IT Administrator at SurveyGizmo

| Greater Boulder Area
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About SurveyGizmo

Founded in 2006, SurveyGizmo is a powerful survey and data insights platform that empowers business professionals to make informed decisions. As SaaS application software, it offers user-friendly data collection tools for understanding customers, markets, and employees in real time and communicating this information across an organization. It provides data insights in over 205 countries, with 50K new surveys created and 5M responses collected every week.

SurveyGizmo has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on SurveyGizmo’s products and services can be found on our website (www.surveygizmo.com). 

What You Will Do

We are looking for an IT Administrator who is excited to be a part of a fast-moving team that is working to always improve the technology services provided to internal customers.

How You Will Spend Your Days

  • Work as part of a team to monitor and manage our office technology needs including:
    • Mac & Windows laptops
    • Office WiFi and network switches
    • Microsoft Office 365 and Active Directory management
    • Printers and scanners
    • Information Security & Backup systems
    • Desktop Phone System and Call Center
    • Badge key card and access systems
    • Audio-Visual & Teleconferencing solutions
    • Other office, software, server, and desktop related technology including UPS/PDU, TCP/IP networks, and Mac/Windows/Linux servers.
  • Proactively identify opportunities to improve services, automate tasks, increase availability, and wow our internal customers.

What You Bring to this Role

  • You have excellent customer service skills – you love what you do, and you do it with a smile!
  • You’re never satisfied – you always want to improve systems and services.
  • You love solving problems and making things faster and easier for the end user.
  • You’re self-motivated and able to work in a small team with minimal supervision, eagerly working towards our lofty goals and helping scale a growing dynamic business.
  • You are a good multi-tasker. You don’t have to be a literal juggler, but being a figurative juggler is a necessity. You’re able to effectively balance project work, tickets, and the face-to-face support of end users with a calm demeanor.
  • You’re a proactive communicator, keeping people informed of status of their issues and managing their expectations through your interpersonal skills, time management habits, and organizational skills.
  • You love learning and are always working to improve your skills.
  • 3+ years experience supporting internal customers.
  • 1+ year(s) experience with Mac and Windows management.
  • 1+ year(s) experience with TCP/IP networking.
  • 1+ year(s) experience with Active Directory administration.
  • Experience with Office 365 administration, Google Apps G Suite administration, VoIP phone systems, firewalls, and physical security systems a plus.
  • Certifications such as CompTIA A+ and Network+, Cisco CCENT / CCNA, RHCSA, or MCITP are a plus.

Our Team Members Enjoy 

  • Competitive compensation package include benefits, including Medical, Dental, Vision, and matching 401k
  • Generous PTO, including all major holidays and 4 floating days
  • Up to $2,250 annually in cafeteria funds to use toward commute expenses (toll reimbursement), wellness, continued education
  • Discounted health club membership to 24 Hour Fitness or Colorado Athletic Club
  • Onsite complimentary massages
  • Fully stocked complimentary kitchen (food, snacks, coffee, and drinks)
  • Dog friendly office
  • Relaxed and open workspace with sit/stand workstations
  • Nearby bike and walking trails
  • Boulder casual dress code
  • Great Boulder location without the Pearl Street commute
  • Environment where you are empowered to make a difference!
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • RLanguages
    • SqlLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • VueLibraries
    • LaravelFrameworks
    • ZendFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • SketchDesign
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM

Location

SurveyGizmo is conveniently located on east Pearl street in Boulder, Colorado. We are surrounded by walking trails and close to many dining options!

An Insider's view of SurveyGizmo

What projects are you most excited about?

We are evolving our platform with new integrations, additional data analytics and machine learning. Built on AWS, we are adding new microservices and VueJS front end apps. We work with Docker, ElasticSearch, MySQL, Redis, PHP, Laravel/Lumen, Node.js, Express, Vue, Jest, ES6, Saas, Webpack and more. Help us build the future of insights software!

Ian

VP of Technology

How does the company support your career growth?

SurveyGizmo is awesome at encouraging growth of employees. They offer TONS of internal training to help you learn everything about the tool to maximize your potential. I am only a month in to my position, and I learned enough about our tool to go train 30 customers in Washington, DC. It was a successful event, and I am excited to learn more!

Alli

Training Specialist

How do you make yourself accessible to the rest of the team?

We keep an open door policy to ensure our employees can access any of our leaders. For myself, I am a servant leader and always willing to help any of our employees regarless of the situation or department.

Nolan

Sales Manager

What are SurveyGizmo Perks + Benefits

SurveyGizmo Benefits Overview

We offer a generous benefits package and a variety of perks including:
- Affordable Medical, Dental, and Vision plans through Cigna (90% medical premium paid for employee only coverage)
- Up to $2,250 in annual cafeteria funds to be used for wellness, commuter expenses, or continuing education
- Company paid Short-term/Long-term Disability, Life and AD&D coverage, and Accident Insurance
- Founder's Pool profit sharing program
- Generous PTO policy, starting at 15 days, plus major holidays and 4 float days
- Onsite complimentary massages weekly
- Discounted memberships for health clubs
- Dog friendly office
- Casual dress code
- Nearby biking and walking trails

Culture
Eat lunch together
Intracompany committees
We have a volunteer-based club that meets biweekly to plan fun events for the office such as holiday parties, onsite happy hours, and new employee welcome events.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
SurveyGizmo employees can contribute up to $2,700 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
SurveyGizmo provides employees with a 401(k) matching plan managed by AmericanFunds. We match 100% of contributions up to 6% of an employee's annual gross pay with no vesting period.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
SurveyGizmo employees receive between 15 and 25 days per year of paid time off based on years of service.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Promote from within
Continuing Education stipend
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