Install Support Technician
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Description
The Install Support Technician is responsible for supplying technical support to internal and external teams. Handling calls from partners during install, training internal and external team members and assuring installs are completed to the technical standards set by Envysion. Works closely with Sales Engineers, Project Managers, Partner Managers and external Deployment Partners to insure that installs complete successfully and in a timely manner.
Essential Job Functions:
- Assist with maintaining customer relationships. Ensure that long term customer relationships are protected by providing excellent customer service.
- Ensure that the detailed technical plans are executed by internal and external team members
- Train the trainer or technicians prior to a rollout
- Troubleshoot technical issues with technicians in the field
- Ensure the product has been correctly and completely integrated across the program by performing a detailed technician checkout process
- Update internal teams and systems accordingly
- Work with internal teams when technical issues occur to resolve at the earliest time frame
- Must be able to adhere to company and departmental policies and procedures
Required Experience:
Knowledge, Skills and Abilities Required:
- Computer literate including Linux and Google products, Salesforce is a plus
- Strong system integration experience
- Strong Networking knowledge
- Knowledge of surveillance system installations and operations
- Ability to multi-task while working in a fast-paced environment
- Must have a high attention to detail
- Ability to work nights and weekends if required
- Ability to work independently with little supervision
- Must have excellent communication skills with co-workers, field techs and customers
- Excellent follow-up/follow through skills
Education and Experience:
- High School Diploma or GED
- 3+ years’ experience in a technical support role with progressive advancement in responsibilities/duties
- Field experience is a plus
- Formal Technical training preferred
Envysion is an equal opportunity employer.
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