As a Desktop Support Technician, you will be responsible for directly supporting Sovrn employees with issues and requests related to computers, software, network, telephones, printers, and other services. You will work in the Boulder (sometimes Denver) office supporting a variety of users to include Executives.

Responsibilities:

• Support Apple Mac laptop/desktop systems
• Support Google Chromebook/Chromebox devices
• Support office LAN/WiFi infrastructure
• Support VoIP telephony and video conferencing services
• Support for key user applications (G Suite, Jira, Office, Salesforce, etc)
• Support infrastructure applications (AD, SSO, G Suite, cloud directory services, etc)
• Manage desk and conference room cabling (network, power, etc)
• Manage workload through Jira ticketing system

Requirements:

• 1-3 years desktop support experience
• High school degree required, Bachelor's preferred
• Must be able to learn quickly and have very strong analytical and troubleshooting skills

Technical skills

• Experience with configuring and troubleshooting macOS and Apple peripherals
• Internet savvy and strong proficiency in office productivity tools (Gmail, G Suite, Jira/Confluence, Slack)

Soft Skills

• Must pay high attention to detail and be able to process a high volume of information quickly and accurately
• Ability to organize, multitask, and prioritize effectively in a fast-paced environment
• Prioritize and strategically work through tasks with appropriate and dedicated urgency
• Continuously looks for new ways to solve problems and tackle issues
• Must be able to work and communicate in a concise manner across the organization
• Ability to quickly build a trusting rapport with all levels of an organization

Position Reports to: VP, Tech Ops

About Sovrn

We spend a great deal of our time online. Whether it’s for information, commerce, or entertainment, each of us has come to depend on what we research, discover, and share. Publishers – those who create and curate content – are what makes the Internet great. Yet these publishers practice their craft largely alone, in siloes – without reference points or insightful understanding about where they sit in the grand scheme of things. To add to the challenge, once a Publisher’s content is in the wild, then the task of building engagement, growing a loyal following and enriching the engagement with that following can sometimes feel like shots in the dark or worse, a black box. Moreover, making money from their craft can be a complex task for any independent publisher who might prioritize generating content first and money second.

Sovrn believes that independent publishers are the Internet's vibrancy. As a partner and advocate to tens of thousands of independent publishers, Sovrn provides tools, technologies and services that help publishers (a) make money; (b) get distribution to grow their audience; and (c) access a massive data commons providing extraordinary insights.

The landscape of content networks, adtech vendors, and the myriad of buy-side / sell-side companies can be a complete maze for any reasonable person to decipher. Sovrn cuts through the noise and simplifies things with a basic, straightforward mission:

Help content creators do more of what they want to do – and less of what they don’t