IT Business Analyst
Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Position Description
An effective Business Analyst should be an expert in problem solving, critical thinking and implementing an Agile Development Methodology. An ability to understand complex system dependencies and make decisions based on Product Management rules is essential. This position will focus on Tranzact (our Customer Portal) and Salesforce. The position requires strong attention to detail. Personal communication skills are critical, as this role demands constant interaction across various teams. An individual with a hunger to solve problems and improve operational performance will excel in this position. In this role, the Business Analyst will gain a deep understanding of product and functional group business process at an accelerated pace and take responsibility for teaching self and asking thoughtful questions of management. The Business Analyst will operate as main point of contact with stakeholders and requesters to identify requirements, dependencies, and timelines between technical and business teams. Works closely with QA/Production Support and Developers to ensure teams are contributing to the company roadmap and making data-driven decisions to positively support the business and drive revenue growth.
Responsibilities
Become a subject matter expert on business operations and automation processes
Define development processes in line with effortless / agile / lean methodologies
Apply advanced analytical methods to proactively identify improvements
Track and communicate status of business initiatives to management
Establish new processes in line with business requirements and Company roadmap
Support Product and Business Development teams from a Sales Operations perspective, including business analysis, reporting and visualization
Assist in making business decisions relating to system implementation, modification, maintenance, etc.
Ensure a coherent knowledge database of training and process documentation is properly built and maintained
Assist with testing and QA processes
Expect basic project management processes to be employed when applicable, including:
Develop project plan
Identify project components, teams involved, inter-relationships between work functions, and ensure engagement
Apply customer priorities to project; ensure project will meet the stakeholders’ goals
Identify Critical Path and manage key issue resolution.
Understand team ecosystem, projects, and workload to define appropriate prioritization of tasks
Qualifications
Bachelor's degree (B.A.) from four-year College or University
2-5 years process development experience
Understanding of Agile methodologies
High level of salesforce.com knowledge, including but not limited to object design and reporting structures
Experience working in GitLab
Comfortable with understanding and applying material conditional logic
Capable of independently solving logic based problems
Strong desire for teamwork and working in group settings
Capacity to work on multiple projects and meet various deadlines
Aptitude for learning new/different processes within the company to better understand other data architectures and workflows
Attention to detail and a basic understanding of aesthetics is essential
A general understanding of telecom is preferred
Rewards
Competitive compensation
Base salary range: $65,785-$71,719
Full-time Zayo employees are also eligible for discretionary quarterly short-term and long-term incentive cash bonuses which are based on the performance of the Company, an employee’s business segment, and the individual employee
Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
Fitness membership discounts
Generous paid time off policy including paid parental leave
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time