Implementation Specialist, Cloud Value at Four Winds Interactive

Sorry, this job was removed at 11:13 a.m. (MST) on Friday, October 8, 2021
Find out who's hiring in Colorado.
See all Operations jobs in Colorado
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Overview
Four Winds Interactive is seeking an Implementation Specialist to work on and with our Cloud Value Team within Customer Success . The team member will work directly with customers tolead a digital transformation fromlegacy software and on-premise s infrastructure into FWI's latest h osted architecture and FWI Cloud Software . They will plan,install, configure, and troubleshoot softwarefunctionality,hardwarecomponents, andvalidatethe final signage implementation with a goal of helping users obtain product value as fast as possible. They will be responsible for contributing to a world class customer experience that leaves no doubt as to why FWI Cloud is a superior solution.
We know there's no such thing as a "perfect" candidate - we're all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with FWI even if you don't meet 100% of the requirements. We believe in fostering an environment where there are a diversity of perspectives, in hopes that we can all thrive.
Responsibilities
  • Enable and onboard clients with a newFWI Cloudsignage solution.
  • Performapplication up dates of FWI products in customer environments.
  • Guide customers through determining process value with new features .
  • Set up data integrations to external customer systems.
  • Perform Final QA and troubleshooting of installed and deployed solutions.
  • Deliver technical value-based training sessions for client .
  • Manage multipleupgradessimultaneously per FWIpredefined processes.
  • Maintain timely documentation per FWIprocesses.
  • A ssist in resolving related technical support cases.
  • May require travel up to 20%.

Qualifications
  • Technical understanding of software, web design/development, and SQL databases
  • Strong written and verbal communication skills
  • Creative problem solver that enjoys creating efficiencies.
  • Working knowledge of SSOandIdPintegration.
  • Experience workingwithdatainJSON, XML&XSLT.
  • Experience withMicrosoftWindows Server installation and configuration.

Our ideal candidate will also be/have:
  • B.A. /B.S.preferred;however proventechnologyexperience speaks volumes.
  • Enjoyengaging with customers through remote meeting tools.
  • Are at your best whenyou arehelpingcustomers and team memberssucceed.
  • Work well with minimal oversight and autonomy to make the right decision.

All applicants must be authorized to work in the United States.
Compensation Range: $60,000.00 to $75,000.00
About Four Winds Interactive
FWI is the leading enterprise software company transforming customer and employee experiences with omnichannel corporate communications, office space optimization, and digital signage applications. Over 6,000 customers rely on FWI to power applications used by millions of people per year including retail marketing, employee communications, room and desk management, conference and event management, flight information displays, campus communications, emergency messaging, and more. We are a values-driven organization that encourages our employees to be authentic every day and empowers everyone to make a tangible impact on our products, clients, and culture. Our employees are passionate about their work-and the impact it has-but they are also parents, skiers, comedians, runners, animal lovers, foodies and phenomenal human beings who appreciate our dedication to providing a healthy work/life balance.
We are a diverse team of talented people who want to make a difference, don't take ourselves too seriously, and are driven by our core values:
  • Bring your best self
  • See it
  • Own it
  • Crush it
  • Be Gracious

We're proud to be one of Built In Colorado's top tech companies , and if our inclusive culture and core values speak to you, we'd love for you to join us.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
US Benefits Overview
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • ObjectiveCLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • XamarinFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • SegmentAnalytics
    • AlteryxAnalytics
    • PendoAnalytics
    • PowerBIAnalytics
    • Affinity DesignerDesign
    • IllustratorDesign
    • InVisionDesign
    • MiroDesign
    • PhotoshopDesign
    • SketchDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • ProdPadManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotEmail
    • PardotLead Gen

Location

Our office is in the trendy Golden Triangle area, steps away from museums, galleries, restaurants, cafes, bars, and public transportation.

An Insider's view of Four Winds Interactive

What's something quirky about your company?

It took me a while to adjust to the fitness culture at FWI. I would show up to a meeting and the person sitting across from me might have just come back from yoga or CrossFit dressed in their workout gear. Once I got used to seeing executives in sandals and sweats every once in a while, I’ve come to love how invested FWI is with employee wellness.

Steve

Senior Director, Technical Operations

What projects are you most excited about?

I'm excited about FWI’s exemplary commitment to its people. It’s evident there are many diversity and inclusion efforts, not only led by our Diversity, Equity, and Inclusion Council but also from motivated individual contributors. This creates an environment where we can stay true to our core values and bring our best selves every day!

Maithy

Talent Acquisition Partner

How has your career grown since starting at the company?

I started at FWI in Tech Support. After a year of learning as much as I could about FWI’s Content Manager applications, I applied for the Technical Engineer position with FWI’s Tiger Team. I will continue to grow my career as FWI continues building the latest and greatest tech and software in the digital signage industry.

Will

Technical Engineer

How do you empower your team to be more creative?

Goals. It starts with knowing what the customers want and creating a set of measurable and achievable goals. How we achieve those goals is where the creativity of the team comes to fruition, and I see that every day in FWI.

Taufiq

Chief Technology Officer

How does the company support your career growth?

As a manager on the People Operations team, I find there are an abundance of opportunities to get involved with supporting personal and professional growth. As a first-time manager, I get to participate in an interactive Manager Bootcamp. FWI also hosts a monthly manager round table, which gives everyone the opportunity to communicate and connect.

Catherine

Director of Talent Acquisition

What are Four Winds Interactive Perks + Benefits

Four Winds Interactive Benefits Overview

You will be challenged in our dynamic environment, supported in your endeavors, recognized for your contributions, and have fun along the way!
We’re building the future of the workplace, enabling frictionless employee experiences, more integrated office spaces, and empowering businesses to better connect with their employees. And we want you to join us.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Our zeal for inclusion fuels our best work. Listen - We commit to hear our colleagues, listen to different points of view and challenge our biases in these moments.
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
We are committed to the idea that DE&I work is a journey. A journey that will prove to have no end, no destination, but a continued focus on becoming better, learning more and implementing more change
Hiring Practices that Promote Diversity
We know there’s no such thing as a “perfect" candidate - we’re all a work in progress. We encourage you to apply for a position with FWI even if you don’t meet 100% of the requirements.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our Welton location has Ping Pong, Pool Table, Foosball, Darts and Basketball.
Stocked Kitchen
Our Broadway location has fully stocked kitchens including rotating flavors of sparkling water on tap.
Some Meals Provided
Happy Hours
Parking
Pet Friendly
FWI's pet policy is dog friendly daily at our Welton office location.
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
More Jobs at Four Winds Interactive14 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
Operations
Product
Project Mgmt
Sales
Finance
new
Remote
Data + Analytics
new
Remote
Developer
new
Remote
Data + Analytics
new
Remote
Developer
new
Remote
Operations
new
Remote
Sales
new
Remote
Project Mgmt
new
Remote
Product
new
Remote
Finance
new
Remote
Developer
new
Remote
Data + Analytics
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Four Winds Interactive's full profileSee more Four Winds Interactive jobs