IT Associate Desktop Systems Specialist

| Greater Denver Area | Hybrid
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IT Associate Desktop System Specialist
Job Type:
Full-Time
Location: Centennial, CO
Department: Information Technology


The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark!

We're not a phone company; we're a cloud business-solutions provider. We've thrown out the old PBX along with its rigid rules and eliminated the complexity and unnecessary expense of managing business communications the old way.

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

Job Description:

RingCentral is looking for a IT Associate Desktop Systems Specialist to provide an exceptional, high quality, professional Site IT support and technical leadership within the company for our Centennial, CO site. The primary responsibility is to provide recommendation, implementation, maintenance, and support of IT End User Services (EUS) solutions specializing in taking Site IT Support to the next level for the company. The Associate Desktop Systems Specialist is expected to recommend and implement solutions, provide IT project management, maintenance and support of network, voice, printer, mobile device, hardware, software, operating system, and applications residing on the RingCentral IT environment with the sole purpose of ensuring that the IT environment adds value, is cost effective, reliable, updated, and available to RingCentral businesses and employees. 

Responsibilities:

  • Assess the current state if the IT environment and recommend improvements
  • Pro-actively consult with site business leaders and work with global IT leadership to identify, recommend, develop, and implement solutions
  • Implement IT solutions working with IT Engineers and relevant vendors and/or internal RingCentral departments on IT solutions and processes to enhance and optimize the support provided to RingCentral personnel.
  • Works pro-actively with Human Resources and internal IT teams to on-board new personnel providing input into continuous improvement in the onboarding process.
  • Provide Audio/Video conference installation and support for onsite/offsite presentations, events, and meetings
  • Provide IT support for trade shows and other marketing/sales related events
  • Ensure RingCentral personnel's IT environment and configurations are maintained and updated with regards to technology and in particular security policies and company standards.
  • Project manage technical and process improvements to IT environment and technologies
  • Follow project management fundamentals such as defining the project, creating a project plan, develop project description, success criteria, major milestones and timelines.
  • Provide improvement, and maintenance of IT Support services, processes and procedures.
  • Provide service and/or technology leadership owning the direction and ensuring adherence to the roadmap of IT service/technology.
  • Follow standard ITSM/ITIL processes and procedures
  • Provide support for day to day troubleshooting of Site IT related issues as well as move, add, change and delete requests coming through the Helpdesk ticketing system.
  • Lead, host meetings and actively participate and be available for IT related escalations as required.
  • Lead and participate in user/equipment moves, repair/maintenance/support of Site IT hardware (local network infrastructure, printers, PC's, accessories, voice equipment, mobile phones, A/V, etc.), software (Windows OS, MS Office Suite, Virus and Spyware mitigation, etc..), and applications (O365, Google Drive, InContact, Google Apps, RingCentral Services, etc..)
  • Ensure standards are in place, implemented and updated for configuration of Site IT hardware, operating system, drivers, accessories, audio/visual equipment, telecom, VOIP, local network, printers, desktop and mobile phones.
  • Assist users in the operations of Site IT hardware, software, applications and services
  • Maintain asset information and management of owners end user devices
  • Manage vendors delivering services to the site such as Internet Service Providers, cable and satellite TV, networking and audio/visual providers.
  • Maintain confidentiality and privacy in all dealings with owners and executives.
  • Ensuring timely follow up and status updates until issue is resolved
  • Provide communications on all escalated issues to business leaders, management and other support teams. Document progress of escalated incidents.
  • Be available on call 24x7 to support onsite Site IT incidents and escalations.


Qualifications and Skills:

  • Bachelor's degree in Information Technology, CS, MIS, Business, or related field
  • 2 - 5 years of experience troubleshooting and supporting Apple, Google and Microsoft based configurations (iPad, iOS, iPhones, MacBooks, Microsoft Windows based desktops/laptops, Android devices and related software like Microsoft Office Suite, Internet Explorer, Chrome, etc..)
  • Proven record of troubleshooting and problem solving IT infrastructure services (Active Directory, Networking, Servers) and Applications (Software as a Service vendors like Office 365 Apps, Google Drive, Google Apps, Confluence, etc.) in relations to the impact on Site IT services.
  • Experience supporting and recommending audio / video technology and equipment (Projection, TV, PolyCom, Apple AirServer/AirPlay, ClickShare, etc.)
  • Experience setting up, installing, cabling, maintaining office Audio/Visual, PC Laptop and network related equipment.
  • Must be able to lift over 50lbs, carry desktops, laptops, printers, misc. computer peripherals
  • Must be capable of navigating a push cart or hand truck.
  • Ability to work with little or no supervision from direct manager
  • Strong sense of urgency with an attitude of never giving up until the issue is closed to the satisfaction of the customer.
  • Demonstrated analytics and problem solving skills
  • Excellent customer service and communications oriented skills with the ability to handle sensitive and challenging support situations with a calm and methodical approach.
  • Self-motivated individual capable of working in a face-paced, dynamic environment
  • Detail and results oriented; skilled at both planning and hands-on execution
  • Ability to excel in a team-oriented, collaborative, and fast-paced environment
  • Strong documentation skills
  • Excellent written, verbal, and presentation skills


About RingCentral

RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today's mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today's leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif. 


