We're looking for remote Home Claims Adjusters that are passionate about helping others and want to be part of an incredible, growing organization.
If you:

• Are ready to stop running around town and work in a comfortable, remote environment year-round?
• Want to use your claims processing and/or home appliances and systems knowledge?
• Are you seeking out an opportunity to collaborate with customers, vendors and claims team members?
• Are you motivated to create a positive customer experience, while working in a fast-paced environment?
• Looking for more work/life balance? And, a stable, full-time, 40-hour work week schedule?

If any of the above grabbed your attention, come grow with us, while making an impact and LOVE what you do!
Position Overview
Provide customer service to contract holders, home service providers and parts/product suppliers in a call center environment. Determine the company's liability related to all home warranty claims and address any customer and/or inquiries related to contract procedures and coverage.
Responsibilities

• Review claims for proper diagnosis and determine appropriate coverage
• Claims handling including gathering of labor time and cost, parts costs, enter information into system, set-up claim in system with notes, reasons for approval/denial; monitor claims through completion
• Purchase outside parts/replacement product when necessary in order to keep claims cost in line
• Knowledgeable of home appliances and systems, including electrical, plumbing and HVAC to ensure proper administration and handling
• Review all technical issues for accuracy of diagnosis, repairs, and proper repair procedures
• Perform investigation of unusual claims as requested by management by talking to customers, home service providers or any other involved parties

Supervisory Responsibilities
This job has no supervisory responsibilities.
Competencies

• Call Queue Management
• Collaboration & Teamwork
• Customer Service
• Process Excellence
• Quality Attainment
• Technical Skills - Claims

Required Experience, Skills & Abilities

• Minimum of 2 years of home service contract claims and customer service experience and/or training is required.
• Must be able to understand all aspects of the Home Warranty claims process and proper handling skillset with customers and home services partners
• Strong knowledge of home repair services strongly preferred (HVAC, electrical, plumbing, and technical adjusting knowledge)
• Strong knowledge of Microsoft Office Suite products
• Must be able to remain calm and professional in stressful situations
• Friendly, courteous, service-oriented, flexible and enjoy working with others
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines
• Resolve routine problems
• Must be able to establish and maintain effective working relationships with internal and external team members
• Excellent verbal and written communication skills
• Strong organizational skills, with the ability to prioritize and complete a variety of tasks
• Ability to work independently and as part of a team.
• Ability to remain focused and productive each day though tasks may be repetitive
• Ability to administrate claims in a call center environment while maintaining efficiency throughout the claims process
• Strong problem solving and critical decision-making skills
• Must work with a high sense of urgency in a fast-paced environment

Required Education/Certifications

• High school diploma or general education degree (GED) required

Who We Are:
Armis, LLC specializes in home claims administration. Our team's combined industry experience, complemented by our partnerships, allows us to develop and deliver products that provide superior coverage and service. We're always working to provide the best service for our customers, with the best work environment for our employees who provide that service.
We continue to experience tremendous growth which equates to great opportunities for our loyal employees. Within the past 12 months we have earned more than a 400% increase in new contract volume. Today, we have grown to more than 650 full time employees across multiple states.
Why work for us? We proudly offer the following benefits and perks!

• A challenging career opportunity for our Home Claims Adjusters
• Opportunities to utilize knowledge for potential career advancement
• Competitive compensation depending on previous experience (range of $$21-$26/hr.)
• Additional compensation for Spanish bilingual claims representatives.
• Short-term incentive plan based on quarterly goals.
• Comprehensive medical, dental, and vision insurance after the first full month of employment, including a monthly spending account for wellness
• 100% company match, up to 4% of your pay and eligibility to join our 401(k) plan after 90 days of employment
• Vacation/PTO - All new employees will accrue 13 days of PTO their first 12 months
• Floating Holidays
• Company-provided equipment for a remote working environment
• Work with a small team that makes a huge impact!