Inbound Business Customer Care Rep (Golden)

| Greater Denver Area

About us:

It's simple—we are committed to helping Service Professionals grow their business. 30 million Homeowners utilize our free service. Over 90k rated and approved Service Professionals are within our network. Every 5 seconds, another homeowner reaches out to HomeAdvisor to find a home service professional for their home maintenance, repair, or improvement project. HomeAdvisor is looking for customer service focused and sales driven individuals who want to be part of a fast paced, and fast growing company.

The Job:

  • This customer care role will put you to work in a fast-paced call center environment answering anywhere from 40 to 60 calls a day.

  • The Customer Care Representative will be answering our Service Professional’s requests or inquiries concerning service, products and/or billing.
  • The Customer Care Representative will act as an advertising consultant for our members to accommodate their business needs which may include upselling members to exciting new products and program offerings.

  • Customer Care Representatives also handle initial contact on disputes, participate in team meetings, and provide support to fellow Customer Care Representatives.

You:

  • Are outgoing, with a great personality and people skills.

  • Aren't satisfied with just a base salary—you want to make money. Career money.

  • Are dynamic, driven, and competitive—HomeAdvisor is the best, and we want you to be, too.

  • Thrive in a high-energy, fast paced setting.

  • Ability to multi-task and adapt to change

 

What makes HomeAdvisor a top Denver company to work for? (According to the Denver Post):

  • We are an industry leader, and are backed by IAC, which is one of Fortune's Most Admired Companies, and our sister brands include Match.com, Vimeo, CollegeHumor, and Ask.com, among others.

  • A full range of benefits—that start the first of the month after 90 days. Plus, not every company offers up to 26 days of paid time off a year! Opportunity for growth – where you want to go within HomeAdvisor is up to you (hint hint, all of our managers are promoted from within).

  • Other great perks like free soda, dry cleaning drop-off and delivery, team potlucks, food trucks, a basketball court, game rooms (ping pong, anyone?), a bike share program, yoga, and the occasional friendly competition with some pretty awesome incentives.

Why do WE like working here? Simple – our product, what we do, and the people we work with.

Experience and Skills:

What does it take to work here?

  • Experience in a customer service or call center setting preferred.

  • Upselling experience preferred.

  • Excellent communication skills and a commitment to world class customer service.

  • Familiarity with home improvement projects or contractors helpful, but not required.

  • Strong working knowledge of personal computers (use of Microsoft Word and Outlook).

  • Strong phone, typing or data entry skills required

  • Bi-lingual skills (Spanish/English) are a plus!

  • High School Diploma or GED required.

    In addition, you'll need to be able to:

  • Work in a fast-paced, high energy call center environment without being distracted (music played throughout the day).

  • Sit or stand for an 8-hour shift.

  • Hear and talk on a phone head/hand set.

  • Be AWESOME

  • Have FUN

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you're interested in a career with us, we'd love to talk. If you have questions about any of our roles, talk with one of our Recruiters by signing up for our next chat: http://www.abouthomeadvisor.com/talk-to-us/

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • OracleDatabases
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement

Location

We're located West of Denver off of I-70 Westbound in the Denver West Office Park in Golden, Colorado. Awesome from lunchtime hikes & mountain biking.

What are HomeAdvisor Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement

Additional Perks + Benefits

The Denver Post has named HomeAdvisor one of Denver's Top Workplaces for the last 5 years running, and we're known for a casual atmosphere that is flexible and focused on productivity. Things you'll find here: jeans and sneakers, well-equipped game rooms, a bike share program, flexible scheduling, and on-site fitness classes. We have a 'take what you need' vacation policy, and a well-rounded benefits package that kicks in within 30 days of your first day.

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