Webroot is seeking a highly motivated, results-driven Inside Sales Engineer to support our sales and marketing efforts. In this role, you will demonstrate and evangelize our award winning security solutions to MSPs, SMBs and channel partners and will assist in all aspects of the sales cycle, where necessary. The successful candidate will possess exceptional presentation and customer skills, technical depth in IT administration and cyber security technologies. 

RESPONSIBILITIES:

• Articulate the overall Webroot value proposition, vision and strategy to prospects and partners
• Assist in increasing MSP and SMB adoption of Webroot solutions via sales webinars, best practice and product training sessions, primarily over the phone
• Become highly proficient and knowledgeable with Webroot SMB Security products
• Troubleshoot and solve technical issues and overcome objections
• Maintain accurate records of customer communications, discussions and escalations in Salesforce
• Some domestic travel required for training and corporate meetings in Colorado

MUST POSSESS:

•  Bachelor's Degree or equivalent industry experience
•  2+ years of relevant IT experience, preferably small business or MSP (tech support, systems admin, help desk, systems engineering)
• Professional experience with: Endpoint Antivirus, Microsoft OS (Windows 7, 8 or 10, Server and RDS), Mac OS, Corporate networking infrastructures including; DNS, group policy, Active Directory, VPN products and Virtual Environments (VMWare, Citrix, Hyper-V)
• Training or public speaking experience is highly desirable 
• Ability to effectively communicate technical knowledge to technical and non-technical prospects
•  Must be a highly self-motivated professional with excellent verbal, written and interpersonal skills
• The ability to work flexible hours several days a week to support our Australia operations.
• Excellent time management and organization skills

ADDITIONAL DESIRABLE SKILLS:

• Sales or customer service experience working with customers in a technical role
• Knowledge or experience supporting Webroot SMB products
• Basic skills with RMMs and scripting or programming languages