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IT Administrator

| Greater Denver Area
Job Description:
Travelers Haven is looking to improve and advance our IT organization. We foster a positive end-user experience while ensuring protection of the data. 
As an IT Administrator, you will provide on-site and remote support for computer workstations, printers, peripherals, and teleconferencing equipment. You will also perform maintenance and support for business-critical server infrastructure. In this position, you are expected to possess exceptional communication skills, technical, and analytical skills. This challenging position requires an individual with demonstrated experience in resolving technical client support in a service desk setting, ability to perform technical troubleshooting and provide data analysis to determine root causes of application issues. You are expected to troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide in-person, hands-on assistance at the desktop level. 
Primary Responsibilities 
Under the direction of the Vice President of Engineering you will be responsible for the following: 
  • Develop IT security best practices.
  • Develop and maintain IT infrastructure.
  • Install, configure, troubleshoot, repair workstations.
  • Field incoming help requests from employees.
  • Resolve issues quickly and maintain a high level of end-user confidence.
  • Perform software and hardware upgrades & repairs to existing equipment using current processes and provide recommendations for improvements.
  • Train users in accordance with best practices on the proper use of hardware, software, and mobile devices.
  • Monitor Backups and take appropriate corrective action whenever necessary.
  • Monitor end user asset performance and take appropriate proactive corrective action whenever necessary.
  • Responsible for investigating various computer hardware and software issues independently and with the assistance of peers, vendors, and manufacturer support.
  • Analyze root causes and resolve issues.
Basic Qualifications:
  • 5+ years of experience.
  • Minimum 2 years of experience working with PC Hardware and Software
  • Proficient in current Microsoft technologies including software, operating systems, group policy, etc.
  • Must be customer oriented.
  • Experience installing, configuring, and troubleshooting hardware, software, and peripherals.
  • Experience working in a team-oriented and individual environment.
  • Experience with 1 or more Windows or Mac products.
  • Hands-on experience in troubleshooting Microsoft Office Suite 2016 (Outlook, Visio, Project, etc.) and Microsoft Windows (7, 8.1, 10) with the end users.
  • Demonstrated ability to work independently to perform responsibilities effectively and efficiently.
  • Demonstrate strong analytical and problem-solving skills.
  • Ability to communicate technical concepts to technical and non-technical audiences.
  • Aptitude and enthusiasm for learning and teaching new technologies.
  • Ability to establish and maintain productive working relationships with all levels of staff and the customer.
  • Collaborative, works as part of a team to successfully achieve common goals
  • Empathetic, honoring the consumer and what they are feeling
  • Passionate about helping others
  • Self-Confident and able to diplomatically express views that may be unpopular
  • Actively Listens and is able to quickly distill provided information and insights
  • Conscientious, organized and dependable; always meets deadlines and commitments
Preferred Qualifications:
  • A passion for quality and excellence.
  • Committed to continuous professional growth.
  • Independent
What we provide:
  • Paid vacation, holidays and sick days
  • Medical, Dental, and Vision Insurance Plans
  • 401K and supplemental insurance plan benefits
  • Paid gym membership and organic fruit delivery.
  • Free parking, free option for secure bike storage.
  • Discounted Wireless Service plans
  • Company sponsored events, holiday parties, and volunteer opportunities.
Read Full Job Description

Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • Ruby on RailsFrameworks

Location

We have a beautiful view of the Rocky Mountains in the heart of the Cherry Creek/Glendale neighborhood close to many trendy restaurants and bars.

An Insider's view of Travelers Haven

How would you describe the company’s work-life balance?

"My work-life balance is the ability to be passionate about both work and life away from work. My purest source of passion is derived from providing for and spending time with my daughter. I am fortunate to love my work, be part of a company that values family, and find joy working with my colleagues."

Dan

VP of Strategic Relations

What projects are you most excited about?

“We’re encouraged to take on as much ownership and responsibility as we can handle, so we’re able to continuously improve and acquire new skills,” she said. “I’m currently working on a project to automate some manual processes, which should make some of my coworkers’ jobs a lot easier, and that’s the most rewarding thing to me.”

Kirstie

Software Engineer

What are some things you learned at the company?

The most impactful lesson has been time management. Sales can be overwhelming at times, so having a good system and structured schedule has proved to be extremely beneficial. Travelers Haven also allows their employees to work together to volunteer and contribute to those in need on a larger scale.

Rick

Sales Associate

How do you empower your team to be more creative?

As a leader, I want to always provide my team with clear direction but I never want to stifle creativity. So while I may tell them what I need done, I will never tell them how to do it because everyone operates differently and those different methods is what set us apart from other companies.

Arielle

Director of Operations

How do you collaborate with other teams in the company?

I could never be as efficient and effective without our team- through delegation and communication we make sure every facet of the client’s stay is as seamless as possible. Whether it’s coordinating deadlines or brainstorming on issue prevention, we’re always in constant communication.

Lana

Senior Client Account Manager

What are Travelers Haven Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Deeply discounted hotel rates. Some of the best parties you've ever been to. Regular team building events and outings. Craft brews and ciders on tap. Ping pong, arcade games, shuffle board and more. Collaborative workspaces with views of the Rockies. Free monthly massages. Paid gym membership. Employer subsidized phone plans.

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