Member Experience Specialist, Hotel Bookings

| Greater Denver Area
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Hotel Reservations, Member Experience Specialist
Grow with Us
We’re not for everybody. We’re not for the faint of heart. We’re for the rich in spirit. Those that are passionate and have a hunger for excellence. Those that want to leave their mark on this world and are genuinely excited to be a part of something great.
We don’t hire for tenure or advanced degrees. We let them do what they're best at. We hire good people who are intelligent, ambitious, and have tremendous potential. And we promote on the same principles: if you excel in your role, you’ll move up. It’s that simple.
We love our team, and view them as extended family. We know how to work hard—and play hard. Centrally located in the Cherry Creek neighborhood, just outside of downtown Denver, our office offers westward views of the Rocky Mountains and easy access to a full-service gym, numerous grocery stores, and restaurants. We listen to our employees—and we fully understand that without them, we’d be nowhere.
If you’ve been searching for a place where you can make your ideas a reality, unleash your unbridled ambition, and grow with a likeminded talented team, we want to talk to you! The biggest benefit we offer may be tremendous opportunity—but of course, we have many benefits for our employees to enjoy.
Candidate Profile

Hotel Engine, a member based hotel booking site, provides business professionals access to corporate rates on hotel stays. Our Member Experience Specialists work with individuals, API integration partners, and hotel suppliers on any changes to an original reservation being made. We work with all hotel brands and are advocates for our clients, working to complete cancellations, change of date requests, negotiate out of fees, and ensure proper billing procedures are being met. 

Responsibilities:

  • Handle client requests on changes to hotel reservations through phone and email conversation
  • Maintaining detailed notes on all files to ensure issues are able to be readdressed at a later time if necessary without issue
  • Confirming with hotels that proper billing procedures are/were being followed
  • Reaching out in a very professional manner to corporate contacts, if necessary, to resolve tougher issues
  • Communicate internally and externally solutions to issues, and provide feedback to the team in the interest of developing more efficient future processes
  • Processing client refunds
  • Interacting with several online portals
  • Provide high level customer service 

Requirements:

  • Must have strong customer service skills; experience working in hotels a plus
  • Enthusiasm for learning technology to support a IT development team’s needs
  • Must be a proactive self-starter & work with urgency
  • Exemplary organizational skills
  • Must be able to work independently as well as take instruction from supervisor
  • Excellent communication skills, both written and verbal
  • Must have the ability to quickly learn systems, processes, and procedures
  • Ability to problem solve and work on several projects simultaneously while continuing to provide quality work
  • Knowledge or experience with travel booking software and Salesforce is a plus
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Location

We have a beautiful view of the Rocky Mountains and downtown Denver in the heart of the Cherry Creek/Glendale neighborhood close to many trendy restaurants and bars.

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