Integration Specialist

| Greater Denver Area
Skupos is searching for an Integration Specialist to join our growing team. As an Integration Specialist, you will be the point of escalation for our Sales and Support teams to help troubleshoot technical issues with our core product, and help onboard and retain our growing 5,000+ customer base.
As an Integration Specialist, you have a knack for solving complex technical problems. You enjoy understanding the hardware and network/IP setups in retail locations and are comfortable talking non-technical people through technical issues. You enjoy working with people and have a consultative approach to problem-solving. You are excited to get into a company at the ground level and help build something amazing!
What You’ll Be Doing:
+ Be the primary point of escalation for Sales teams when it comes to POS integration setup
+ Completely install and set up new customers with our software remotely
+ Understand complex network setups over the phone with the ability to illustrate them
+ Be the primary point of escalation for the Support and Success teams
+ Work with the Sales, Support, and Success teams to help increase their technical knowledge
+ Develop and maintain sync troubleshooting documentation within the Google SuiteTrack customer interactions via Salesforce
What We’re Looking For:
+ At least 1-2 years in a technical troubleshooting role
+ Excellent knowledge of Windows OS (7,8,10), 32bit and 64bit Task manager and background process familiarity
+ Ability to use command prompt or PowerShell to issue commands at an administrative level
+ Ability to diagnose and configure network settings on Windows-based computers and tablets
+ Ability to understand and explain what IPv4 addresses, default gateways, and subnet masks are on any given network
+ Knowledge of accessing API’s through HTTP/HTTPS protocols
+ Windows file sharing configuration with the ability to access network drives and directories with authentication
+ A problem-solving mindset
+ Willingness to jump in where needed, learn new technologies and work in conjunction with members of all teams
+ Strong written and verbal communication skills, including the ability to convey solutions through natural language, diagrams, and design patterns
+ Remote connection experience (Teamviewer preferred)
About Skupos
We are a company dedicated to helping convenience stores grow their business by better managing operations, and giving their suppliers tools to drive efficiencies into the supply chain. Skupos allows single-store operators, and Fortune 100 distributors alike to streamline their workflow and automate the supply chain.
Founded in 2016 and headquartered in San Francisco, our mission is to bring the convenience store industry into the digital age by making it easy for everyone to manage, explore, and understand the data that drives their operations.
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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases

Location

Denver, CO

An Insider's view of Skupos

What’s the vibe like in the office?

Life at Skupos provides employees with a balance of being relaxed and autonomous, but we all work really hard & go above and beyond to get our jobs done. If you need a breather, it's cool to take a break and play some ping pong. There is also a solid sense of camaraderie & collaboration throughout the office that extends across the different teams.

Michael Coston

Integration Specialist

How do you collaborate with other teams in the company?

As the Salesforce Admin, I am constantly working with all departments across the company. Collaborating w/ this many people requires that I am easily accessible to both SF & Denver offices. To ensure this happens, I set up weekly meetings w/ each team to discuss their needs, as well as a meeting for everyone to attend so we're all on the same page.

Hannah East

Salesforce Admin

What are some social events your company does?

From our Friday team lunches to happy hour on our patio, Skupeeps are always interacting. We have an annual company retreat, quarterly department outings and tons of karaoke! Each holiday we have our own celebration for anyone to join! My favorite part about Skupos is the constant social interaction with one another and our close family dynamic.

Sadye Terre

Customer Success Manager

What are Skupos Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Cross functional training encouraged
Promote from within
Time allotted for learning
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