Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Wave Install Tech is responsible building and provisioning wave services across the DWDM network.
The technician will be responsible for identifying, troubleshooting, isolating issues, and providing problem resolution on the network during circuit testing.
The technician will also work with field techs running RFC2544 test prior to handing circuits over to customers.
Assist customers with circuit activations, troubleshooting and technical support.
Working with multiple internal functional groups including Service Delivery, Outside Plant (OSP), Inside Plant (ISP), Design, Field Operations and NOC.
Must have at least 2 years’ experience circuit install and working knowledge of DWDM equipment.
Additional requirements include:
Working knowledge of signal flow in the Ciena 6500, Ciena 4200, Ciena 5200, Cyan, Cisco 15454, Infinera ATN, Infinera DTN, Ciena Core Stream, Alcatel 1830
Excellent communication skills (phone and email)
Obtain the ability to manage through obstacles with the goal of timely installation of services to exceed both customer expectations and internal revenue objectives.
Strong skills using MicroSoft office produce: Excel, Outlook, Word
Ability/willingness to operate in a fast-paced, demanding environment
The applicant must also be comfortable working beyond normal hours of operation
Base salary range: $25-$30/hour
Annual Incentive Plan (AIP) - Full-time Zayo employees are also eligible for discretionary AIP which is based on the performance of the Company, an employee’s business segment, and the individual employee
Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
Fitness membership discounts
Generous paid time off policy including paid parental leave
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time