Implementation Consultant (Project Management Entry-Level)
Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.
Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.
Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.
We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.
Job Description
Vertafore Professional Services Organization is looking for dynamic and passionate people to join our team! As a new Implementation Consultant, you will develop market leading skills that will launch your career growth aligned with your professional aspirations.
Vertafore Implementation Consultants succeed in meeting customer needs and solving problems with technology solutions. This role is part of a highly effective, fast-paced team who serve as the hub to deploy and execute system conversions. They are trusted advisors combining project management, configuration, data conversion, training, and business expertise to guide our customers through the process of software implementation and achieve customer success.
Implementation Consultants start their journey with a cohort of colleagues that undergo robust training and with the opportunity to work across multiple Vertafore products and competencies. This is a hands-on position requiring strong technical acumen and non-standard hours. This role will execute data conversions and system migration deployments to production environments.
If you want to solve difficult problems for industry leading companies in a wealthy market segment, then this is the job for you. You will be part of a strong Professional Services team that is here to support a career path that is aligned with your professional aspirations.
You will start your career in our Denver Delivery Center building skills and working in our high volume, SaaS based implementation practice. As you develop deeper industry, business, & competency expertise you will have the opportunity to grow into our enterprise implementation practices leading very large and complex customer engagements.
The right candidate will thrive on making everyone around them better, enthusiastically meet goals, and are motivated by team accomplishment over individual accolades.
Core requirements and responsibilities:
Essential job functions included but are not limited to the following:
Assist and guide customers through the conversion process to convert their source data to a Vertafore system
Assist Analysts and Project Managers with program/conversion issues troubleshooting and resolution and delegate to other developers as needed
Perform product installs and upgrades; database migrations and upgrades in production
Assist and direct customers in performing data translations and mappings
Document all discussions, issues and solutions to problems involving the customer in the customer relationship management system
Research/diagnose problems for prompt resolution to time sensitive issues
Perform quality assurance on all converted data for accuracy from application functionality perspective
Become a subject matter expert with our products, methodology, and P&C business operations
Work within and across teams implementing Vertafore products and delivering Professional Services
Communicate project deliverables at all levels, and make sure items are executed on time, to budget, with high quality
Provide complete and concise internal reporting for all engagements
Commit to improve existing skills, and develop new skills on an ongoing basis
Requires occasional weekend and after-hours availability for client support and conversion assistance
Lead workshops with client stakeholders to explain and decide upon key data conversion options and translations
Knowledge, Skills and Abilities:
Self-starter, detail oriented, quick learner and deadline driven
Ability to quickly learn and understand new database schemas
Ability to create tables, views, stored procedures, indexes, constraints, cursors, triggers using either T-SQL or PL/SQL
Ability to work with variety of different file/data formats
Ability to analyze and manipulate large data sets in Excel
Passionate about continuously learning new technologies and skills.
Thrive in a challenging environment, helping users adopt new technology that impacts every element of their day to day work.
Strong interpersonal skills with the proven ability to effectively engage and influence at all levels, and ability to effectively handle crucial conversations and manage conflict resolution
Ability to effectively prioritize workload and tasks to meet deadlines
Outstanding time management skills
Ability to be creative and innovative
Flexible, easily adaptable to change
Take proactive approach towards continued improvement of internal documentation, tools and processes related to data conversion deliverables
Qualifications:
Undergraduate degree in engineering, business, math, computer science or related field preferred
Experience with SQL is highly desired, but not required
Experience in a high availability, scalable environment with large data volumes at multiple locations preferred
You aspire to be a dedicated contributor for providing technical support to teams and outstanding support to customers
Prior insurance industry experience and knowledge is a bonus
Additional Requirements and Details:
- Travel required up to 10% of the time.
- Ability to work remotely with a stable internet connection on an as-needed basis
- Located and working from an office location (when required)*
- Occasional lifting and/or moving up to 10 pounds.
- Frequent repetitive hand and arm movements required to operate a computer.
- Specific vision abilities required by this job include close vision (working on a computer, etc.).
- Frequent sitting and/or standing.
*Our offices are currently closed due to COVID-19 and are scheduled to re-open mid 2021.
