Incident Handler at Red Canary

| Remote
Sorry, this job was removed at 5:05 a.m. (MST) on Thursday, October 29, 2020
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Why You Matter
The Incident Handling Team is the security operations face of Red Canary. We are the customer’s unique ally in helping secure their organization. As the customer-facing role and voice of Red Canary’s day-to-day interaction with our customer, we play a myriad of roles, depending on our customer. We are primary incident managers, independent strategic consultants that help move security programs forward, threat hunters, and malware researchers.
People can only act based on what they know. If our customers only understand part of their security posture, they can’t make the best decisions. You will help the customer understand the full scope of information available to them and make informed decisions about their environment. You will partner with the customer as an extension of their security team to help them to understand and mature their overall security program. If a customer experiences an incident, you will work to help by taking ownership of the customer's success and providing any resources they need to remediate and recover.
Why Red Canary
Red Canary is a security operations partner for modern businesses, deployed in minutes. We empower security teams to quickly identify and shut down attacks that have bypassed traditional security technology—all at a fraction of the cost of building out their internal teams and architecture.

What You'll Do

  • Serve on a team who partners with customers, helping them understand the full scope of information available and make informed decisions about their security program
  • Tailor communication to the customer’s level of expertise, providing education and information to help them understand the bigger picture and make educated decisions
  • Advocate for the customer’s well-being, provide expert security advice, and rally internal Red Canary resources for the benefit of the customer
  • Develop knowledge and experience to ask the right questions to customers and provide advice to advance the maturity of their security program
  • Identify, scope, and manage ongoing customer incidents, develop remediation plans, and augment the customer’s security gaps with the necessary skills and resources to improve their security
  • Immerse yourself in the customer’s environment enough to immediately recognize evidence of potential threats 
  • Augment the automated detection of Red Canary’s technical stack with manual hunting, to identify anomalous behaviors within customer environments, and use your hunting results to drive innovation of Red Canary’s detection capabilities

Who You Are

  • Someone who understands the fundamentals of applied computer security and incident response practices.
  • Has the capacity to learn and master Endpoint Detection and Response (EDR) products.
  • Outstanding written and verbal communication skills.
  • Understands enterprise technology and security operations.

Preferred Qualifications

  • Experience working in a Security Operations Center (SOC) or similar
  • Experience with Endpoint Detection & Response (EDR) tools
  • Experience working within high pressure environment or directly with customers
  • Strong analytical and communication skills

Additional benefits of working at Red Canary include:

  • Exceptional healthcare and dental coverage including fully paid premiums
  • Flexible time off and leave benefits
  • 401k and flex-spending accounts
  • Fitness and phone discretionary stipends

Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • RubyLanguages
    • jQueryLibraries
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

We are in the heart of Downtown Denver one block from Union Station. We provide an RTD pass and you have access to 100's of restaurants and events.

An Insider's view of Red Canary

What's something quirky about your company?

There’s a thing we do at Red Canary called BEASTMODE. On a quarterly basis, everyone comes to Denver and we spend three intense days together.The reason it’s called BEASTMODE is that in the very early days of the company, we’d spend endless hours in a single room, fueled by ample amounts of caffeine, building a company of which we could be proud.

Dave

Director, Customer Success

What projects are you most excited about?

The Cyber Incident Response Team (CIRT) reached the milestone of 10,000 spec/unit tests to validate our detection logic, an indicator of how diligently we maintain our detectors. Continued validation that everything is working as anticipated is key to ensuring a successful security program.

Joe

VP, Customer Security Operations

What makes someone successful on your team?

Providing such an exceptional level of support and care that our customers renew and expand their commitment to partnering with us. I hope that the Red Canary level of post-sale support becomes the model our competitors and partners are chasing.

Stacie

VP, Customer Care

How do you empower your team to be more creative?

As we continue to grow and add specialized focus across digital media, video, and an even more robust content program, I want the team to be able to take all the great insights and educational pieces and recommendations and make it easy for people to find them, understand them, and implement them. To be able to use what we’re doing in marketing in

Brianne

Director, Marketing

What’s the vibe like in the office?

I am most proud of the fact that the culture of the team has not only stayed in tact, but has matured and elevated, despite the rapid growth. Senior team members constantly go out of their way to ensure that new CSEs are welcomed, growing, and set up for success. Success is rooted in team dynamics and culture.

Robbie

Director, Customer Solutions Engineering

What are Red Canary Perks + Benefits

Red Canary Benefits Overview

Exceptional healthcare and dental coverage including fully paid premiums
Flexible PTO
401k and flex-spending accounts
100% employer paid long and short term disability
Monthly stipend for personal fitness and cell phone
Yearly discretionary stipend of $1000

Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of parental leave for new parents.
Vacation & Time Off Benefits
Generous PTO
Red Canary offers Flexible Time Off for vacation time as well as sick time and other leave benefits.
Paid Holidays
Paid Sick Days
Employees receive 80 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Fitness Subsidies
Professional Development Benefits
Lunch and learns
We host a chalk talk every Friday afternoon
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Quarterly all company meetings where we bring in all of our remote team members to build camaraderie, align and learn.

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