Oh Snap!
This job is no longer active - but you can still view the details below.

Incident Manager

| Colorado Springs

Are you passionate about customer service? Are you looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and move into an environment of IT support learning new technologies?

As customer service associate, you will provide software support managing customer queries, gathering information from our technical teams and sharing findings with the customer directly.

 

What we’re looking for

 

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

 

Duties and responsibilities

 

  • You will provide client customer service support by effectively acting as a single point of contact to the customer whilst a technical team resolves critical system issues.
  • Triage incident service request by Inbound and Outbound phone calls, email or web portal as a point of contact.
  • Identify and assign the incident to the appropriate severity level, category, priority, team and engineer.
  • Manage the lifecycle of the incident to ensure the customer’s incident is resolved proactively communicating all updates.

 

Skills and competencies

 

  • Fluency in English both written and spoken
  • University degree
  • Minimum 1 years work-related experience in customer-relationships position or similar
  • Work-related experience with technical support or software applications
  • Basic knowledge in IT, fast learner in IT knowledge or software system
In return, we offer you
  • An excellent remuneration package
  • Prestigious offices all around the world
  • Friendly working atmosphere
  • Continuous professional development and certification programs
  • A commitment to offer you career development opportunities to meet your full potential

 

Why Tek Experts?

 

We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.
 

My Career. My Future. My Tek Experts.

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
 

Start fulfilling your dreams

If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • Azure CloudLanguages
    • Microsoft 365Languages
    • ArcSightLanguages
    • IntuneLanguages
    • ITOMLanguages
    • Vertica Languages
    • Data ProtectorLanguages
    • Fortify (ESP)Languages
    • ADMLanguages
    • CAMCATLanguages
    • BrainsharkLanguages
    • SPARKS Languages
    • SSO Portal Languages
    • Power BI Languages
    • OneNoteLanguages
    • iRockLanguages
    • ATR Languages
    • ELA ChecklistLanguages
    • SE Portal Languages
    • GainsightLanguages
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • Microsoft 365Analytics
    • IllustratorDesign
    • PhotoshopDesign
    • Adobe CCDesign
    • InDesignDesign
    • HootsuiteCMS
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • KenticoCRM
    • DotmailerEmail
    • Google AdwordsLead Gen

Location

Right off I-25 towards the north of Colorado Springs.

An Insider's view of Tek Experts

What are some social events your company does?

We’ve the Trailblazers; our weekly walking/hiking trip which is great fun. Regular outings like the 4th of July picnic, Karaoke nights and we all look forward to our year-end party. We celebrate birthdays, run community events like clothing or school supply drives, and potlucks. Who doesn’t like to eat, right?

Alison

Recruiter

How do you collaborate with other teams in the company?

Collaboration is constant and priceless. We have global video meetings with our SMEs, structured meetings where we share and learn from each other and have developed labs to try solutions and share ideas. This means we get to build strong and respectful relationships. To me, collaboration means family and we’re all about that here.

Raven

Customer Service Agent

What makes someone successful on your team?

First and foremost it’s your attitude. You have to have the ‘Stronger Together’ mindset. We’re very collaborative as teams and as a company because you can’t deliver the best for your client or their customers on your own and our people recognize that. Working with your team mates, across other departments and other sites is the best way to succeed

Matthew

Technical Support Engineer

How do your team's ideas influence the company's direction?

We love to take and share ideas from all of our teams to make better company decisions. We recognize that some of the best ideas come from the people who are doing the job day in and day out. We try to be flexible at all times to make changes whenever we feel that a better idea has come along – and we implement those ideas quickly!

Henry

Site Manager

What does career growth look like on your team?

There’s opportunities at all levels and individual growth is what we’ve become known for! We believe in developing talent from within and giving them opportunities to be successful and be promoted. One of our values is Knowledge Matters; so we encourage everyone to excel and to continue to learn and develop so they’re prepared for what comes next.

Erika

Team Manager

What are Tek Experts Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Role dependent
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
More Jobs at Tek Experts20 open jobs
All Jobs
Data + Analytics
Dev + Engineer
HR
Operations
Product
Project Mgmt
Content
Developer
new
Colorado Springs
Content
new
Colorado Springs
Project Mgmt
new
Colorado Springs
Operations
new
Colorado Springs
Data + Analytics
new
Colorado Springs
Product
new
Colorado Springs
Project Mgmt
new
Colorado Springs
Project Mgmt
new
Colorado Springs
Operations
new
Colorado Springs
Developer
new
Colorado Springs
Data + Analytics
new
Colorado Springs
Developer
new
Colorado Springs
Operations
new
Colorado Springs
Operations
new
Colorado Springs
Operations
new
Colorado Springs
Operations
new
Colorado Springs
HR
new
Colorado Springs
Operations
new
Colorado Springs
Operations
new
Colorado Springs
Operations
new
Colorado Springs