleeds through into everything I touch. I have never felt so connected to an organization and I know there is only more good things ahead!

Melissa Regan

Manager, Global Onboarding & Enablement

How do you make yourself accessible to the rest of the team?

Being accessible is critical to RingCentral’s culture and success. I ensure I keep my door open and sit on the floor with the team. To me, nothing should prohibit you from being available to your team and others. I am glad to work at a company that gives me the tools and technology to connect - even when I am 300 miles away!

Ayub Mohammed

AVP, Small Business Sales

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered breakfast and lunch daily, as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

At RingCentral, we offer a competitive benefits package including medical, dental, vision, 401K, Employee Stock Purchase Plans and many more perks!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Besides RingCentral's onsite gym, we do many fitness classes that encompass working together and having fun!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from within
Customized development tracks
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