About us:
It's simple—we are committed to helping Service Professionals grow their business. 30 million Homeowners utilize our free service. Over 90k rated and approved Service Professionals are within our network. Every 5 seconds, another homeowner reaches out to HomeAdvisor to find a home service professional for their home maintenance, repair, or improvement project. HomeAdvisor is looking for customer service focused and sales driven individuals who want to be part of a fast paced, and fast growing company.
The Job:
-
This customer care role will put you to work in a fast-paced call center environment answering anywhere from 40 to 60 calls a day.
- The Customer Care Representative will be answering our Service Professional’s requests or inquiries concerning service, products and/or billing.
-
The Customer Care Representative will act as an advertising consultant for our members to accommodate their business needs which may include upselling members to exciting new products and program offerings.
-
Customer Care Representatives also handle initial contact on disputes, participate in team meetings, and provide support to fellow Customer Care Representatives.
You:
-
Are outgoing, with a great personality and people skills.
-
Aren't satisfied with just a base salary—you want to make money. Career money.
-
Are dynamic, driven, and competitive—HomeAdvisor is the best, and we want you to be, too.
-
Thrive in a high-energy, fast paced setting.
-
Ability to multi-task and adapt to change
What makes HomeAdvisor a top Denver company to work for? (According to the Denver Post):
-
We are an industry leader, and are backed by IAC, which is one of Fortune's Most Admired Companies, and our sister brands include Match.com, Vimeo, CollegeHumor, and Ask.com, among others.
-
A full range of benefits—that start the first of the month after 90 days. Plus, not every company offers up to 26 days of paid time off a year! Opportunity for growth – where you want to go within HomeAdvisor is up to you (hint hint, all of our managers are promoted from within).
-
Other great perks like free soda, dry cleaning drop-off and delivery, team potlucks, food trucks, a basketball court, game rooms (ping pong, anyone?), a bike share program, yoga, and the occasional friendly competition with some pretty awesome incentives.
Why do WE like working here? Simple – our product, what we do, and the people we work with.
Experience and Skills:
What does it take to work here?
-
Experience in a customer service or call center setting preferred.
-
Upselling experience preferred.
-
Excellent communication skills and a commitment to world class customer service.
-
Familiarity with home improvement projects or contractors helpful, but not required.
-
Strong working knowledge of personal computers (use of Microsoft Word and Outlook).
-
Strong phone, typing or data entry skills required
-
Bi-lingual skills (Spanish/English) are a plus!
-
High School Diploma or GED required.
In addition, you'll need to be able to:
-
Work in a fast-paced, high energy call center environment without being distracted (music played throughout the day).
-
Sit or stand for an 8-hour shift.
-
Hear and talk on a phone head/hand set.
-
Be AWESOME
-
Have FUN
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
If you're interested in a career with us, we'd love to talk. If you have questions about any of our roles, talk with one of our Recruiters by signing up for our next chat: http://www.abouthomeadvisor.com/talk-to-us/
