International Customer Experience Specialist at Sling TV

| Greater Denver Area
Sorry, this job was removed at 4:51 p.m. (MST) on Tuesday, March 3, 2020
Find out who's hiring in Colorado.
See all Operations jobs in Colorado

Summary

Sling TV L.L.C. provides an over-the-top (internet delivered) television experience on TVs, tablets, gaming consoles, computers, smartphones, smart TVs and other streaming devices. Distributed across a variety of strategic device partners, including Google, Amazon, Apple TV, Microsoft, Roku, Samsung, LG, Comcast, and many others, Sling TV offers two primary domestic streaming services that collectively include more than 100 channels of top content. Featured programmers include Disney/ESPN, NBC, AMC, A&E, EPIX, NFL Network, NBA TV, NHL Networks, Pac-12 Networks, Hallmark, Viacom, and more. For Spanish-speaking customers, Sling Latino offers a suite of standalone and extra Spanish-programming packages tailored to the U S. Hispanic market.  And for those seeking International content, Sling International currently provides more than 300 channels in 20 languages (available across multiple devices) to U.S. households. 

 

Sling TV is the #1 Live TV Streaming Service  Sling TV is a next-generation service that meets the entertainment needs of today’s contemporary viewers. Visit www.Sling.com. We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

 

Opportunity is here. We are Sling.

Job Duties and Responsibilities

The International Customer Experience Specialist is a part of a team that prides itself on providing high quality international content to people here in the U.S. who want to connect with the local news, culture, and popular programming from across the world.

 

This role in particular is responsible for executing on business strategies and contributing to the achievement of the International team’s annual Objectives and Key Results (OKRs), with a specific focus on improving Sling and DISH International's customer experience.

 

Responsibilities would include:

  • Consistently evaluate the current International business operational performance on both the Sling and Dish platforms, and provide suggestions for improvements
  • Pull reports, perform analysis and provide improvement recommendations
  • Perform user acceptance testing during and after IT releases
  • Establish regular communication sessions with internal and external teams to promote international business goals
  • Work closely with internal teams and external partners to ensure project alignment with the overall enterprise goals
  • Maintain clear and accurate operations' documents and procedures for training purposes
  • Coordinate all content launches/ takedowns for linear and VOD content on Dish and Sling platforms
  • Improve channel performance by working with internal business teams and International programmers
  • Ensure the website/cart content has the correct logo image and placement accuracy Assist Managers in day-to-day coordination and management of business operational activities

#LI-CD1

Skills - Experience and Requirements

A successful International Customer Experience Specialist will have the following:

  • Degree in Marketing, Business, or Business Analytics
  • Minimum 2-4 years' work experience
  • Excellent people and communication skills; independent thinker and collaborative team participant
  • Appreciation of foreign cultures; ability to speak foreign languages a plus
  • Effective problem-solving ability & resourcefulness to accomplish action items successfully and on time
  • Understanding of analytics & reporting; must know how to use Excel and experience with other advanced data and analytics tools preferred 
  • Ability to balance multiple tasks concurrently, while maintaining proper prioritization of those tasks
  • Sound analytical judgement – both qualitative and quantitative
  • Ability to work cross-functionally across key teams, deliver results, and build best in class customized customer experiences
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • RedisDatabases
    • TeradataDatabases
    • AWSDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Proto.ioDesign
    • BasecampManagement
    • JIRAManagement
    • RallyManagement
    • WordpressCMS
    • SalesforceCRM
    • FreshdeskCRM
    • SWRVECRM
    • Adobe TargetCRM
    • RedpointCRM
    • MailChimpEmail
    • MandrillEmail
    • Exact TargetEmail
    • Adobe CampaignLead Gen
    • MyMoveLead Gen

Location

We have 2 headquarters in the Greater Denver area - you won't have to travel far! Business teams sit just south of DTC, while our IT team is downtown.
IT Pro Says "Sling TV is One of the Most Dynamic Places You'll Ever Work" — Here's Why
Watch

What are Sling TV Perks + Benefits

Sling TV Benefits Overview

Our downtown office is across the street from Union Station, so you can sit back, take the rail and walk a block to work. There's even a bike rack for those who bike to work! The vibe is industrial-tech with plenty of natural light and whiteboard space to collaborate with your team. We always have snacks, drinks, and coffee. We even encourage a competitive game of foosball, ping pong, or Guitar Hero.

Our corporate headquarters is integrated with the DISH HQ. Don't worry, if you like to take the light rail, we are near a stop and the Meridian circle has a shuttle on call! The building has real trees and a waterfall in the atrium, a cafe and 24-hour market. We also have ping pong tables for when employees want to take a break. The vibe is tech-trendy and encourages innovative thought with multiple breakout and meeting rooms.

Culture
Volunteer in local community
We have a robust Sling Cares program that partners with DISH Cares. Each year we have a day of service where we encourage all to give back. Many teams sign up together to foster team bonding!
Friends outside of work
Eat lunch together
Intracompany committees
Sling encourages employees to create a sense of community and provide support through resource groups. Some groups include: Women's Network, Out at DISH, African American Network, and Veterans Group.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
We have "LEAD," a leadership training program, dedicated to developing those interested in growing their career. One aspect of this training includes an unconscious bias training.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Many teams host team outings and team building events. Some include: happy hours, escape rooms, sporting events, and movie screenings.
Game Room
Our game room includes Ping Pong, Foosball, Video Games.
Happy Hours
Many teams host happy hours to celebrate occasions. There are also company-wide happy hours in collaboration with our resource groups and an Oktoberfest every year!
Parking
Our Meridian office includes a free onsite parking lot. Our downtown office does not have a parking lot, however there are many paid parking lots nearby as well as the rail station across the street
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring.