Implementation Principal (Remote)

| Greater Denver Area
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Guild is hiring an Implementation Principal to play a leadership role in onboarding new Fortune 500 partners into the Guild marketplace as well as expanding Guild’s relationship with our existing employer partners. As an Implementation Principal on Guild’s Marketplace Enablement team, you will serve as the CEO for new employer partner implementations, setting the foundation for long-term growth and a successful relationship between Guild and our employer partners. You will work closely with cross-functional Guild leaders as well as executives at large multinational companies to inform program design, identify and assess technical and operational requirements, and ultimately translate those requirements into an implementation strategy that meets the needs of both our partners and Guild. Additionally, as a senior leader on the team you will take a primary role in helping build and scale the culture, team, tools, and operational processes for Marketplace Enablement.

Guild operates on the cutting edge of the Future of Work, partnering with the United States’ largest companies to innovate on how to educate and up-skill millions of employees. These employers span industries, with a particular focus on employers with large populations of front-line employees.

As an Implementation Principal you will:

  • Act as the implementation owner for new employer partners from scoping through launch, representing downstream functional teams (e.g. Product, Engineering, Student Experience, Payments, Partner Marketing) in the design and vetting of new solutions
  • Engage with VP level executives at Fortune 1000 companies to identify and assess program and technical requirements via a robust scoping process; shape the implementation strategy to maximize speed, scale, and level of effort; coordinate the solutioning of those requirements with technical and operations stakeholders at Guild
  • Own the definition of and staffing proposal for implementation workstreams, and overseeing those teams end to end so that activities are completed on time and the overall implementation is executed successfully
  • Provide direct oversight to the project team during the full lifecycle of the implementation, acting as the escalation point for both the partner and Guild delivery teams
  • Champion key process improvement projects that benefit Guild’s internal and external stakeholders, including conducting robust change management planning with documentation, communications, etc. 
  • Work cross-functionally with Client Services, Solution Design, Employer Sales, Product Management, Student Experience and others to ensure that Guild and our partners have aligned expectations on benefits administration and customer service and that compliance expectations are fully met
  • Lead cross-functional teams of subject matter experts to ensure high quality implementation outcomes; given our matrixed org structure, there is an optional opportunity to manage team members directly 
  • Share insight with Guild’s product, strategy, and leadership teams to drive roadmaps based on market demand 

You are a strong fit for this role if you have:

  • 10+ years as a strategic leader with exposure to complex B2B/B2B2C implementations that require extensive cross-functional collaboration 
  • Bachelor’s degree in engineering/computer science or equivalent technical experience plus a degree in economics, finance, marketing, or business; MBA is a plus
  • Deep understanding and strong empathy for the challenges faced by both technical and go-to-market functions when selling to Fortune 500 enterprises
  • Experience managing multiple parallel work streams in fast changing, cross-functional environments where high-touch, long-term relationships were essential for success
  • The ability to develop strong relationships, inspire confidence, and communicate effectively while under pressure - balancing confidence, humility, and diplomacy
  • A knack for “connecting the dots” and identifying trends, with truly exceptional ability synthesize complex information for a broad set of stakeholders and deliver strong story-telling
  • The ability to influence partners—especially executive audiences—through data, well structured arguments, and compelling narratives
  • Strong organization and team management skills, with a high attention to detail and the ability to keep track of both the high level progress and the small details
  • A bias toward structured, analytical, systems and process-oriented thinking; able to simplify and present complex problems and issues in an easy-to-understand manner
  • A history of building organizational culture, giving and receiving feedback, and supporting the development of team members
  • A plus would be experience in either the HR (benefits, policy) or legal industry (tax, education, corporate)
  • Something else? Wonderful, we’re curious to learn more about you!

About Guild:

Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion. 

We are one of the few female-led companies to hit a $1 billion valuation and the only Certified B Corporation with those qualifications.  Our Series D financing round was led by Ken Chenault, General Catalyst Partners chairman and former CEO of AMEX, and joined by Emerson Collective, LeadEdge Capital, and Iconiq. 

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Additionally, we feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $175,000-$220,000 as well as company stock options. 

    • Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
    • Access to a 401k to help save for your future
    • 3 weeks of vacation in your first year and an open vacation policy after year 1 to help you recharge
    • 8 days of fully-paid sick leave, so that you can take the time to heal and or recover 
    • Family-friendly benefits, including 14 weeks of parental leave, employer-paid short-term and long-term disability, employer-sponsored life insurance, and fertility care benefits.
    • Well-rounded wellness benefits including access to free and low cost mental health resources and support services
    • Education benefits and tuition assistance to help your future development and growth
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • RubyLanguages
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    • SqlLanguages
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    • ReactLibraries
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    • MiroManagement
    • SalesforceCRM
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    • MarketoLead Gen

Location

Our downtown Denver office is easily accessible via public transportation, with plenty of restaurants in the surrounding area.

An Insider's view of Guild Education

What’s the vibe like in the office?

We're fast-paced and got a little bit of a startup vibe, so there's always plenty to learn from and grow!People are collaborative and ready to bring their knowledge, experience, and ideas to the table to make sure we're doing right by each other and our students.As hard-working as everyone is, you can also be rest assured we also love to celebrate!

Kendry

Bilingual Student Success Advisor

How do you collaborate with other teams in the company?

We're incredibly cross functional and believe heavily in developing and cultivating strong relationships not only with our external partners, but internally across and within departments as well. One of my favorite traditions is that each new hire at Guild is given a coffee card when they start to encourage them to grab coffee with others and get t

Annie

Partner Marketing, Employer Success

How has your career grown since starting at the company?

Since my humble beginning as a Guild Intern, I have had opportunities afforded to me that stretch me in ways that align with my values and push me to be a little uncomfortable while still having welcome support. I’m now in a position where I get to learn first-hand from experts that I don’t believe I was qualified for before working at Guild.

Paco

Senior Associate of University Operations

What kinds of technical challenges do you and your team face?

My team works on ensuring that new users can find what they need and engage with our platform easily. Many of the technical challenges we face involve scaling the early-stage version of Guild’s app into something more flexible for our next growth phase. We deal with the difficult (but fascinating!) tradeoffs of these decisions every day.

April

Software Engineer

What are Guild Education Perks + Benefits

Guild Education Benefits Overview

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

Culture
Volunteer in local community
Guild has a yearly "Guild Gives Back" day, where we provide organized volunteer opportunities to all our employees as well as a "12 Days of Giving" around the holidays!
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Guild has a highly diverse management team, with nearly 75% of employees reporting to female leadership.
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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