Implementation Consultant (Trainer)
Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.
Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.
Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.
We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.
Job Description
Are you passionate about helping others be successful? Do you enjoy working with software solutions, engaging with customers and having the opportunity to use your insurance expertise in a new and different way? Vertafore would like to hear from you! We are seeking an implementation consultant with an emphasis in training consultation for our Professional Service Delivery Center team.
This career includes planning and implementing onsite and remote training events for clients based on Vertafore's Best Practices guidelines. An ideal candidate will have some training or insurance industry experience, and will be energetic, flexible, a self-starter, a team player, a quick learner and will demonstrate excellent presentation skills. The rewards for this position include working with a team of veteran trainers who are great mentors, the satisfaction of knowing you had a positive impact on our clients, and an opportunity to grow in Vertafore's Professional Services organization.
Implementation Consultants start their journey with a cohort of colleagues that undergo robust training and with the opportunity to work across a variety of products with agencies of all sizes.
We're #1 in our industry and are looking for enthusiastic talent with a passion for meeting customer needs. The selected candidate should thrive in a customer-driven, fast-paced environment. Excellent communication & strong interpersonal skills are critical to this role as well as the ability to work effectively with customers, project managers, analysts, and developers to deliver solutions.
Core requirements and responsibilities:
Essential job functions included but are not limited to the following:
Become a subject matter expert with our products, methodology, and P&C business operations
Work within and across teams implementing Vertafore products and delivering Professional Services
Manage multiple training engagements concurrently
Conduct presentations and educational sessions
Deliver both in-person and remote training sessions
Partner with clients to ensure training events are well-planned from start to finish
Provide complete and concise internal reporting for all engagements
Assist with mentoring and training of new staff
Commit to improve existing skills, and develop new skills on an ongoing basis
Knowledge, Skills and Abilities:
Ability to travel frequently for training engagements with Vertafore's clients
Flexible, easily adaptable to change
Broad knowledge of agency management systems and other business applications, content management solutions-Vertafore product knowledge is a priority
Strong interpersonal skills with the proven ability to effectively engage and influence at all levels, and ability to effectively handle crucial conversations and manage conflict resolution
Ability to effectively prioritize workload and tasks to meet deadlines
Excellent presentation and communications skills, both written and verbal
Outstanding time management skills
Ability to be creative and innovative
Ability to effectively problem solve, react to situations decisively and effectively
Existing knowledge of property and casualty insurance business practices and independent insurance agency markets
Existing knowledge of insurance accounting practices
Knowledge of employee benefits insurance
Qualifications:
2+ years of experience in the P&C insurance industry preferred
2+ years of experience in training and education preferred
Prior insurance industry experience and knowledge preferred
You aspire to be a dedicated contributor for providing technical support to teams and outstanding support to customers
Additional Requirements and Details:
- Travel required up to 10% of the time.
- Ability to work remotely with a stable internet connection on an as-needed basis
- Located and working from an office location (when required)*
- Occasional lifting and/or moving up to 10 pounds.
- Frequent repetitive hand and arm movements required to operate a computer.
- Specific vision abilities required by this job include close vision (working on a computer, etc.).
- Frequent sitting and/or standing.
*Our offices are currently closed due to COVID-19 and are scheduled to re-open mid 2021.