At TalentReef, we deliver the leading  HR software and customer service expertise in partnership with the service industry. Your contributions both big and small will be valued, recognized, and rewarded at every step along our exciting journey. Our team is passionate about growth, innovation, and collaboration. We are constantly striving to improve and better ourselves so that we can better support our customers.

Helpdesk Support is the first point of contact in the event an employee encounters a software or hardware related issues with their computer. In this role, you will analyze and repair computer hardware, software, and associated peripherals that users submit to our ticketing system.

How You’ll Do It

• Setup, install, and configure PC and Mac computers
• Troubleshoot computer, operating system, application, and network connectivity issues.
• Support employees assigned applications and operating system platforms. Examples: Microsoft Office Suite; Zoom; Slack
• Manage users, contacts, and distribution groups within Microsoft 365
• Provide phone support for remote users
• Smartphone assistance
• Primarily entails adding corporate email connectivity
• Manage office phone system
• Involves adding/deleting/troubleshooting desk phone issues
• Train end users on hardware, software, and peripherals as needed.

What You’ll Bring

• Strong working knowledge of MS Windows and Apple MacOS operating systems in a corporate environment
• Familiarity supporting users in an Active Directory/Microsoft 365 ecosystem
• Ability to communicate technical information to employees with a wide variety of backgrounds and technical aptitude.
• Flexibility supporting users remotely and in-person at the office
• Day to Day Activities consist of:
• Resolving Email/Calendar issues
• Addressing complaints about slow laptops or start-up issues
• Adding/removing users from distribution groups
• General network connectivity issues
• Creating and configuring laptops for new users
• Assisting users that move locations in the office
• Assign security badges as needed
• Assist with conference room audio/visual problems
• Troubleshooting printer/copier issues
• Supporting users that may be remote. This requires communicating via phone and remote administration of their laptops.
• Shipping hardware to remote employees. (Could entail travel to a FedEx location)
• Taking broken Mac’s computer to the Apple store.
• Calling Dell tech support to arrange on-site repair
• In general, answering any question that a user has about their technology

Salary

$40,000-60,000

Why TalentReef?

We consider the people at TalentReef to be the strength of our company. TalentReef is a great place to learn and work, and we look forward to your contributions in fueling our growth and optimizing our client’s talent management processes. You will also enjoy great benefits:

• Flexible Time Off (Unlimited)
• Competitive Health Benefits
• Free RTD EcoPass
• Subsidized parking
• Kitchen stocked with snacks, Kombucha on tap
• Career Journey planning and employee recognition
• Culture is important to us and there are numerous options to get involved and collaborate, including giving back to our local communities, staying fit, joining our cultural networks, and having fun and celebrating together! The Rowdy Reef Crew (RRC) works to create events and opportunities for our employees to socialize and have fun.

TalentReef is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level