EMS Software is looking for a full-time Implementation Consultant. Reporting to a Director of Professional Services, the Implementation Consultant will help translate complex customer business requirements into viable business solutions. Their ability to deconstruction customer challenges into discrete, logical components will be paramount. The successful candidate will be highly self-motivated, an expert at juggling multiple competing projects and priorities on fast-paced timelines, and is able to deliver unparalleled customer success.

Responsibilities

• Serve as a single point of contact for customers by managing the complete software implementation lifecycle, including installation, business process analysis, configuration, training, and overall client management
• Generate and manage project plans and milestones communication as well as risk mitigation for implementations
• Provide project status updates to all internal and external stakeholders
• Establish a foundation for the customer to achieve success post-implementation

Required Qualifications

• Bachelor’s degree in a related field (e.g., Information Systems, Computer Science, Business Administration) or equivalent work experience with implementing software technology
• Minimum of 2 years of technical or software training experience delivered in a traditional classroom or online learning environment
• Experience with all phases of a client software implementation lifecycle, including initial needs analysis, project administration, software installation, onsite training, systems troubleshooting, and ongoing account management
• Excellent written and verbal communication skills, including instructing or speaking to an audience
• Ability to translate customer business requirements into business solutions
• Demonstrated working knowledge of both client/server and web-based applications
• Willing, able and eligible to travel domestically and internationally 70% of the time

Bonus Points

• Experience with using and implementing the EMS Software suite and a desire to learn highly technical information may satisfy the technical experience requirements listed above
• Experience with project management life-cycle, including expected milestones and deliverables as they relate to a successful software implementation
• Experience with Windows Server 2008/2012, SQL Server 2008/2012/2014, Microsoft IIS, Student Information Systems or Microsoft Exchange (including applicable certifications) a plus
• Experience in the Event and Resource Management field (e.g., Conference Management, Special Events, Catering, Facilities Management, Academic Scheduling)

EMS Software is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status. We are committed to hiring a diverse and talented workforce, supporting integrity in the workplace and an entrepreneurial atmosphere.