RingCentral is an EEO/AA employer.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
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    • LinkedIn SalesNavigatorCRM
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    • MarketoLead Gen
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    • RingCentral MVPCollaboration
    • AsanaProject Management
    • WorkdayProject Management

Location

We are located in the Denver Tech Center.

An Insider's view of RingCentral

What are some social events your company does?

Outside of holiday festivities, the biggest program is RingCentral Spirit Week in October. Events are planned for everyday of the week and include interactive webinars, global relay runs, philanthropic giving as well as plain ol' fashion fun. We always has a lot of pride, but this week in particular the orange and blue really shine through!

Allyson

Employee Programs, Manager

What projects are you most excited about?

The diversity initiatives I'm most excited about is a values-based interview for prospective folks. Enabling diverse candidates means having diverse interview panels that reflect the company. These will help candidates and hiring managers ensure that there's a values alignment, which is much more prudent than a "culture fit."

Jedd

Diversity Associate

What’s the vibe like in the office?

Working on my team is really fun! It’s very supportive, we help each other out as much as possible. I was able to work on something, have it built, and use it every day - that’s what I like about it here.

Berto

UX/UI Designer

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

Say hello to possibilities.

RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. We know our employees power our success and truly value putting our employees' health, wellness and opportunity, first. We value and foster career development, providing leadership training, education, workshops, and coaching for all employees. In addition, we offer flexible PTO and wide range of wellness programs to keep our employees well balanced and refreshed.

Along with our employee stock purchase plans (ESPP) and stock options, RingCentral offers competing health, vision, dental, disability, life and pet benefits to keep you (and your fur friends) at your best! Our employees also receive access to Rethink - a global benefit providing tools and resources specializing in care for children with learning, social or behavioral challenges. We champion all of our working parents and families with paid parental leave and new parent gift bags.

- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
- 401K match and ESPP
- Flexible PTO
- Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
- Paid parental leave and new parent gift boxes
- Pet insurance
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Rocket Lawyer services that provide legal advice, document creation and estate planning
- Employee bonus referral program

Culture
Volunteer in local community
Through our CSR program, RCause, we take pride in our commitment to inclusivity, sustainability, and giving back to our communities. We offer employee matching and Volunteer Time Off.
Partners with nonprofits
At RingCentral, we partner with nonprofits that drive impact towards environmental sustainability, social impact and responsible governance.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
We're changing the way the world, works. We offer a flexible work schedule in a hybrid and work from anywhere environment.
Remote work program
RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
In purposeful collaboration with our hiring team, our DEI leaders focus on creating a diverse, unique and inclusive environment that reflect across our employee base and management team.
Mandated unconscious bias training
Our dedicated Learning & Development initiatives include Unconscious Bias AND Diversity & Inclusion training which are core to our mission in fostering, educating, and building our inclusive workforce
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
From Black Lives Matter, Women leaders, Pride, Hispanic heritage, Pan-Asian Network & more, these employee-led ERG’s are a unique part of our culture that we take pride in supporting and growing.
Hiring practices that promote diversity
Our active hiring practices don’t discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital or veteran status.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
RingCentral employees can contribute up to $5000 annually for Dependent Care FSA and up to $2750 for Health Care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Our pet insurance policy can cover up to 50% of out of pocket expenses.
Wellness programs
Our wellness programs include fitness and yoga classes, meditation and nutrition sessions and more, to keep all our employees feeling their best!
Team workouts
Take a break during the day to do your mind and body some good! RingCentral wellness programs offer virtual fitness classes like yoga, zumba & bootcamp. We also host an annual, global relay!
Mental health benefits
Our employees have access to 1:1 wellness coaching, Headspace, TaskHuman along with Listening & Healing sessions with other employees to foster a culture of understanding, belonging and inclusion.
Financial & Retirement
401(K)
401(K) matching
RingCentral makes a matching contribution of 50% of your first 6% deferred.
Company equity
RingCentral offers stock options as a benefit that vest on a quarterly basis.
Employee stock purchase plan
All FTE receive access to purchase company shares at a discounted price.
Performance bonus
Charitable contribution matching
We offer employee matching for charitable donations and through our Dollars for Doers program, RCause will donate $10/hr on behalf of any employee volunteering at the nonprofit of their choice.
Child Care & Parental Leave Benefits
Childcare benefits
We've added Carrot - Inclusive fertility benefit that supports many paths to parenthood.
Generous parental leave
Return-to-work program post parental leave
Company sponsored family events
RingCentral sponsors family oriented events and activities.
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
RingCentral offers employees professional development opportunities.
Lunch and learns
Promote from within
Mentorship program
Our "SaaSy" women leadership ERG offers mentor and mentee programs for our employees to learn from each other, share lessons, experiences and foster new and inspiring work relationships at RingCentral
Online course subscriptions available

Additional Perks + Benefits

We care about taking care of our employees and offering them top tier perks and benefits to fit all of their needs -
offering a wide variety of perks that fit our pillars of wellness: physical, intellectual, emotional, social and financial

What makes our perks special is that they are constantly evolving and adapting to our growing teams - highlighting and celebrating what makes us unique.

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