Headquartered in Boulder, Colorado, GINGR is a SaaS company in the pet care industry. GINGR enables pet parents to make online reservations at pet boarding and daycare facilities and delivers a host of integrated tools enabling these businesses to optimize their operations. GINGR provides everything from feeding, medication, and behavioral tracking to credit card processing, email marketing, and staff scheduling for non-veterinary pet care businesses.

Our team is a “roll up your sleeves and get the job done” type of group. From the start, our mission has been to creatively solve problems and invent solutions for the pet care industry. This is what has driven the development of our product and formed our support and sales ethos. We thrive on our ability to work collaboratively throughout the company in order to achieve our goals.

Who you are: 

• Patient and able to empathize with those who are technologically inexperienced.
• Consider yourself a master at communicating your thoughts both verbally and in writing.
• A problem-solver, and enjoy producing creative solutions to complex problems.
• Proactive and willing to ask the right questions to get the job done correctly.
• Thrive in a fast-paced environment and have no problem multi-tasking.

What you’ll be doing:

• Our product is robust, so you will be expected to have a deep understanding of the application.
• Your days will primarily consist of regular phone calls and follow up emails, providing detailed instructions to clients who are in the process of implementing Gingr at their facility.
• You will work with the client to provide effective, and sometimes creative solutions for their unique business needs.
• During implementation, you will help identify potential issues that the customer might face in the future and guide them down a more successful path.
• You will regularly monitor each account, encouraging clients to remain active in their setup process.

Required Skills: 

• Bachelor’s Degree
• Outstanding written and verbal communication skills
• Strong multitasking and organization skills
• Proven proficiency in troubleshooting and setting priorities

 Nice to Have: 

• Experience with customer support teams and processes
• Experience in the Pet Care industry
• An understanding of the Software Development Life Cycle
• Experience with issue ticketing systems such as Jira and Zendesk

Benefits:

• Health/Vision/Dental plan
• Corporate 401(k) with company matching policy.
• 3 weeks paid vacation.